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August 2023 by Che Bertrand
Worst place to ever buy your parts . I came in and put in my order, and it took them more than an hour to deliver . When I went up to complain, they had to make me reorder again . If you have patience to wait I then it's a good place for you .
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April 2023 by LaTori Boyd
Great Service. Stock and Prices
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February 2023 by SAVAGEKINGGG US
The worst experience I’ve ever had, they do not pick up the phone for whatever reason. I been on hold for 30 Mins and they hanged up
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October 2022 by Victor Molina
Single handle the rudest and worst place for parts if you have to order anything from them they will most likely lose your order
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May 2022 by Bruke Gebre
The worst customer service. the two angry ladies are rude one cashier one that pulls items from computer. How do you operate business with.a bad attitude.
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March 2022 by david ross
They seem to always have my part to my truck
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December 2021 by Adamaris Gomez
Cashier name jayleen works pretty fast to attend costumers and is always helping in the best possible way. Having a nice positive vibes everyday even when store is busy. And makes every visit go smoothly!
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November 2021 by Henok Garedew (Henny breezy)
This is the worst place to get your auto parts. I don’t know how the owner makes his moneyThe worst place
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September 2021 by BUICK GN
Since Anthony become manager . Store became bad to worse. NEED BETTER STORE MANAGER !!! ASAP.
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August 2021 by herberth d
Nice people, great service!!
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August 2021 by Jillyan Rose Eccleston
I never write reviews but I wanted to say that my experience with this shop was amazing. I dont know anything about cars . But all my questions were answered. The gentleman at the front explained everything in detail. Gave me options and waited for me patiently while I ordered what I needed. As a female who doesn't understand car parts. I felt as I was given such great information. I will definitely go back for future things.
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August 2021 by Renee Buss
Great customer service! Anthony is always ready to help and is very knowledgeable about the parts and products. Will definitely recommend to friends and family.
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August 2021 by Dennis osorto
As mechanic shop owner I have to rely on my parts supplier to get my parts on time, to be patient and to have knowledge on the parts industry, I have to say Parts Authority has managed to offer me all of those services. Their staff such as Antony, Brandon and Angel have made my experience stunning and smooth, they get things done and make sure you get your parts on time for a very reliable price
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August 2021 by EMMANUEL ADAMS
I dont know who hired or promoted that personel called Anthony to be a manager in this important auto part store on Kenilworth Avenue. He really need some customer service training! He needs to understand that he is not there to sell auto parts to himself but to us, the customers, and so he should do business in a way and manner that is fair and satisfactory to keep customers coming back for their auto part needs.Anthony oversold me a part for $271 although I had earlier called in and got a $231 quote for that part over the phone before I got there. That is a rip off and when I asked Anthony for the mechanic discount which I have been getting there for nearly 10 years now, he told me that what they have was BIDEN'S DISCOUNT. That was an insult on top of an injury.This dude is not qualified to be a manager with such a bad attitude and the earliar his superiors do something about him and teach him what customer service is all about, the better. In fact, I feel ripped off for being made to buy a $231 part for $271. That is absolutely unethical and I need someone at Neil's Auto part Management team to fix this and refund the excess charge back onto my credit card. Until then, Parts Authority's Neil's Auto Parts gets zero star rounded to 1 star, all because of Anthony's poor customer service!
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August 2021 by Kallet acha
I have a good experience and work at a good price too
