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July 2024 by Steve Grimes
My wife and I had to buy two carloads of tile this afternoon in the Columbia Maryland location. We received excellent help from Kenny! Kenny efficiently found all of the pallets, helped us load the boxes into our cars and was just generally very pleasant.
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July 2024 by Kimberly Flores
they lost my pickup order then i called three times and was told the manager would contact me and they never did.. i had to call customer service and all they did was cancel the item
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July 2024 by Jasen Laney
They delivered 6x6 fencing that wasn't mine to my house. Wouldn't come pick it up for a few days even though it's going to kill my grass. Customer service guy could care less. Then he proceeds to put me into someone at coporate who laughs at the issue. I will never buy from Lowes again. Go to Home Depot
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July 2024 by Laurencia Hutton
Just wasted 30 mins of my time in the glass aisle waiting for the person who works that section. He was informed by one staff member and paged by another. No response. I asked someone else for the store manager and was told that he was "busy" in the lumber section. Ridiculous!!
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July 2024 by kit crabtree
Customer service at this location has continued to go downhill. When I try to find someone to answer even basic questions, I'm confronted with a long search only to find 3-4 employees milling around in a conveniently low traffic area, talking and laughing with each other, adjusting products on shelves and "looking busy" (everyone knows what that looks like). Once I find them and have an even basic question, they seem incapable of providing even minimal assistance. I don't know what your criteria are when hiring associates, but at least you could emphasize hiring people who actually work.
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July 2024 by Suzette G
Customer service was lacking in the garden center today. She was all smiles and conversational with the fella in front of us but when it came our turn it felt like we did something to offend her. Just handed our receipt without a word. I regret not taking my business to our local Lowes with Habib.
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July 2024 by Patrick Curran
It's a good clean Lowe's.
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July 2024 by Tom McGuire
I have been going to this Lowes for over 10 years, and I am very happy with them and continue to go back.
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July 2024 by shu qing
It was a great experience for me when I came here for the first time. The staff were very enthusiastic and listened to my questions carefully and answered them. Finally, I bought what I needed, and the experience was great. Thank you. I'll be back.
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July 2024 by Flavia Azeredo
Terrible customer service experience. Bought appliances and later on they cancelled the order. Super long wait time to be assisted. Never be back there.
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June 2024 by S Dot N
My husband and I were helped by a very friendly and knowledgeable employee named Richard. I was shopping for a power drill, he went over all the options the store carried and told us what each model did. He was very thorough and I am very pleased with my purchase. Excellent customer service!!
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June 2024 by Enrico Giudicianni
The worst experience ever! Management is a joke. Delivered the wrong fridge and act as was my mistake. All the management walking away faking conference calls or lunch break. One of the the associates had to fix my issue and at the end of the transaction was trying to steal my gift card with balance on it, out of this world!
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June 2024 by Chan H. Rhee
Had everything that I needed, and the staff actually walked me to various sections to assist.
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June 2024 by James Boswell
We purchased a new fridge and installation. Have received the run around about the install as the people they send to install come up with every excuse not to do their job. Would give 0 stars if I could.
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June 2024 by Alina Grobicki
Good array of products.
