Truist

Most Recent Comments

• January 2024 by Marin Gemmill
  The employees at this branch are absolutely wonderful. They are kind, cheerful, and efficient!
• November 2023 by Antonio Miles
  I had a problem with a blocked payment to AliExpress. I called Eldersburg branch. Sharon answered. Found out it wasn't on their end. She was polite and pleasant, as she got back to me in a timely manner.
• September 2023 by Mike
  I'm glad this isn't my bank. I only use it to deposit my rent in my landlord's account.Worst customer service ever. Every time I go in there is only 1 teller. I went in today and again, 1 teller taking her good old time. I waited for almost 20 minutes. While all the other tellers are standing around doing nothing. They obviously don't care how much of your time they waste.
• September 2023 by Michael G.
  I'm glad this isn't my bank. I only use it to deposit my rent in my landlord's account.Worst customer service ever. Every time I go in there is only 1 teller. I went in today and again, 1 teller taking her good old time. I waited for almost 20 minutes. While all the other tellers are standing around doing nothing. They obviously don't care how much of your time they waste.
• March 2023 by Ms. M B
  My favorite branch. Candy is such a nice lady. Over time her and I started making small talk and eventually she became my favorite bank teller. The other staff members are helpful, and knowledgeable. The drive through is huge, and the location is very convenient.
• March 2023 by Sarah Stubbe
  Writing this 5 star review specifically for April at the Eldersburg location. I contacted Truist regarding an auto loan and had the pleasure of working with her. She was outstandingly helpful and truly enjoyable to speak with. Ask for April!
• December 2022 by tho h
  Went in today to close an account and open a couple of new ones. Alyssa helped us and was very friendly, knowledgeable and efficient. She made it an easy and positive experience.
• September 2022 by Suzanne Cavrak
  I just wanted to share what a pleasure it was to do business here the other day. I walked in with my son around 4:40 on Wednesday and wanted to see about opening up an account for him, but I knew it was near closing time and said I'd be happy to make an appt for another time if that was better, but they said no, they could get it done. April helped us and was so efficient AND friendly!! She really was a pleasure to deal with and we were in and out within about 20 minutes! Thank you April!! Wish I could clone you!
• April 2022 by David
  Rodney Sam's was very knowledgeable and efficent on setting up my new biz checking account!
• July 2021 by T
  Lobby still closed. Have to wait at drive through 20 minutes to cash a check.
• March 2021 by Mary Walton
  A few years ago when I opened our club’s non-profit checking account they were fantastic. Now, not so much. In order to “keep everyone safe” they are only allowing ten people in their HUGE branch. Not sure just how much room they need but I cannot get a call back or get in - and there doesn’t appear to be anyone there other than employees. I think it’s time to find a true customer-focused bank rather than just another bank that’s been swallowed up by a larger entity.
• August 2019 by David Sanner
  I was very disappointed with BBT in Eldersburg. We were trying to get a Medallion Guarantee Signature and were rejected for not very clear reasons. The person in charge of this process did not seem to understand what we trying to do and he made little effort to understand the problem. In general the attitude of the people we talked to was less than understanding and concerning. I have recently opened an account at BB&T and to be honest, I am sorry that I have done that. We finally got a Medallion Guarantee signature at PNC, no hassle, quick and done courteously.
• June 2019 by Stephanie Bennett
  Worst customer service experience I've ever encountered with not one but 2 office workers in the same branch. I'll be taking my money out of there and moving it to another location. I do have to say the manager was not in but called me that day with a sympathetic apology. I still don't want to get near the aforementioned ‘office workers”. Take your money elsewhere....or at least to another branch.
• February 2019 by Paul Sturm
  This bank is pretty horrible as a larger entity — the people is the local branch are helpful and do their best but the overall corporation is a nightmare and has continually messed up things for my business since day one. Stay away from this train wreck !!
• June 2018 by Christine tyler
  I love this bank, and specifically, this branch. It has the feel of a "neighborhood, friendly bank," and I couldn't be happier with the services, management and employees.