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September 2023 by Bridget B.
Hertrich serviced my 2019 Suburban in July 2023 after my trusted local mechanic said it needed a new transmission. (Had to bring it back to the Hertrich dealer due to warranty.) Hertrich said the transmission was fine & returned the car. Seven weeks later, the car is still not acting right. I bring it back to Hertrich only to find out it has "major issues" & needs a new transmission. The service shop manager never returned my husband's calls. It took 17 days to diagnose the transmission and fix it. And I'm stuck paying diagnostic fees AGAIN - for the same problem. Absolutely absurd.
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August 2023 by Bob B.
This is absolutely the worst GM dealership or any dealership I've ever visited. Do not go here or you will be scammed. I had a simple oil change and they "checked" everything and just as I left the dealer my truck died across the street from the dealership. I called and begged for help only to be arrogantly told "sorry we are too busy". I begged for just a jump start and the manager said "they don't have that capability ". Never ever again will I go here for my truck service. One and done. Avoid this place. This is why their rating are so low. My guess is they left the keys in my truck for hours and it killed my battery.
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July 2023 by Susan O.
I'm editing this review after pick up of the vehicle Our son is preparing for PCS over seas and dropped the car off for the second time to be repaired for the EXACT same issue. Upon arriving home from a 4 week training he picked the car up and it is still not repaired (a $1000 repair). He took it back in and kindly asked to have it fixed correctly. He also requested a loaner car because he is going through the out process and is couch hopping until he leaves for PCS. The dealer did not help him out. So he still has a car that is not repaired. He is out $1000 !!! Do better Hertrich. How can you treat a customer like this in hood faith. He gave you the Brigitte of the doubt twice and it still is not fixed!You should be ashamed of yourself!
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December 2022 by Brian Tyler
Exceptional service from the sales team, the service department, and the techs. I highly recommend them for all of your Automotive needs.
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November 2022 by Jennifer J.
If I could give zero stars I would. After attempting to make an appointment online, getting a confirmation that said someone would reach out to confirm, and getting no call I called the service department. I was told they had a vehicle pick up/drop off service that may not go far enough for me, but the advisor would check and call me back. I got no call. I called again, was told they have no such service, but the shuttle could drop me off at home, they needed to confirm some things and would get back to me. Once again (3x now for those keeping track) no call. I called back again the next day, explained that I was tired of being told I would get a call and not getting one, and just wanted to confirm that the preauthorization that was repeatedly told I needed for my service plan had been done and that they had the parts for the recall I was coming in for. Only this time was I told that the shuttle only went 15 miles, and that they wouldn't actually be performing the recall work, just an inspection and that if the work was required I would need to come back after they got the parts. At this point, over 2 weeks past when I made the appointment the oil change was no longer negotiable, so I said fine and planned to just wait for the car because I just needed it done. Car gets dropped off, night drop filled out, and I get a call at 7:22am that I have 2 recalls, not one, and oh by the way, we no longer accept any service plans. I explain that this is the 4th person I'd talked to, mentioning it multiple times to each of them, and all I had been told was that a preauthorization was required. I'm told the manager says they don't accept maintenance plans anymore. Get his name, and am offered the chance to speak with him. When speaking with Mike Devaney I ask how it is that the first 3 people I spoke with about the service plan made no mention of them not being accepted. He says well it's a change. I ask if it had changed since the day before, that being the last time I had talked to someone about it. No, that person just had the wrong information. I said well who's fault is that, certainly not mine, and am told we don't take service plans. Ok fine, do the recall work and I'll take my car elsewhere after that is done. I'm not paying for service that I have already paid for with my plan. He confirmed I wanted the car serviced, I said ONLY the recalls, I'll take my car elsewhere from now on after the recall work. He says ok, I hang up. Within a few minutes he calls back and says that I can pickup the car whenever I want as they have decided the will not be doing the recall work. I confirmed what he was saying, asking "let me get this right, you already have my car and an appointment, and now you are refusing to do the recall work even though my car is already in your posession? I am being refused service?" He says yes. I was in shock, said OK THEN, and hung up. The recall I knew about when the car got dropped off is for 3rd row seatbelts. The second recall I was told about during the first call this morning is for something with the daytime running lights. Guess I had better hope I don't need those seat belts before I'm able to get in with another dealership since Hertrich couldn't be bothered to provide me service for a manufacturer's recall.I will never have anything to do with this dealership ever again, and I will be filing a complaint with the NHTSA as well.
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February 2022 by Sherry P.
I was greeted by a lady when arriving to get services on my 2021 Malibu and I told her about setting up appointment in the Chevy app and didn't know if it took because it was still showing need service. She quickly got me checked in and service was done. She also gave me the coupon I had attached to online appointment plus the one I received in the mail from the dealership. Very pleased with my interaction during service thank you very muchClick to Copy
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December 2021 by Danny Smith
I feel as though I'm constantly over charged, I've caught the service manager flat out lying to me on a number of occasions and I believe if I came in to simply have the wipers changed I'd be charge for a diagnostic test.I've had the same issues at the Ford location so I assume this is normal operating procedure.
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May 2021 by Douglas H.
Brought my truck in for some recall work. Ladonna, the service advisor, was very friendly and helpful. The team finished working on my truck in about an hour and got me back on the road with no problems. I was initially concerned about taking my truck in based on some of the other yelp reviews, however, my experience was nothing but positive and I look forward to bringing my truck back in for service in the future.
