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February 2024 by william G.
If I could leave less I would. Bought a blower about 3 months ago and now it won't stay running. Intentionally bought a husqvarna 150bt thinking it's been a good brand before. Called Lowe's (the place I bought it from) and they said they won't do anything about it and to contact the manufacturer. I can see understand if it was even a year old but this pos had 3 tanks of gas in it and Lowe's won't touch it. Avoid Lowe's at all costs!!!!!!
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January 2023 by Jeffrey M.
"Lowes"...what's in a name? Well, this name says it all. The Easton store IS the epitome of LOWE customer service, LOWE stock, LOWE training, LOWE compentence. The only thing that is high when shopping there is the level of frustration. I have found that other Lowes stores are relatively well-stocked, albiet customer serivce can be hit or miss. However, on every (LITERALLY EVERY) visit I've made to the Easton store in the past 2-years, it will be out of stock on items that their website says they have stock on. There really cannot be any other explanation other than poor management. I've never experienced a corporate store that is so consistently poorly stocked, especially in this age of computerized inventory management. I should have learned by now that a visit to the store should not just be precipitated by checking stock online, I should have learned that I need to call the store in advance and have a human being literally put there hands on an item I plan on purchasing there. And today I noted that they have not one check-out open at the Easton Lowes. They have replaced nearly all with self-checkout stands. But they have two teenagers standing chatting up a storm with each other but neither steps up to assist with purhases until the self-checkout machine starts yelling at the customer. Upon seeing this today I just left the things I had brought to the checkout and left it there and walked out the door. I will not return...the frustration and the F-you! attitude towards Easton store patrons is just too much to take anymore so now I just GIVE-UP on Easton Lowes. If it closed tomorrow I believe that it would benefit the town...or at the very least there won't be any love-loss. If there is something that only Lowes has that I desire, I will wait until I am either in Delaware or Glen Burnie, or better yet Home Depot.
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January 2023 by Alex A.
Lowes in general is pretty bad buttheeadton location is the absolute worst. I wish I could leave my review without leavingevwn 1 star since they don't even deserve that. If you can't run in and know exactly what you need and where to look don't go. If you can go to Easton hardware or warrens wood works I would highly recommend either of these establishments over lowes any day. There are about 3-5 good employees that are helpful but other than that they're the worst! No one knows anything, no one knows where anything is, and no one knows who can help probably because no one can help! Don't even think about ordering anything special from them either. Unless you call them, get ignorant and piss them off you'll never know when your order will show up, what's the status of it and the person that knows the answer is always on break, or it's their day off. Bottom line go with a local business, the service is far superior and you'll save yourself so many headaches
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August 2022 by Louis A.
if I could I'd give it a -10. Bought a GE refrigerator. It didn't work. they had taken away our old refrigerator and could only replace it in a week. Spent a week with food in friends and lodges refrigerator/freezer. Second one came and didn't work either. Both times had difficulty getting someone on phone who could arrange pickup. Customer service and delivery service hard to reach. It's now 3 weeks since we bought it. Went to BestBuy and now have a working refrigerator BUT Lowe's still has not picked up there broken refrigerator. DO NOT BUY ANY MAJOR APPLIANCES FROM LOWE'S.
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June 2022 by Richard M.
I was in the store yesterday for the third time and still have not resolved my order status. I have been calling the phone line all morning and the only person that answers is the computer who says they are directing my call but NO ONE ever answers? Where is the customer service for this store?
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June 2022 by Ed C.
It's all good, not all the time but most of it. Most the employees are nice and helpful. Some of the retirees that work there test my patience, but for the most part it's good. My veteran discount is greatly appreciated
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March 2022 by Carlos pleytez
good prices hi oh everything
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September 2021 by Susan N.
Awful experiences with this store. No customer service, no updates, no shipping and then we get told the store manager is "SO busy". Well I sat on hold with customer service for 4 hours over 3 days to find half of a missing order. I am busy too. Terrible experience.
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May 2021 by James S.
