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November 2023 by Whaddup Yo
I had a great experience buying a tundra from Ourisman. The salesman (Ben) was very direct about the total price out the door and very knowledgeable about the features of the truck. The finance guy (Bobby) was awesome, and really helped me to make an informed decision about additional warranties and add ons. It made for a low pressure environment to make my vehicle purchase.
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November 2023 by Devon Potts
I purchased a vehicle this past Saturday from the Ourisman Toyota dealership. Jon Alicea was my salesman and I must say he provided great customer service. He was friendly and attentive which means a lot when you're out making a purchase. Jon is great at what he does and is a great asset to the Ourisman family.
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November 2023 by Stacey Tomaszewski
Excellent car dealership. drove over an hour to get there, arrive at 7:30pm and was out by 9:30pm with our new 2020 Rav4. Darrell was great to work with, never felt pressured but at the same time felt he was there to help and guide me. If you are looking for a dealership without all the high pressured sales tactics this is the place to go.
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October 2023 by Steven Denmark
Sales & business staff are very professional. Their interpersonal communication with customers & one another are good. their explanations are thorough, the bathrooms & the snack areas are clean & hospitable. I recommend them highly. Derrick and Kevin were terrific. So was the finance manager!
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October 2023 by Anani N.
Buyer beware!!! Do not go to this dealership- they will change the negotiated price on the contract and deceive customers and take advantage of them- I wish the attorney general could investigate them and fine them for fraud. Do not, I repeat, do not trust them!!! Please save your business for a better and more reputable dealership.
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September 2023 by Jim A.
Scam alert- do not believe online pricing as advertised, nor the word of the represtatives on The phone. I took a 2 hrs drive there ready to buy, after confirmation of pricing by sales manager Matt. When I arrived with bank check in hand, my sales associate Justin Burke presented me with a price several thousand dollars higher than quoted, then the 'other' sales manager Dan (refused last name), continually contradicted himself while he tried to explain why the price was increased, despite my printouts of internet pricing as advertised. These men are theives, they bait and switch to steal your money...beware
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August 2023 by Dee R.
Mixed feelingsGood: I love the automation they have with communication and status of your vehicle I got an email telling me my service was completed (wish it was a text...not everybody cks emails regularly) Bad: the email also included a link that listed 5 things that desperately needed to be addressed. It didn't say "we recommend this at X number of miles" it literally said NEEDS IMMEDIATE ATTENTION. Scared me so, that I almost committed to the $800 worth of workGood: I declined the work online. ( decided to mull it over) and when I went to pick up my vehicle, none of those "need immediate attention" things were on my paperwork. So I asked why not. This is when I was told "oh. We just recommend these things at X mileage". So, good, they assuaged my fears...bad, that they made me worry in the first place Bad: I've been going to them for two years for basic maintenance: they have yet to get my address and phone number correct. Even when I scratch through and hand-write the correct info on the intake paperwork (The Last time I waited for the LYFT driver, and he went to an address I had 5yrs ago, despite picking me up at the correct place initially! they can't seem to keep the correct address in the system)Bad: twice they have gone into my "trunk", taken stuff out, and tossed things back in with no regards to order. I've had my golf club cart thrown atop by golf clubs and my golf bag torn! However since I have no way of "proving" they did it, there's nothing I can do I asked the first time "what inspection and change of oil/tires" would require going into the rear area of my vehicle...the ticket explicitly said "they did NOT ck the spare tire". So why do they have to remove items, and when they put them back they don't care how it's done. I didn't expect them to go into the rear area this time, so didn't think to tell them NOT toGood: it's near, so I can drop off and get back to work easily. but I may start using jones junction instead. The distance might give me peace of mind. For if they don't do the little things professionally, I wonder if the maintenances is ship-shod Bad: I called and left a message to discuss the above. No one called me back
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August 2023 by Stephanie Toland
Jon was outstanding! The entire team worked together to get us a good deal and made sure the process was as low stress as possible despite my own challenges. I walked away with my dream car at a price that works! It was worth the drive to interact with such a great team.
