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August 2024 by Dawn K
If I could leave a zero I would. Worst customer service ever. Poor employee training. Prescriptions are not ready even when told they are. Pick another pharmacy for your own good.
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July 2024 by Pink “Beach”
The staff is friendly, caring, pleasant, and helpful. I was able to use my extra care coupon.
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May 2024 by Vicky King
Went to CVS in Edgewood tonight to pick up my daughters medicine, just to get home and find the medicine is not even mixed to give her. So I called to try and fix the situation and someone answered but did not respond at all. Need to get qualified people in the Pharmacy
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May 2024 by Laci Thornton
The sweet ladies who work the front of the store are always wonderful and always make sure you get the best savings possible. The store is always clean and stocked.
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April 2024 by Christopher S
Worst customer service in the world. Even the pharmacist says his company and his boss won’t help or do anything about it. They purposely understaff the pharmacy to increase profits. Tried complaining to corporate and they can’t do anything. They say it’s all on the district leader.
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February 2024 by lese p
I would give 0 stars if I could, they always move so slow. My PCP called a prescription in before 6:30PM and I literally waited over 2 hours to pick it up. You will get a text saying it’s being filled, then told come back in a few minutes, when you do come back it still isn’t ready. I have been in line about 3 times. They told me right before close the medication I needed wasn’t available, then 5 minutes later the pharmacist told the lady at the register they have it. Also, the drive thru serves 1 car every 20-45 minutes. They’re awful!
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February 2024 by Rachael Miller
If I could offer zero stars I would, most particularly for this CVS, but also for the chain as a whole at this point. I almost never write a negative review, if that gives any indication of how upset I am.In recent history, I’ve gone to a CVS located in a Target where the pharmacy never returned from lunch and neither Target nor CVS provided any explanation, had my medications confirmed as ready only to be told upon arrival that they had no prescription, etc etc. The inability to speak to a pharmacy rep directly due to the voicemail system makes communication even more egregious.Now, my poor dog has been having a lot of health issues and needed a lung medication transferred from a veterinary hospital. I put the transfer request to this pharmacy location online, only to get a follow up that there was a problem and to call. I call, except of course you have to leave a voicemail, which I do. I get a call back hours later and place my order again, providing the veterinary phone number. They told me they’d have to order this medicine. I called today to check on this prescription, which he ideally needed today. I was forced to leave a voicemail again, only this time I received no call back after 5 hours. I went to the pharmacy to follow up directly. They couldn’t find the order, had no transfer, and hadn’t ordered the medicine. They called the other pharmacy, who had closed by then, and told me they couldn’t do anything if the pharmacy didn’t answer. I explained again that I had spoken to this CVS pharmacy yesterday, and followed up today, I.e. during business hours for the other pharmacy, receiving no return call. They pretty much told me it was on me, made no plans to remedy it, and I was left without the medication. They’ve lost my business entirely at this point.
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February 2024 by Rachael M.
f I could offer zero stars I would, most particularly for this CVS, but also for the chain as a whole at this point. I almost never write a negative review, if that gives any indication of how upset I am. In recent history, I've gone to a CVS located in a Target where the pharmacy never returned from lunch and neither Target nor CVS provided any explanation, had my medications confirmed as ready only to be told upon arrival that they had no prescription, etc etc. The inability to speak to a pharmacy rep directly due to the voicemail system makes communication even more egregious. Now, my poor dog has been having a lot of health issues and needed a lung medication transferred from a veterinary hospital. I put the transfer request to this pharmacy location online, only to get a follow up that there was a problem and to call. I call, except of course you have to leave a voicemail, which I do. I get a call back hours later and place my order again, providing the veterinary phone number. They told me they'd have to order this medicine. I called today to check on this prescription, which he ideally needed today. I was forced to leave a voicemail again, only this time I received no call back after 5 hours. I went to the pharmacy to follow up directly. They couldn't find the order, had no transfer, and hadn't ordered the medicine. They called the other pharmacy, who had closed by then, and told me they couldn't do anything if the pharmacy didn't answer. I explained again that I had spoken to this CVS pharmacy yesterday, and followed up today, I.e. during business hours for the other pharmacy, receiving no return call. They pretty much told me it was on me, made no plans to remedy it, and I was left without the medication. They've lost my business entirely at this point.
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February 2024 by Jennifer Fogle
If I could give negative stars I would give them all to this pharmacy. Besides being the slowest they are disrespectful & rude! There was 4 of us waiting in line at the pharmacy we had all been there within 15mins before they closed for lunch but because they are so insanely slow and don’t care about their customers they took an extra long time just so she could flip the switch and close the doors, smile at us all and say “we’re closed now”. I had been standing in line for 15mins holding my 2yo to finally get to the counter & she say we’re closed now. This pharmacy needs to be shut down & all its employees put through training on how to do their jobs.
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February 2024 by Bonita S.
Do Not EVER use this pharmacy. I waited in the drive thru for 40mins and came inside to wait another 30. No exaggeration at all. The woman at the front desk is causally walking around like there's not a line full of people waiting. They do not have enough people working here.
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February 2024 by Brian Steckel
The medication line at the pharmacy was very quick, and helpful. I was third in line & still out of there in 10 minutes.
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December 2023 by steven mccann
Absolute WORST!
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November 2023 by Ravyn Paquette
Connie is super unprofessional
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November 2023 by P S
Always long line at the pharmacy ?????
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September 2023 by Hope Berry
It's not that bad. The cashier always speaks when I come in the front door. I have found the staff to be friendly and helpful whenever I needed them. I absolutely love the Pharmacy though,....patient with my questions and concerns while trying to keep things moving.
