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July 2024 by Elizabeth Cherry
I can't express enough how grateful I am for the pharmacy staff here. Their genuine kindness and understanding make every visit so much less stressful. Dealing with health issues is never easy, but knowing there's a team of compassionate professionals ready to help makes all the difference. Thank you for your unwavering support and exceptional service!
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April 2024 by Gayle Scroggs
Long waits.
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March 2024 by a a
Zero stars for the Pharmacy! They will kill you if you trust them.
If you have a family member with cognitive impairment or aren’t a person that pays attention to details, this pharmacy will kill you. I’ve witnessed them give my mother the wrong medication, cancel her current prescriptions while filling the wrong ones and then refusing to return the incorrect medication stating a ghost policy that doesn’t exist.
If CVS wants to steal from little old ladies they can’t just make up return policies. And you cannot legally force a customer to call an 888 number to be told a verbal policy. All return policies are required by law to be clearly written and available to customers.
I encourage everyone to submit credit card disputes for any medication returns that they refuse to make.
Save your own life and run away from CVS. Hills Drug is the only local pharmacy. Go local because you can never trust capitalist a-holes like CVS with your health!
Pro tip: the only way to connect with the pharmacy is to press number two (providers) and then ask to speak with the staff. They never check the voicemail.
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November 2023 by Dorcas W
CVS in laurel store are organized and easy to find stuffs.
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November 2023 by Nancy Quidas
Place is the worst! Never open when they are supposed to. Posted 8 am go there at 9am and pharmacy still not open. There is zero customer service. Tell you that your perception is ready but get there and still have at least 20 min wait.
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October 2023 by Wanda S.
If I could it be zero stars. The pharmacy is closed alot. It's taken me over a week to get medicine. They do not post online when closed. So drive 15 min. everytime and closed or the last 2 times have not had medicine have to order and wait days. Ridiculous, changing pharmacy, have lost customer.
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October 2023 by Jackie Harrison
Can not talk to a real person or ask questions. Not open during regular hours
Made the 30 min drive for nothing
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October 2023 by Joann N.
They never answer the phone, you can't speak to anyone in pharmacy, the drive through always has a big ugly orange cone blocking it, I chose this cvs because it had a drive up window, cardiac make it impossible to walk all the way to the back of the store and have to wait in line, I was admitted to the hospital and not able to pick up 3months of insulin and they said I picked it up!!!! No signature proof and I had a very difficult time getting any, now they give me one month at a time and it wasn't my F-up
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September 2023 by captain howdy
i use this pharmacy based only on proximity to my home. meds sent a week prior and still have to go inside and nudge them to fill anything. my daughter had a severe ear infection, took me 30 min just to drop off.. they dont seem to know how to prioritize, will hold the line up gor vaccine scheduling and other trivial reasons. it will take an average person 20 mins for anything in that store.
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September 2023 by Jason Price
While I’m not sure what the root cause of all the problems this CVS pharmacy is experiencing, I do know that it was easier to switch all my prescriptions to a new pharmacy. Long wait times, chaos behind the counter and the pharmacist being rude (I’m not embellishing!) to both patrons and staff sealed the deal.
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August 2023 by Angie B
They don’t answer the phone or return messages
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August 2023 by Gregg R.
Very poor customer service in the pharmacy.
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August 2023 by Karen Harman
Lord help you if you need to transfer your prescription to another pharmacy. The employees here must be really really unhappy because my new pharmacy has a backlog of transfers from CVS, waiting on CVS staff to complete the transfers. It kind of seems a bit passive aggressive to me.I moved because customer service at this pharmacy is almost nonexistent. Their drive-thru is closed more often than open and they have a high employee turnover. That also says to me that too many people have had access to my personal info. I do not recommend.
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August 2023 by joan evans
The CVS should be brought up on criminal charges for its lack of response to individuals in need of medicine in a prompt time line.Call them? Get answering machine saying someone will get back to you - no call back. Yesterday I called and the voice mailbox was full! Asked Giant to request scrip transfer, Giant said they’d try but they were working with another customer and left 3 messages at CVS over two days and no calls returned.We’ve gotten text messages saying scrip was ready and go to store to find scripts had not been filled. Clerks response was those text messages are not generated by store.Some of the staff is surly and incompetent. The competent staff is so over worked it’s no wonder no one stays there very long.My husband and I have a Caremark scrip plan which limits where we can go. Short term solution is to use GoodRx and pay out of pocket. Many can’t afford to do this.Is anyone from CVS READING THIS????
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August 2023 by jason weaver
Every single time I have to deal with this pharmacy in Easton it is a horrible experience! This is a huge reason why people end up in the ER. This is hands down the worst pharmacy I have every dealt with. It is a shame that they don’t get fined from the government like hospitals for not meeting healthcare standards. They never have medications filled in a timely manner. They lie about not receiving prescription electronically. They are a disgrace to the healthcare profession. This is the first review I have ever written in my 46 years. This pharmacy is a danger to our community due to its incompetence! I would give zero stars if if would allow me.
