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January 2024 by Mike E.
Went there twice due to my phone not having signal for months. When I called, FirstNet would say the towers we're down and would be back up by an ever changing date. Finally, I tried the store and they said they didn't know anything about it and tried to troubleshoot my S-22 Ultra. They then told me to go to corporate in DC. A week later, I was going to just switch to Verizon but they had no deals, so I tried ATT store again. This time I was told that the S-22 Ultra was having the same problem with many people and an upgrade, which I was eligible for, to the S23 would fix the issue. He took my phone, tried a few things, to no avail. He then ordered my new phone and said I'd have to send mine in when the new one arrived.The new phone came, worked perfect, I sent my old phone in. Weeks later I get a bill for 500 plus,saying phone was not in working order or damaged. Not only was the phone trouble free when it sent (the store clerk even looked at it)but I wasn't aware this was even a risk, the clerk said nothing to me. Had the phone been damaged, I would have used thr insurance to fix it before sending it.This is nothing short of scam and they will not tell me what the supposed issue was.l they offered me 41 dollars after I had ready sent it in.and they are charging me 500 plus. This is a hostile way to treat a customer. I was not told that the phone had issues before I sent it other than the"known S22 issue with the network" , I was not also told that if it was not in "working order or damaged" that I'd be charged the remainder of what I owed. I can't fer.a hold of anyone to assist me and the store says it's a corporate store issue.Firstnet is run by ATT and is a program is for first responders. I remained loyal to them even after months of no phone service unless on WiFi because they kept saying just another week, multiple times. This was not the truth. Now, they received a fully operational and undamaged phone (at least when it shipped and looked at by the store clerk, are saying it wasn't ok without a full explanation and charging me 500 bucks. I am terminating my business with them and encouraging all first responders I know to do the same.
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December 2023 by Mrs Kittrell
*The worst service ever.* Every time I went in there, the dark hair guy seem to be bothered when asked a question. He never smiles and ALWAYS have a sour look on his face. He's Never been of any assistance to me. Most I get from him is a smart reply and unprofessional demeanor. He comes across to me like he does not like his job. He lays around on the benches and will not get up to assist. The other gentleman is ok. He doesn't seem to be knowledgeable of product in his establishment. I can say he will try to help. The environment in this store is unwelcoming. I even heard them talk about other customers to the customers they arehelping. I went to Dover, Del and was welcomed from the door and the service was A1. Needless to say, I got want I wanted. I will not be going back to that store. EVER!
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December 2023 by Tahya #LesCook Jones
Jake was a great help! I came in livid and he still got my needs serviced too! I appreciate it
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November 2023 by Markus Williams
Jake was super helpful, especially after poor service from two other stores. He listened to our complaints regarding poor data service and immediately offered helpful suggestions. Give this man a raise!
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November 2023 by max power
They were out to lunch at the peak hours lol
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October 2023 by Jeffrey Winters
My phone was not working and it got quickly fixed. I left happy!
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September 2023 by Blair Phillips
Friendly service, great staff...........I would recommend ?
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September 2023 by Fiona Kay
This store locked their doors and turned off their open sign more than 30 minutes before closing time. We needed a new phone when one suddenly stopped working and were unable to even walk in the store. There were no signs indicating the store was closing early but there was even a lockbox on the door. I called the store and someone answered extremely rudely when I asked why the store was closed. She said she was in the only one in there and had the worst attitude. We waited for a few minutes and saw around 10 different people try and walk in but to no avail. Horrendous customer service. Hire new staff PLEASE.
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February 2023 by J. Burton
Quick and very helpful. Knew what to do to handle my issue and was ready with troubleshooting all outcomes.
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February 2023 by Mark Niederhauser
Jayme was incredibly helpful! Best AT & T store ever. An easy and painless visit!
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January 2023 by Kristen Jester
Very nice group that works at this location. Store was busy so I didn't mind the 10 minute wait. Once helped I was in and out. This location needs a raise. The two times I've been at this location it was a pleasant experience.
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October 2022 by Rose Travis
First, I was not greeted by the one employee. He was waiting on someone at the time, but nothing was said to me as I waited patiently for my turn. I went to ask a question about a phone I'd purchased (online). The response to me was I could not use the (new) phone. He said it wouldn't work with my plan. I transfered everything myself to my new phone. It's working fine. I have nothing nice to say about the young man who just didn't want to take the time to install my Sim card. ?Btw: I've been a customer for many years; even before the name change. I was very annoyed with this situation, especially with the monthly cost. I am a senior and really need my ?
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July 2022 by takiyah Turner-barney
The staff was very nice to me during my visit. The young lady had me in and out in no time.
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March 2022 by Paul Leary
The guys in the store have bad attitudes very hard to understand I just wanted to get out I have a AT&T phone and I'm regretting it
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January 2022 by Ron Johansen
Service was amazing, thinking about changing to AT&T
