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December 2023 by Marin Gemmill
I've had great experiences with the employees at this store. They are friendly and helpful. Wanted to give a shout out to Dan, who I noticed was great with the customer in front of me and then installed my replacement headlights.
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November 2023 by Paul Campbell
Store supposed to open at 9am. And isn’t open. 17 other people waiting in cars left. I was stuck as I needed a battery for my car and can’t start. And the time is 10:15 am. Guess they don’t have reliable workers. One of them was up set stating some times they don’t even open or open 4 hrs later. They should close this store if they are going to run it this way. Also notify UPS they should consider removing this store from their drop off pick up site if they can’t open on time. Should have a descent curtesy to post a sign for new hours or something. That way I would have not have turned off my motor and leaving me stuck there.
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November 2023 by Lindy Bitterli
Very helpful and nice shop m
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October 2023 by Josh Bertram
Part in store was higher than shown on the website. Guy in store just shrugged. Check prices here I guess?
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August 2023 by Dennis Shugars
Had what I needed and at a fair price
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July 2023 by Greg Marzola
After trying to place an on-line order for pick up, I discovered it would not let me go through with the purchase because the brake pads I needed were not in stock. I called the store in Eldersburg to verify availability of the specific brake pads needed. They assured me that they were in stock. Traveled to the store, picked them up, brought them home, and realized they were the wrong pads. Granted, I did not check the box before exiting, but I trusted these folks, and never had to check the box any other time prior to this visit. Long story longer, I had to travel to Reisterstown to get the pads, and return the ones I just purchased. Time was of the essence that day. I was prepping the truck to haul the RV for a camping trip the following day, and it was hot as Hades. Advance let me down in a big way that day.
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July 2023 by Brett Fowler
Dan went above and beyond to help change a bad battery for me in high temps while I had my kids with me. He is a champion of customer service and Advance Auto should be grateful to have him. Thanks Dan!
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March 2023 by Bob Justice
Always friendly, very knowledgeable and helpful!
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December 2022 by Joseph
Advanced Auto parts is a good option usually. Although, I have found better prices for a better product at times in other stores like Napa for example.
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December 2022 by Christina Gayer Sirk
There should be a way for customers to look up part numbers without having to ask clerk. I usually prefer to get the cheaper variety for filters and had to get more costly one. They would have gotten a bigger sale if I had a choice.
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October 2022 by Mark Freedman
Went in for a wiper blade replacement. Store Manager was extremely helpful. I was in and out in about 2 minutes. He even offered to install it for me. Very professional and helpful.
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September 2022 by Allina mayers
I came in looking for a headlight bulb.Justin and tay did a wonderful job helping me find what I needed for my car. Great store!
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September 2022 by Vince Shannon
So I went on line and found what I was looking for, then called the store they did not recognize the part I was talking about. So I won't to the website and gave them the part number. They said yes we have the part. I said I'll be there in 10 minutes. I arrived at the store and asked if r the part, they tolde it is over in the corner go get it. I brought it back and asked for my on line discount,they said I had to ouder it on line and if I did it would take an hour to get the part.Give me a break the person couldn't find the part until I found it for them. Then I couldn't get a break on the price.
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September 2022 by Dee Ray
Amazing store! Superb customer service! Found everything I need, all thanks to Kenneth. He was a super big help.
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June 2022 by Francisco La Madrid
Gave me wrong break pads. After calling and asking the hours of operation they tell me they close at 6 get here at 5:45 and they are closed. Awful customer service.