I have lived in Easton for 27 years and shopped at the Easton Lowe's. It has almost always had sub par customer service. In early November 2020 I ordered 4 kitchen appliances (electric cooktop, Range Hood, Wall Oven, Microwave combo) for a total kitchen renovation. We were told to expect delivery in late November. Then we were told January because of the pandemic. January came and the date got moved to February, then March. The cabinets that I got from a different source were ready and I needed a cooktop so that I could at least cook but the cooktop I ordered was not yet ready. I asked what they had in stock and they had the brand and model I wanted in a gas model...I said Wi would take it so I would have something to cook with until the oven/microwave arrived. i picked it up, had gas lines installed and then the installer came for the gas cooktop and we learned that he floor model they sold me was just that, a dummy model for display only. Fortunately, when I went to the store they had a working model on the shelf. That was in March. In mid April, the rest of my order arrived and it is now a week into may and I am fighting with them to get my other appliances installed. I make phone calls that do not get returned. Every action as occurred when I made an assertive fuss about it. Hopefully by the end of May...7 months after starting this process, I may have a fully working kitchen. This is not the first delay or screw up I have encountered from this store. This week, my old dishwasher quit working and I cannot repair it. I went to a local appliance store. I WILL NOT purchase any item that requires delivery or installation from this Lowe's location again. I will be making a call to corporate as this store has an internal culture of poor customer service.
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September 2020 by Sandy M.
LOWE'S COMMITTED FRAUD: Went to the Easton Lowe's store on September 20th, 2020 and spent two hours with the sales associate in appliances finding a washer/dryer set that was in store, ready for delivery. The salesman went to the back, marked as sold, and set us up for delivery for Sunday, September 27th. He charged our credit card at that time for over $2000 and we have receipts with the serial numbers to those precise machines that were marked sold for delivery to us on 9/27, too! As Lowe's did not have the stacking kit readily available, the salesman recommended we order ourselves so we purchased that to be ready for the installation. Received confirmation call on Saturday, September 26th of our delivery window for the next day, between 1:30-5:00pm, so we had the plumber waiting with us for the installation, who we had to pay to sit around, do nothing, then leave. Had a contractor remove the door to the laundry room to make it easier for installation. Yep, had to pay him, too! Got a call at 11am, truck is loaded and ready. Got another call at 2pm saying they don't have the dryer, it was sold!!! (How was the truck loaded and ready at 11am but then at 2pm, we had no dryer on the truck??) My husband went to the store to talk to the salesman to find out what happened and the salesman said another associate overrode the system, maliciously took the "SOLD" sign off our dryer and purposely sold this machine to another customer (which BTW, this specific machine was sold to us with warranties). Salesman told husband and store manager (Kelly) there was a dryer at Salisbury location that he would get and the store manager (Kelly) said it wasn't worth the time!?! Store manager (Kelly) could care less that we PAID for these machines a week ago, nor could she care less that she has an associate creating fraudulent and unprofessional business practices to its customers. She then left the store without so much as an explanation, apology or any disposition to the fraud that occurred at her store under her watch. We have renovated 4 homes solely with Lowe's and spent tens of thousands of dollars at this particular location! They will not get my money again! I will go out of my way to drive to Home Depot. I'm sure THEIR managers appreciate the fact that customers are keeping them employed by shopping at their store! This is totally fraudulent / criminal behavior and gross negligence. This is not only disrespectful to my family (we have postponed work & travel in order to be accommodating to the delivery schedule), we have lost money paying for contractors for this particular installation that never happened. I never thought in a million years that I would be a victim of fraud from a company that my father trusted. My next stop is to BBB, FB, Twitter and Lowe's corporate headquarters.
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July 2020 by Charlie B.
In the last 2 months I have ordered products online, one for delivery and one for curbside pickup. Each time this store has messed up the order, failed to deliver based the email confirmation, called to confirm my curbside order and then 24 hours later called to tell me they didn't have it. The management staff at this location do not care about customer service, and the corporate number didn't seem to care either. I will never spend another dollar at this store and will actively recommend no one else do. Until I moved to Maryland, I only shopped at Lowe's for home improvement, now I will find a Home Depot.
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May 2020 by Barbara H.
I placed an online order for pickup during these pandemic times - area Facebook conversations suggested that the store was usually crowded and not enough protective measures were in place. I understood that I wouldn't probably get it the same day, and called the store later that night and cancelled one item. I was very clear that it was only ONE item I was cancelling. In checking order status the next day, the order status said cancelled. Everything on it. After many attempts to reach the store by telephone, I was told to just come in or reorder everything. Argghghhhh. I realize these are difficult times, but under these circumstances (store's error),one would think that customer service would help a tad more. This is probably why we use Home Depot more often; I wish there was a store in Easton. Two stars instead of one because in previous times, in-store shopping was (mostly) at least three stars.
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February 2020 by Sandy R.
Love the store...the help piss poor!
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February 2020 by Joseph Hands
The Female employee working the tool section was friendly and knowledgeable. Helped me pick the right tools I needed to do the job.
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June 2019 by Becky S.
Do not purchase any high ticket item from this location. We purchased a riding mower for delivery over a week ago and after three allegedly scheduled delivery dates and two calls to corporate, we still have not received our purchase. Gross incompetence. Buyers beware. To be continued...
