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September 2023 by k malon
Mitchell gave excellent customer service... Came. Into the store With. The intentions Of getting a new Phone And switching carriers..He explained everything to me help me get set up.. Best customer service I had in a while!! very politeKristine Booze
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September 2023 by Yung-Soon Naill
Sean and Kyle are absolutely fabulous to work with!Helpful and fun!Actual ATT customer service (on phone) sucks!
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July 2023 by Laura Crigler
Sean Zanttat honestly deserves a raise. He was the only person working in a busy store with 3 families and made sure they were all taken care. His product Knowledge and customer service were incredible.
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July 2023 by Rebecca Leigh
Sean is awesome! We came in to get a new iPhone and he was fast professional, and really fun! I was dreading getting a new phone and the whole process but he made it a really great experience and was super pleasurable to be around!
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July 2023 by Frank Roscoe
Recently,I accompanied my friend who was getting a new phone.Kyle Parsons,the store associate was outstanding ! He answered all of our questions,walked us throught he entire process,was very patient and courteous.Several weeks later,he helped me in the same manner to get my new phone.Both times top notch service !
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July 2023 by Allison D'Amato
Katherine was so helpful! Even thought she was the only employee there and a line was forming, she did everything she could to make our experience good!
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June 2023 by Asha Gullapalli
We received great service at this store by Shawn who was thorough, knowledgeable and patient.
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May 2023 by Michelle F
Kyle was incredibly helpful, knowledgeable, and kind. He was all alone and managed a very busy store like a pro…even staying beyond store closing time to help a customer. Thanks for the great customer service!
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May 2023 by Chris Kessler
My father had an old iPhone 6. The charger port had broken and would no longer take a charge so we took it to at&t in eldersburg.When we arrived, there was a note on the door that said "in the bathroom, be back soon" and the building was locked. The salesman must have been having trouble because we had to wait 20 mins or more for him to return.Wendell told us my father did have an "upgrade" but it would cost another 5$ a month. After reviewing the receipt, the 5$ is the cost of the phone broken down over the next several years so the upgrade was a ripoff. We were also told that we must purchase a new charger because the old ones we had would not work on my father's new phone. That was a lie also. Lastly, we were charger $50 for a screen protector when we could have went to Walmart and paid $20. Do not waste your time at the at&t in eldersburg you will not be happy. Wendell is a crook and is only worried about his commission. He ripped off an 80 year old man.We're considering canceling this at&t service all together and going elsewhere.
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April 2023 by Christine Sauer
Do not trust the sales team here. Recently purchased a new phone, during this they talked me into an accessory bundle for case, screen protector and I would get a free charger if I did. Which they said I needed the charger because of new iPhone 14 doesn’t come with adapter anymore and the charge cord changed, that was a lie old charger and chords if you have can be used just fine.While there upgrading my phone, without asking they put the screen protector on my phone. Upon returning home realized the case was not to my liking and never used that or charger. Tried to return the case and the free bundle accessory, charger, the store refused as they said it was a bundle. I paid full price for everything, returning 2 of the items would not change cost of first accessory. Very simple. Still refused, now I’m stuck because they put the screen protector on that I never asked them to do. Be careful and don’t trust them at all.
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April 2023 by Katie Morton
Kyle was really great and super helpful. He helped me choose a phone. He also noted that my bill was high and we discovered I had been paying for a second line, unbeknownst to me.
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March 2023 by SK G-Mail
I call the store because I needed to upgrade my phone. Mr. Philip was outstanding with his knowledge and help me with my phone. I will recommend him any time for his outstanding service and knowledge. Thank you for your help to upgrade my phone!
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March 2023 by Dawn Rachuba
Went to the Eldersburg location expecting a long wait and ok service. Boy, was I pleasantly surprised! Wendell and Sean were so knowledgeable and helpful, they went above and beyond what was being asked of them! Thank you for the great service!
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January 2023 by Andres Pineiro
Kyle did a great job helping me out. If you get Kyle as your service rep you're in good hands
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January 2023 by Lynn Neith
I came in to take advantage of the iPhone, 14 promotion. As soon as I arrived, Sean was so helpful explaining all the different promotions for the different types of iPhone 14’s. My data was transferred easily and successfully. He explained the different cases that were compatible with my phone and he also put a screensaver on. He reviewed our bill with us and helped us tweak a few things. He was extremely helpful and so friendly. That’s the first time at that store. I’ve had an experience like that. A++++++ Thanks Sean. we will be back. ?
