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January 2024 by Cameron DuBois
Had my tire fixed in less than 30 minutes, these guys are true professionals, and don’t charge an arm and a leg
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January 2024 by Joseph Musa
These guys are awesome, fast and reliable. I love mostly the promptness and courtesy. I drove from Towson to Elkridge just to get my tires fixed. I wish I can give you a million stars ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️
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January 2024 by Jim N
I work on my car myself and I always get weary when letting others touch it. But I just needed 4 tires mounted and balance. Got a cheaper quote at pep boys. When I got there, there was only 2 people ahead of me. but I was still waiting in line for the same people for 15 mins. I left and drove to JM tire depot. There were 4 People ahead of me, but it only took them 20 mins to mount and balance all my tires. I would highly recommend this place. They’re very hard working people, No signs of laziness, and they work as a team! I would definitely come back again when I need my new tires installed. The price was only a few bucks more, but it was 100% worth it for the time and quality.
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August 2023 by Alexis Taylor
Very honest company. They will find the issue and tell you. I thought my tire had a leak and found out it didnt and that i didnt need a new tire or patch. Just needed the valve cleaned saved me $30.
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August 2023 by Julian R.
I highly recommend this business. Amazing customer service! I came in close to close of business and they took great care of me.
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July 2023 by Alvin Bates
Def 5 star place!!! Purchased a used tire about a month ago because I noticed a bubble in the sidewall and my wife was traveling to Ohio they next day and I need a quick fix. Yesterday I took it to a tire company with 3 letters as the name to get 4 brand new tires. They claimed they could not get the tire I had purchased from JM Tire off because the lug was stripped and put on incorrectly. I was quoted a price of several hundred dollars to get the lug off as they may do damage to the hub when getting it off. The other 3 tires came off but just this one had a problem. I said “Nope!” I brought my car back to JM, within 2 minutes of me arriving they had the tire off and showed me the lug that was stripped potentially due to the impact wrench they were using at the other place with 3 letters. I went across the street to the auto part store, got a new lug and I am good to go! I will continue to support this business and wish them much success in the future!
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July 2023 by Todd Dickey
Had a tire plugged a few weeks ago. I was promptly greeted and waited on. Service was quick and price was reasonable. Will definitely return if in need of tire service.
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July 2023 by Monalisa Smith
I love coming here for my tire services. Each time their customer service is amazing and I never have to wait and they don’t mind double checking to make sure I have everything that I need…
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July 2023 by Francis Mireku
Hey guys, I really love to come over here to get my car fixed because the best in town. They took time to care of me so, they would do the same thing for you. I love service 100% come and find out. Thank you.
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July 2023 by Manoj Modi
Highly recommend this place for all your tire needs. Fast and reasonably priced. Local and family owned. They also have a full-service garage down the street if you need anything else.
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June 2023 by Jada Jennings
You can come here but be advised, not friendly or helpful and will gaslight. You’ve been warned.This place put the wrong size on my car and when I came back same day they refused to double check their work and assured me nothing they did was wrong. After a hefty mechanic bill we discover the tires were the issue all along, they refuse to do discount or refund for inconvenience or even acknowledge they did anything wrong. Mistakes happen but thats what accountability is for.Response: I did not provide Eduardo with a tire size. I gave you all the make and model and filed out your paper which did not ask me what size the tires were. He pulled out tires and told me the price, we never discussed the size. I have the whole interaction recorded. And when I came you said you all work on so many cars how would he remember me…. But now he does? I thought one star was enough. Wish I could give zero now. I never asked for a refund I asked for a discount because you all told me it was not the tires when I returned SAME DAY asking for help and spent more money at a mechanic to find the problem was the tires the whole time.
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June 2023 by Z. Eubanks
Today after church I realized that one of my tires was low. I stopped to put air in the tire but the tire pressure was still low. I google a tire shop near me since I was not in my area of town and JM Tire Depot Express Service was 4 miles away.Upon visiting the location, there were men standing on the outside of the building not speaking English. I excused myself walking past them and entered the building. I spoke with the lady "Cynthia" who was nice and explained that I have almost a flat tire and I am looking to get some air it in to get home. She asked me if I wanted to get the tire repaired and I told her yes. I let her know that I would be sitting in my truck and to let me know when someone could help me. When it was my turn to be serviced, this tall Hispanic man comes out, he did not greet me or speak with me, he looks at the tire and aggressively says loudly "no good" and walks away. I let the lady know in the building how rude the worker was and if someone else could assist me. She told me that he talks like that because of the culture.I spoke with "Papi" the owner and he was nice. He looked at the tire and stated that he could fix the rim but it would take 1.5 to 2 hours. I let him know that I could not leave my vehicle because my family was working and it would be hours before someone could get to me. I agreed to wait in the waiting room. While waiting in the waiting room, there was a family waiting for their vehicle with small children. I sat in an available chair to wait for my rim to be fixed. The children were coughing and sneezing without masks so I went back to my truck to grab a mask. When I entered the building again I asked the lady more questions about the rim and tire and expressed that I was having trouble communicating with the workers because I do not speak Spanish. I was kind and polite with the ladies and by this timeMs. Anna, the owner's wife was behind the counter. The ladies were kind but the male workers were not. I did not feel safe around the Hispanic men due to the energy they gave off when engaging with me. They made me feel like I did not belong and asked me where I was from?While I was waiting again inside the building, a little girl came over to me and was staring at me. Her mother asked her a question and I kindly asked, "what did you say" simply to understand what was going on. The man that was with the family, jumps up and becomes enraged! He said in English, "I heard you say that you don't speak Spanish" which greatly upset him. He curses at me and spits on the ground where I was. I explained to Papi how I felt as he witnessed the situation and did nothing. He explained that he is a customer and that he could do nothing. Papi chose not to defuse the situation because he was a customer. Papi explained that he would speak with the employee that was rude to me but he could not do anything about the customer spitting around me and cursing at me. Papi asked me if I knew God, and I do, and he said "let Jesus handle it". Then Papi motioned one of his employees to but my rim and tire that he took off of my truck to place them in my trunk. He told me he could not fix the rim. One minute he said he could repair the rim and now he could not.I learned something today. I know that people may not like people from other cultures but to treat them without respect and to spit around them is dangerous. I felt belittled and disrespected. For a business to be in the community for 13 years, you will have customers from all walks of life and cultures. Treat people how you would like to be treated. Protect women when they are aggressively being addressed by angry men for no apparent reason other than, they do not like Black people!I will not ever return to this business and will not refer them to any one I know. Papi you can do something when you see something is wrong in your business. You should have a code of conduct so that all people will know how to treat one another.
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May 2023 by Chris Campi
I town for M3 rock concert. We noticed a slow leak in the back tire and had to plug it before going home. They are the first to open on a Sunday and it was done before any of the other tire centers even opened. Very nice and very economical. THANKS GUYS
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May 2023 by Kei Kim
I found nail/screw on one of my tire and stop by JM tires. They did quick plug in and done. $20 for fast service! Recommanded.
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May 2023 by Chris C.
Here for M3 concert and got a screw in our tire. They were the first to open on a Sunday and we're very quick to plug it so we could get home. VERY friendly
