-
January 2024 by Archie Robinette
Worst Experience ever and its still not over..4th trip coming soon, to fix a 7 month old vehicle.I'm leaving this review because I want Toyota and the People that build these Excellent Vehicles to know how this place is fixing them and calling there selves Toyota Certified and a Gold Standard. Please take a look at there work over the last 3 visits.You will see the scratches to the fender and also how they installed the black trim above the tire well..Nice job..that was only the beginning...next time in.. look at the bumper cover, looks like we dont check to make sure its on or a faulty part, o well the customer wont notice...or just blame the insurance company...that aways works...Wrong...third time in, another New bumper cover nice Orange peel paint job(right below the headlight, best view) ..The Nightmare continues and so does the countless time I have lost over a vehicle that they said each time was 100% fixed..Fyi....I already reached out to the Business owner he was to busy to talk to a customer, so I decided to leave this Review..
-
September 2023 by Gary McGraw
If I could rate this collision center past 5 stars I would. I got rear ended, they took of care of me in less than a week. Rental car onsite, and the front desk lady (first desk behind the front desk) was extremely helpful. I received updated every two days. I had a dent and some damage on my door unrelated to this repair, they even gave it a little bit of TLC to make it look good! I'm beyond grateful for this shop and their staff!!!!!!!!!!
-
December 2022 by Su W.
I recently had to get my car for body shop service due to hit n run incident. I cannot stress enough the great service I had received at this shop. First of all, when I called other shops, either there weren't any available appointment until almost a month later, or they are asking me to pay deductible up front. When I saw the stars number in yelp, I was hesitate but still made a call- I am so glad that I did. They changed the name to Ourisman collision center under the new owner. They quickly asked me to bring the car in- within a week, my car is as new as before. They also called multiple times throughout the week to update the progress. The staff is helpful and professional that I feel comfortable having them fix my car. I will recommend this shop to everyone who need services.
-
September 2022 by Catherine McFarland
Headlight repair on a 2016 Camaro. Very Professional and nice job when work completed. Garrett was our representative and he went beyond great customer service. All those involved were very kind. I needed a ride to and from the center. The personnel were more than kind and friendly. They placed a badge on my car as a well as replaced a light bulb in the other light and fuses as a courtesy. I would definitely recommend them for future repairs!
-
September 2022 by cathy Evans
My man Garrett was beyond AWESOME!!! From start 2 finish he made my experience, fixing my bumper, dealing with the insurance co, & keeping me in the loop every step of the way. Funny story, The day I brought my car in for service we were having severe thunderstorms, along with myself and two or three other people we were all dropping our cars off at the same time and poor Garrett was helping all of us. I say poor Garrett because he was soaking wet at 8 o’clock in the morning and had the rest of the day to go. What a trooper he still had a smile on his face. That’s the end of my rant. Hope this gave you a good laugh Garrett. Give this man at least a raincoat but definitely a raise or a higher position he definitely deserves it for all his hard work PS on a sidenote he definitely Taylor fits what he does to the person I have Alzheimer’s and he was very patient with me and again made sure that I understand everything that was going on so thank you Garrett look forwardTo doing business in the futureService: Body & Trim
-
August 2022 by brandon miller
amazing service garret was a pleasure to work with no problems what so ever i wont take my cars any where else
-
July 2022 by aleashea Marie
My car was taken here for repairs after hitting a deer. My deductible is kind of high but they gave me options and time to pay. My car was done in about a week and a half to 2 weeks. When I picked up my car OMG it looked like a brand new car! I mean like wow! They detailed the interior and everything ?. My littles even asked was it a new car lol. LOOK, BRING YOUR CAR HERE FOR BODY REPAIRS YOU WILL NOT BE DISAPPOINTED! Oh and Mrs. Sue is awesome ?
-
July 2022 by Kenneth Sinpson
Garrett was tremendous. He. and all oof the employees were courteous and respectful. God BlessServices: Painting
-
May 2022 by Robert Schreiber
I cannot recommend this business enough. Sue and her team worked with me and I will be going back for every car repair I need moving forward. To start, I got into a car accident which teetered the line of 'totaling' my car, but it wasn't quite enough to reach it, and therefore I had to get it repaired. With the current market, I knew every place was going to be backed up, but this company was the only one willing to even make room for me - everyone else turned me down. Sue was VERY communicative and transparent about the backup of work everyone was having in the industry, and gave me a fair estimate of when they'd work on it. Even with this, they beat those expectations on when they'd begin and were proactive in looking for every part they'd need rather than working piecemeal which would've made the process longer. There were a LOT of parts for the vehicle that were needing to be ordered, so although there was a long wait time for those (no fault of the shop), Sue's team communicated with me proactively EVERY WEEK, and I even received pictures personally to show the updates. They did everything in their power to get the vehicle back to me as soon as possible and they did not skimp. I even came back again about a month or two later for other cosmetic issues after straightening out some insurance coverage issues and they turned the car around in 3 days! Still with the utmost professionalism and communication, they fixed my issues quickly and above all expectations. They looked into other issues that I was inquiring about as well just to make sure all of my concerns were put at ease. They even returned the inside and outside of my car cleaner that it was when I gave it to them and gave me a spare car part just in case it would come in handy in the future! Even as a client that wasn't personally paying (insurance paid everything), they treated me as a valued customer as if I was. I cannot express enough how pleased I was working with them.Services: Body & Trim
-
May 2022 by Leslie Akins
Couldn’t be happier with how Thompson handled my claim. They were able to get everything ordered and started working to fix the car immediately. They were aware of constraints on my end and worked tirelessly to get my vehicle fixed and back to me in time. Steve provided updates along the way to keep me informed. Definitely recommend and will be using them again if needed.Services: Body & Trim
-
January 2022 by Earline Wiseman
My daughter has taken her car, and this is my 2nd car repaired there. People are friendly and organized, and their work is fantastic. I would highly recommend them for all collision repairs.
-
November 2021 by BAJ Landscaping inc
Very good
-
September 2021 by Amzie B.
Brought my 2020 Challenger to Thompsons twice and both times the staff was professional and courtesy. There customer service was the best. The work they did on my car was great. I found things that needed to be corrected and they asked me to bring it back and they fixed it without any issues. Top rate service.
-
July 2021 by william frisby
Not very professional,was spoken to rudely talked to manager and the same dude that spoke rudely checked me out with no thought of an apology. Highly dont reccommend
-
June 2021 by Delmar Randolph
The staff and the work they do is nothing short of amazing. I scratched my car up really good and they provided me with an affordable estimate, and an accurate timeline in which they would have my car repaired. They also called every other day to update me on the status of my car, and even made sure that I had a rental in the meantime. Extremely friendly and professional service. It’s like the damage was never there. 5/5 highly recommend.Service: Body & Trim
