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July 2024 by Shane Hapney
This is without a doubt, the worst run business, not just pharmacy but business, that I have ever seen. Please do yourself a favor and avoid this place at all costs, you’ll thank me.
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June 2024 by Imran Rashid
They need to close this place down or completely gut staff. They don't want to their jobs. Pathetic. You call for a order with option for voice mail. I arrive 2 hrs later, staff can't locate it, then when they found it said "I'm going to lunch and come back in 1 hr". Like wth, have staff check vm every time there's a vm notification, fill order, give to customer. It's not rocket science. The staff lack training for customer service and have no coverage for service during lunch? Will raise this to Bbb
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May 2024 by Nicole Massenburg-Ford
Great Experience. The gentleman Jeremy was kind. And patient . Extremely helpful.
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May 2024 by Michael Jones
CVS is my go to pharmacy and quick stop for health products and miscellaneous products. Their money back coupons are like winning the lottery, lol, nearly cutting my purchases in half. Thanks CVS!
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May 2024 by Jiah
Please don't go. Not only is it unfriendly, but they also provide incorrect information about medications.
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May 2024 by Senait Kibret
Alex was vey helpful in helping me print a passport photo from my phone even if his colleague whom I asked for help dismissed my request by saying it is easy and self service. Thank you Alex!
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April 2024 by Shelby Bryant
The pharmacy is horrible! The prescriptions are never ready in a timely manner. The last two times my doctor sent them over, I purposefully waited 5+ hours, went to pick them up, waited in line for 25 minutes only to learn they were not staffed properly to fill it, and had to wait 20 more minutes. Today is my last visit to CVS Waterloo. I will change to Walgreens. Their service is much more professional, and their stores are cleaner.
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April 2024 by Amir Sultani
I have scheduled covid 19 test very long wait
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March 2024 by Tim Brickner
Don't use this pharmacy. They're always out of medications and whether you go inside or use the drive-thru, there's always a very long wait. The clerks that ring you up are usually impolite.
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February 2024 by Na c
This review is mainly about the pharmacy. Let me first say that the pharmacy tech was able to check me in and fill my prescription in a timely manner. However customer service is really lacking. And to be honest it is not just at this store but at many places of business lately I am noticing a lack of good customer service. Throughout my time by the pharmacy the workers joked and talked with each other even while helping me, the customer. At one point the guy helping me shouted to another worker to get him a bag of chips. This is not how workers should be conducting themselves while they are working and customers are in the place. Perhaps this type of behavior is why there are so many reviews complaining about the filling of prescriptions in a timely manner. Not sure they have a desire or maybe know how to provide good customer service.
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February 2024 by Terraney Hightower
This location never answers the phone.
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January 2024 by EVELINE Fienberg
It clearly stated on the receipt/pamphlet 90 ea but I only got 45. I have been taking this Rx for 30 years and it has always been refilled for 90 days.
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December 2023 by Ravi Patel
Best cvs store. Employees are fast efficient and reliable. Always store is full of stock.
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December 2023 by Sarah
Good luck trying to reach them over the phone because they will not pick up (waited for over an hour). Also if they have an issue with filing your prescription they won't tell you unless you ask them about it.
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November 2023 by Tinny Lee
Worst pharmacy. Takes days to fill a prescription. Even if you show up days later they will send you away because it’s not ready. Their hours are constantly changing and not reflected appropriately on their website.
