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November 2023 by Classicly Spinning
Something good Something kind and Something right is what my friends at Hertrich Chrysler Dodge Jeep Ram of Elkton did for me and my family and I want everyone to know it. I have adopted the whole empire of people under these brands that make them outstanding. HCDJR of Elkton you are tops for my next vehicle purchase. I 'll see you real soon. We love and thank you for all you did to keep our Chrysler 200 on the road. XOXO
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October 2023 by Alyse DiFiore
I bought my first car here and needless to say the process was transparent, efficient, and so welcoming. I worked with Q and Aaron who were both wonderful! They were super helpful and they even got my car payment below what I was expecting to pay! Overall the staff at this location go above and beyond to help and make you feel welcome. Would def recommend buying a car from these great people!!!!
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September 2023 by Barney “BoogeyMan” Schoch Sr.
The service department on Saturdays, well in one word AWESOME!!! The young lady at the service desk and the young gentleman that's the mechanic couldn't be any nicer. The only words I can say to Elkton Dodge is GIVE THEM A RAISE!!Overall the service from the last time I was in about 4 years ago to today 9/16/23 1000% better!!!!You are now tops on my list for any service needs I have for my Dodge Charger.
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September 2023 by Ali Goins
I went in looking for a truck, but not sure what all I wanted. Just knew it needed to be able to haul horses and hay, and get me from A to B. Alex Strohm was amazing! I had been to 3 other dealerships that day and was tired, and annoyed by salesmen only looking to sell me whatever they wanted off the lot, or worried about their commissions. Alex made it very clear that he was only trying to help find a truck that checked all my boxes, but also felt more like me, and never once pressured me into thinking I had to buy that day, or “that” truck. He answered all my questions, informed me of things I didn’t know about (being a first time buyer) and was not only honest, but had perfect hospitality. He represented Hertrich wonderfully, and I will be continuing my business there in the future, as well as recommending him. Perfect first time experience, and left a great impression in the car buying experience. 10/10.
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August 2023 by Jason Gaskill
Excellent Jeep buying experience! Worked some of the deal over the phone and in store. Everyone was super professional, friendly, and knowledgeable! They helped me get into my dream vehicle all while keeping it hassle free! Would recommend buying from here over anywhere else! Thanks Hertrich of Elkton!
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August 2023 by Lisa Gary
I recently purchased a new Jeep Grand Cherokee. It was not the smoothest process initially but Hertrich truly stands by their word to provide the best customer service. After hearing my concerns, they worked to provide the best experience and were able to get me into the vehicle of my dreams. A big thank you to Arthur, Luke, Mike, Aaron and JoBeth. I would highly recommend this dealership for all your automotive needs!
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August 2023 by Ellie Jones
My husband and I walked into Hertrich and sat down with Tyrell late afternoon and we were driving off with a new vehicle by 5pm! We had a complicated trade-in situation and the staff worked together to quickly get us the best offer and ensure that the entire process went as smoothly as possible. Can't recommend Tyrell and his team enough and will definitely be back again in the future!
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August 2023 by William W
Just bought a brand new car from hertrich of Elkton! I HIGHLY recommend them if you have a Dodge, Jeep, RAM, Chrysler and all that jazz. Arthur and Tyrell were AWESOME salespeople and we had great interactions with them and they helped us through the car purchase. Couple years ago we bought a car from ig burton jeep in Smyrna and they were kinda weird. But Hertrich of Elkton will treat you right! Best car buying experience, and they were extremely knowledgeable. They very honest and straightforward!
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July 2023 by Jake Wick
Sales team was great and Jo Beth was awesome and a straight shooter for the pricing. This is my first Jeep and I was extremely happy to purchase from this dealership. I would give them another opportunity for getting me in another vehicle.Thank you
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July 2023 by darren nicholson
I was extremely happy with my experience at this location. Eric and JoBeth went above and beyond to make sure that everything went smooth from start to finish. The upfront honesty and straightforward pricing allowed me to make the most informed financial decisions regarding loan rates, duration, and monthly payments. The "no pressure" environment was welcomed and appreciated. I would highly recommend this location to anyone looking to purchase a vehicle.
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June 2023 by Kyle K.
I was working out of town and decided to spend my money in the community I was staying in while staying in Elkton, MD and working in Delaware state. Hertrich Chrysler Dodge Jeep Ram was the dealership I chose to do so at. Working a 12hr nightshift 7 days/wk was the first battle(and what I thought would be my only battle) when considering this purchase. I had bought many vehicles from out of state over the previous 11-12 years, perhaps 18-20 to be close in total purchases with several being out of state. Never before had I experienced the lack of customer service and transparency as I did when dealing with Hertrich. Multiple purchase orders drawn up all having different numbers in them, and none of the math being correct in that it added up differently when computing taxes, trade in allotment, balances owed. They also were phenomenal in stating one thing but yet doing another!! It's been 2 months since we agreed on pricing, and there is still no title delivered for the purchased vehicle. They sold me a truck that had a software update past due and denied that there was an update due on it. Once home, I had to pay a local dodge dealership $165 to have the vehicle checked out and have the update done. I traded 2 vehicles in on the truck I bought, and 1 was a very fair valuation whereas the other was ridiculously low. This left me upside down on a deal I should've been right even on in the end As far as payoffs were concerned and an appropriate balance on the new vehicle. They botched the payoffs on the trade ins as well as the taxes required for the out of state purchase and transfer. I highly recommend steering clear of this dealership as it is hard to say who else all of this has been done to along the way and how many people have just paid whatever they said to pay and not looked at all of the numbers to make sure they match up. I also had to make an additional payment on one of the vehicles traded and so their payoff on it was considerably less than what it was said to be originally before we were 23 days out on a 20 day payoff quote. Again...look at other dealerships and compare pricing...as they admitted their huge markup on this truck to regain after they supposedly lost on its previous trade In. When they talk about "passing the buck on" to the next person...I believe the intent is to save someone money or something valued like experience and knowledge. However, it seems this statement is exponentially opposite when in reference to the aforementioned dealership!! BEWARE!! it would not let me post this review without at least a "1*" rating...HOWEVER--- I RATE THIS DEALERSHIP A "0*" RATING!!
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June 2023 by Rich Rush
I had pre purchased 3 oil changes, but was told that they wouldn't honor the remaining 2 unused oil changes because I had bought a new Ram. They said the oil changes I pre purchased were tied to the VIN of my previous Ram. I thought it seemed reasonable to at least get a credit back since they took money from me for a service which I never received. After literally waiting 25 minutes on hold for the service manager, he blamed it on Chrysler corporate and told me to call them. I was shocked at how little he cared. I will never buy another vehicle at the dealership, or buy another Chrysler product due to this experience.
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June 2023 by Staci Mitchell
I purchased my used car from Luke in September and he was great! I had a few issues and the service department here was helpful. I recently had an issue with my car and there were some hiccups but Arthur and his service manager immediately worked with me and made it right. I would happily refer people to the great crew there.
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June 2023 by Dave Warnick
The whole team at Hertrich was amazing to work with. This is my 6th Grand Cherokee and I will definitely use them again for my service needs and vehicle purchases. I would recommend anyone go there for their next vehicle.
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May 2023 by Juan Castillo
If you decide to stop by this dealership in search of a car, you need to ask for Eric! Treated my family and I like if we were lifelong friends and made the entire process smooth and easy, better than any dealership experience I have had in the past! Will definitely be returning to do business with him in the future!
