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August 2024 by Stephen Pagano
I bought a 2023 Jeep Gladiator from Ty at Hertrich in March of 2024. It was a great sales experiance. I brought the Gald in for my first oil change, they did a great job. Today 8/16/24 I brought the Glad in for a bettery check and a cliking noise in the front end. The service dept was great, they fixed what was needed and had me on the road in no time. Very nice service reps to deal with. To me they are one of the best dealerships to Buy and get service from.
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August 2024 by Steve Dougherty
Great facility, It's very professional.
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August 2024 by Corey Williams
Service department is superior. Traveling from out of town and they were able to fit us in and get us back on the road in just a few hours. If your service advisor is Nancy, you are in good hands.
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August 2024 by Duane Lawson
My experience with Hertrich CDJR was getting me into a better vehicle preferably a reliable one so the day came to were my new vehicle to me was ready for my taking home a 2018 dodge challenger that was great but to make a long story short I went back to Hertrich and I wanted to get out of the car that they said that was the only thing that I am approved for anyway they are the one's that stopped me from getting the truck I wanted yeah I was stupid enough for excepting the car but when you get told you was excited to get a chance for a reliable vehicle than you could expect it to be the vehicle preferably the one that you chose . The people who are in there now will not even try to make it easy for you or to help you out they tell you that you are stuck with your purchase and have a good day I will be happy to tell anyone who wants a vehicle from there that I have found a better dealership that will take care of there customers like family
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August 2024 by Nick Perigo
My experience was great. Their team made me feel very comfortable throughout the entire process. Everyone was very “upfront “ and took the time to answer questions
A special shout out to sales person Luke !!
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July 2024 by Chris Hicks
CROOKS. bought a new ram nine months ago. 32k miles and the engine developed a serious knock. even with oil change receipts the would not repair instead they tried to force a 15,000.00 repair. never use these ppl again
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July 2024 by Mable Hicks
CROOKS!! Do not do business with this dealership. If I could Give zero stars I would. Bought a Truck from this dealership and at 31,000 miles, the engine developed a serious knock after proving that I change the oil with the last most recent three oil change receipts. They continue to decline to honor their warranty. Saying there was buildup in the oil 30,000 miles is not long enough to develop oil sledge with 3 oil changes. Then when I come to pick my truck up and pay the thousand dollar bill they charge me for dropping the oil pan and changing the oil they left the light on ran my truck dead and would not even get the truck recharged before I picked it up I had to call and do that myself, I would not do business with anyone here
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July 2024 by Caitlin McDonough
When I made this appointment I made it clear that I needed my to get to work by 2pm, the initial worker I spoke to stated it would be done by lunch time so I booked the appointment. Yesterday, I dropped my car off at 8:30am for new brakes, rotors and brake fluid. At 10:15am I hadn’t heard anything back from anyone, I decided to call and see what was going on. The worker stated that he was waiting on parts department to get back to him. I’m sorry it shouldn’t take almost 2 hours to see what is going on and make sure the parts are there- especially when I already knew what my car needed. 1:00pm rolls around and I decide to Uber back to the shop as I need my car to get to work by 2:00pm. My car was sitting outside ready to go, and again nobody called to let me know it was ready. The paperwork however was not ready, so again I had to wait more time. I explained to the two other workers that I was in a hurry to get to work. I won’t be coming back to this service center as they don’t value my time and can’t communicate. Not everyone has all day to wait around for their car. They also charged a diagnosis fee, when I already stated what the car needed from the beginning.
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July 2024 by Maddie Day
DO NOT BUY A CAR FROM HERE. THEY WILL SCAM YOU AND VIOLATE CONSUMER PROTECTION ACTS. When I bought the car, the sales guy made me give him 5 starts to get a discount. I’m editing this 3 months later as they will scam you and lie to you, and they do not care. do not buy from here.
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May 2024 by Robert Thompson
Troy and Jasmin were awesome and extremely personable. It was a very pleasant experience.
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May 2024 by Felicia Thompson
Jasmin and Troy were amazing! Worked with us until we got the terms we needed.
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May 2024 by Jorge Martinez
I am continually impressed by the exceptional care, concern, and professionalism exhibited by Hertrich of Elkton dealership. This marks my fifth vehicle purchase from them, and with each transaction, they exceed my expectations. Tyrell, the salesman, is simply phenomenal. His dedication, knowledge, and friendly demeanor make him the perfect guide for selecting the right vehicle. You can trust that you are in excellent hands, no matter your choice. Then there's Troy, the sales manager, whose ability to accommodate our busy schedules and ensure a smooth deal closing process is truly remarkable. Together, Tyrell and Troy, along with the rest of the team, have set the bar incredibly high for car sales standards. If you're looking for an exceptional car-buying experience, look no further than Hertrich of Elkton and ask for Tyrell and Troy—they truly embody excellence in their field.
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May 2024 by boosted Silverado
Great service
Thanks Troy Mayer
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May 2024 by Dragon Run Farm
Awesome folks, great experience.
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May 2024 by Scott Phillips
Ceci Aaron was a big help
