Trident Automotive also d/b/a Master Auto Group LLC

Used Cars
Hours: Trident Automotive, also known as Master Auto Group LLC, is a car dealership that offers a diverse selection of vehicles, including a 2005 Toyota Sienna AWD. While the online photos may have presented the vehicles in a favorable light, the in-person experience can be quite different. Customers have reported mixed experiences with the dealership. Some have praised the exceptional customer service provided by Annie, who has been described as a "shining beacon" in assisting with their inquiries. However, others have encountered issues, such as the mildew aroma and dampness in the vehicles, which the staff seemed unsure how to address. The dealership has been accused of selectively capturing the vehicles' conditions in their online listings, leading to a mismatch between the advertised and the actual state of the cars. Some customers have also reported issues with the vehicles, such as non-functioning alternators and 4-wheel drive systems, as well as the need for full maintenance. Despite these challenges, the dealership has been praised for its transparency and honesty in dealing with customers. The buying process has been described as smooth and enjoyable, with the staff going above and beyond to assist customers with their requests. In summary, Trident Automotive/Master Auto Group LLC offers a diverse selection of vehicles, but the customer experience can vary. While some have had positive interactions, others have encountered issues with the condition of the vehicles and the need for extensive repairs. Customers are advised to thoroughly inspect the vehicles and conduct due diligence before making a purchase.

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