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February 2024 by Aaron L.
Nobody likes having phone problems. Mine was complicated as I waited years to get a new phone. Donte at the Verizon Store went above and beyond and even got on a call with me and Verizon customer support to get my new phone working. There were a lot of steps. He even saved me some money along the way. Super friendly and knowledgeable.
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December 2023 by Neisha K.
If I could give zero stars I would. I walked in and the white guy sitting at the desk didn't greet me or say anything. I wait 20 mins and nobody said anything or asked if I need help. I guess you don't get help if you're black around here. Very rude and unprofessional. I will never return to this location.
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October 2023 by Paula Franklin
I had the pleasure of Brandon Fletcher assisting me with setting up my new iPhone 14 Pro. He was the most pleasant, knowledgeable and courteous person I have encountered. I would definitely refer him to assist anyone. Thank you Brandon for your services.
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September 2023 by Genie Hoover
This Verizon store provided the best service I have ever experienced in my 8 years of being a Verizon customer. Brandon was incredibly knowledgeable and helpful, accomplishing exactly what I needed and more. He deserves a promotion. I will only use this store for any in-person Verizon requirements from now on.
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September 2023 by Andrew Thomas
Brandon was awesome with everything! Got me into a new phone and was so professional and knowledgeable! Highly recommend working with Brandon!
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August 2023 by Gray
Brandon helped us a lot! He was super friendly and super helpful. He did a great job and was very efficient. 10/10 would recommend
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August 2023 by Patrick Dallosta
Crystal did a magnificent job in explaining the features of the different phones. With her help, I chose the phone that is perfect for me. I bought it, and she kindly set up the new phone, which included transferring photos, as well as the many apps! I can not say enough great things about her! Patrick D.
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July 2023 by Kelly Cronin
Brandon made the trade in of my iPhone 12 stress free and easy. He acknowledge all customers in the store, and multitasked professionally. As an older customer, I appreciate his patience and assistance, and will therefore continue to be a Verizon customer.Thank you again Brandon.
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July 2023 by Mac
I went in for a new I phone 14 today. Chris and Brandon were excellent to worth with. Both very knowledgeable and made me experience smooth! Thanks fellas ??
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July 2023 by Cheryl Emery
Posted on website:verizonI would just like to say how impressed and totally satisfied with 2 of your employees on 7/14/23. Chris was very personable, professional, and knowledgeable. He answered all my questions without hesitation and was reassuring in his understanding of my needs. Awesome employee! While I was being helped by Chris, another of your employees, Brandon, was helping another customer. The customer appeared to be upset over an issue created by Verizon (not your store). Brandon calmly, reassured the customer that he would try to help resolve the problems. He was successful and the customer was very thankful and happy! Just wanted to let you know you have 2 amazing employees!Cheryl Emery
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July 2023 by Jayme Hall
Gigi was amazing! From the moment we walked into the store she was extremely professional, patient, and knowledgeable. Gigi listened to our needs and helped us to get the plan that fits our family best and she was able to save us some money. Gigi continues to be responsive to any questions we have to this day and she goes above and beyond to assist us. Gigi is a true asset to the company and we will send all our friends and family her way!
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July 2023 by Richard Dearstyne Jr.
Krystal was fantastic! She was able to answer all of my questions and helped set up my new phone. She exceeded my expectations and even follow up with me a few days later to ensure I had everything I needed.
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July 2023 by Margaret Phillips
I had an excellent experience with Chris Hayes. He was very knowledgeable and professional. He was also pretty funny. Had a great visit. I would definitely recommend him to anyone.
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July 2023 by Lavonna Barbosa
Brandon and Chris we Amazing with my mother in law very patient and explained every detail. They were both very knowledgeable. Excellent customer service
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June 2023 by Susan Krahling
Crystal did a fabulous job today at the Verizon store in Dunkirk Maryland. I’m visually impaired and she made the transfer so easy. And she explained everything. I kept telling her I was going to adopt her that’s how amazing she was. She is one of your best advertisements.
