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December 2023 by Joe Burkett
Most convenient location to my home to pickup prescriptions. CONSISTENTLY receive txt messages saying prescriptions are ready for pickup and they are not when I arrive. Either on back order or not the full amount.Its insulting that I have to play question relay with the cashier and pharmacists. The entire system is broken and in no way has this location assisted me in any way.
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December 2023 by Bridget Cook
Never been to a slower or more incompetent pharmacy. The workers look like they’re going in slow motion. And they CONSTANTLY make mistakes with your prescription. Horrible.
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November 2023 by Regina McBride
My prescription is on auto fill and I’ve been waiting since yesterday to get my meds. Show up in person and it’s not ready and the pharmacist was extremely rude. Please take your business somewhere else. I’m moving my scripts. This is by far the worst one I’ve dealt with and I’ve used CVs for years.
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November 2023 by matt caine
This must be the worst CVS in MD. They tell us when a script will be ready. We go to pick it up. It's not ready. Tells us to come back tomorrow. We go home. Just as we get home we get a text saying it ready!
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October 2023 by Barb Cathcart
WOW what a great store! Fully stocked with workers pharmacy staff and the shelves were NOT bare. I am now a customer after shopping elsewhere for 6 years....Thank you CVS!
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October 2023 by M Jones
I'm seeing all of these bad reviews, but when I go, I have no issues. As a matter of fact, Nadine showed me where I had an extra $2 coupon and bought my bill down even more. Kudos to her.
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August 2023 by Kristy Fuller
I've been through the drive-thru pharmacy here a few times and inside as well, I've only ever had great customer service. I'm very surprised to see the low rating on here. The only negative is that there's always a line and they're always busy, but they move people quickly so I still don't mind that. I'm glad I ignored the reviews and send my prescriptions here.
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July 2023 by Gigi Robinson
I've been dealing with CVS for a long time. They are highly professional in an always busy work environment. When I call they are also professional. They handle me and my late mom's requests in a timely and caring manner. Thank you to all the staff for all their hard work and dedication given (even through COVID) customer service did not lack.
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July 2023 by Tim Brickner
It takes a long time to get through to a human. When i do get through to someone, it's as if I'm still talking to the machine. This CVS always messes up my prescriptions. They refill the ones I haven't asked for, even though I keep telling them not to autofill anything, and I have adjusted the settings on their app accordingly. I used to get all my prescriptions across the street at Safeway, and they never once had a problem. Now this CVS tells me I can't refill one because I already did a week ago! I've had to call my insurer to see what they can do. CVS is telling me I picked it up and that I "must have lost it, It couldn't possibly be their mistake."
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June 2023 by mikeys7772
Great store. Substandard pharmacy. Didn't deactivate an old Rx dosage so they filled it instead of the current dosage that I've gotten for 3 months.
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April 2023 by Madelaine D.
Whoever answered my call is very rude and not pleasant to deal with. She not only speaks in a rude tone but she also did not even look up my information to answer my question. I am a pharmacy technician myself, I actually left CVS two months ago after 2 years. Our technicians were not allowed to speak to people like that, and needless to say I'd hope it's not a pharmacist. Do better!
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April 2023 by Noah Sraver
i have been waiting ALL day for a prescription and it has not been filled. after i used your locations minute clinic. Pharmacy lets it’s phone ring all day. no answer. extremely rude staff. i talked to one lady on the phone she was very nice and apologized for the other staffs behavior.
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April 2023 by Nancy Daniels
OMG I just want to speak to a person to find out if my prescription is ready. This is SO FRUSTRATING. Cannot get through to a human. Have tried 4 times now and they keep hanging up on me!!!!!
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March 2023 by Julie DeShong
My doctor sent over an electronic prescription. I went right over to the Eldersburg CVS afterwards. They said they had just gotten the prescription and it would be an hour. Fast forward 2 1/2 hours later, I go back and it isn’t ready. They say it will be another 30 minutes. Apparently it takes three hours to fill one prescription for a simple antibiotic.
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January 2023 by chandni viramgama
I went in the evening to pick up my perscription after I had given it to them in the afternoon the previous day. I first went up to the regular window, and then was told to go the the drop off window. There, I was served by a very rude employee with a horrible attitude. Her name was Sophie/Sophia something like that. She was telling me about me perscription and how there was something missing from my insurance. I was simply trying to ask about what the issue was specifically but I got no answer and she told me to call my insurance with a heavy sigh. She clearly didn't want to be there ?.