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July 2023 by Brandon James
My wife & I just bought a new Tacoma from Oursman Toyota 40 and are very happy with the purchasing experience. Buying a car can be a stressful experience but our salesman Dwayne Jordan couldn't have been better. He helped us find the perfect vehicle for us without pushing us into something we didn't need. I would definitely recommend this dealership and Dwayne in the future and will buy from him when the need arises in the future!
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July 2023 by Sabrina Matthews
I had a good experience when coming here to get my car . I worked with Courtney to get my Toyota , she had me in and out! She was very friendly and professional. She even offered me hot cocoa(it was winter at this time 1/23) She found out my wants a needs for a car , and picked out the PERFECT car for me down to the color! I even called a month after getting my car , with questions and she was happy to help . I would definitely come here again!
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July 2023 by Hyam Singer
Had an extremely pleasant and hassle-free car buying experience with Ourisman Toyota 40 today. No games, no hidden fees, no high-pressure sale tactics. Was having trouble finding a dealer in my area who had a Corolla LE in stock. Ourisman listed one on their site and I submitted a request for info. Shortly thereafter I got a call from a Sales Manager (Steve) who told me it was indeed in stock and was transparent about the full out-the-door pricing. I came in a few hours later, test drove the car, and left a few hours later as its happy new owner. Everything I was told when I came in 100% matched what Steve told me over the phone. And shout-out to our sales rep Jon Alicea for being such an absolute pleasure to deal with. HIGHLY recommend this dealership!
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July 2023 by Hannah D
Best car buying experience we've ever had! We were lucky enough to work with Courtney and Josh. They made the process stress- free and simple. They truly went above and beyond. We were coming from out of town to purchase the vehicle and they were friendly from the very first phone call, not pushy, and very quick to respond to any questions we had. They were very fair with their pricing and had the paperwork ready to go when we arrived. Highly recommend for your next car! Thanks Courtney and Josh!
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June 2023 by rondnrob
I can honestly Say I enjoyed buying My Ford Fusion from this car Dealer Due to the fact that Courtney Was Amazing and worked very hard for Me to Get the Deal completed and she is A very sweet & kind young lady and I appreciate All that she Did for Me.. also westley was Very helpful to my Son when He Bought his Chevrolet sonic, When he wanted the bike racks off of the car that he purchased. He did everything he could to get those car racks off of my sons car so if you are looking to buy a car and want Great salesman. Definitely go to Toyota in Edgewood Maryland and ask for Courtney or Wesley. They will help you get the car that you want. Thank you, Courtney. and Wesley for all your help and your devotion, and helping me and my son get our cars.. you are appreciated..
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June 2023 by KEN RUTKOWSKI
I have to say the staff here are amazing. I have been burned by dealerships in my life which makes purchasing a car a stressful experience. DaShawn is an amazing young man and salesman. Sky the sales manager also helped us work thru a couple issues.The process of buying this car was great. Even the finance man Lavon was great and made things work to suit my needs. Athina who works with the sales manager also helped in the process. I am extremely satisfied with my experience. If you need a car do yourself a favor and ask for DaShawn and if you have any issues Sky and Athina can help you sort thru those issues.
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June 2023 by Ebony Wooten-Bynum
Ben was amazing. We walked in at 9:30 and was out by 12:45 with a brand new 2023 Toyota Highlander Platinum. Everyone in the office was amazing. Ben asked us what WE wanted and what OUR needs were. They communicated effectively while listening to us and meeting our needs. The sales manager was straight forward- with the numbers. Finance meeting was less than 20 minutes, we were in and out. If I had to do it all over again, I’d go back to Ourisman Toyota to purchase another vehicle. Thank you all again and I’m ecstatic to be a part of the Toyota family.
