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August 2023 by Jesse F.
I want to start this review by saying the people at koons can be very pleasant and easy to get along with. Bought a used suv from there couple months back less then 5, bought the suv before they had the chance to get it inspected, over a week later i finally get it. Gentlemen after some dispute delivers it to me at my house. When we looked at the suv the headrest on the drivers side was activated and needed to be replaced ( part of the suv's safety features). When the suv was delivered the headrest was still deployed and they left it with no regard. 3 months later i got a head rest after they had me go to a dealer near me and get a price and they would pay me back. Service department over tightens drain plug, i try to have the oil changed at a dealer near me and they say its so tight they dont want to mess with it. I take it to koons easton and of course its not there fault and they tell me theyre going to take care of it since we paid out the ass for the warranty except they dont and after the work is all finished the bring me the bill and say well we preformed a service and we need paid. You were paid we when paid crazy amounts of money for an extented bumper to bumper engine and drive train. But watch out everyone that doesnt cover a drain plug and an oil change cause they over tightened it. Then told me what size the bolt was and what they believe happen and they dont even know what size bolt is in the drain plug and they replaced the oil with the wrong oil. Its on the cap and in the book. I have the paper stating what oil they replaced it with and its dead wrong
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September 2022 by Christopher R.
In this difficult environment to purchase cars, I wanted to give a shout out to Lewis Scott and Koons Toyota of Easton. As we waited weeks for the car to arrive, Lewis kept us apprised of the vehicle's progress via video chats. When the car finally arrived, Lewis and the entire Koons staff made it as quick and painless as possible. We especially loved using the desk that served as a computer to review and sign paperwork.
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May 2022 by Rani G.
The service was really great until it wasn't. Maintenance and repair on 2008 Landcrusier which was not drivable, they could not identify the issue. However, service was great; service department appeared to give it their best shot and got the vehicle running again. Presented with same issue 2 weeks later, again vehicle not drivable. Called to schedule another appointment for service. Left .... many messages. Left message with general manager. Two days of messages. Another message with general manager. If you can't service the car.... just call me back and tell me you can't do it. I don't get it. This is the same dealership who power washed my hubcaps when I suggested I might need new ones and patched my washer fluid hose instead of selling me a $600 part. Where did you go?
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January 2022 by Patricia S.
Here we go again.... First time I left a review I was begged by my sales person (Lewis) to remove it after they finally did their job. He said that our loan would not go through if I didn't delete it. Anyway, they got us into the vehicle after a big ole run around from person to person. We had so many different people contact us it was disgusting. On to the reason for this review... when we signed the paperwork for the car they needed a down payment we had all of it but a certain amount but told them we would have once my husbands guaranteed disability came in and we would pay it. They said that was fine. They told us they couldn't give us a temp tag because the other department hasn't finished the paper work from where the other people got the car before us but couldn't keep it due to legal work. Blah blah blah.. Cool they gave us a dealer tag until the paper work was finished which would take til Monday because it was late Friday when the deal went thru. No problem we will come back out and switch the tags and be on our way. We didn't hear anything Monday 1/24. Wednesday 1/26 came my husband message Lewis and he stated that the paperwork still wasn't taken care of that it would be a few more days. Never heard from them again until today 2/1 when we were asked if we had the additional payment that needed to be made. We advised that we had the money but we would pay when we had tags and everything was in our name. Lewis stated that we would just hold everything up. My husband paid the invoice to basically get rid of Koons until they say we have the tags. This has been a headache since the beginning and has been the worse car buying experience ever. Whatever you do go to the Koons across the bridge. Stay clear of Easton. It's not worth the headache. I will update this once we have tags in hand. Can not wait to finally be done with this dealership!
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January 2022 by Joe W.
Bait and switch business. Website and sales tells you they have 29 Camrys in stock and drive all the way there and have two in yard. We have more coming in crap. Waste of time.
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May 2021 by Frances C.
We couldn't have asked for a better experience. Keith Wenck was accommodating and knowledgeable. I appreciate a friendly salesperson approach rather than aggressive, push stuff down your throat attitude. He made sure we got the car WE needed, not a car HE wanted to sell.