-
March 2024 by Cathy Kane
The service top notch and the technicians were very professional. They helped me with an issue with my vehicle as a courtesy and got me back on my way to Virginia. I would not have been able to continue my trip without their help. So grateful for them.
-
September 2023 by Audrey German
The staff is friendly and highly professional. The service is fast and clean. I trust these folx with my all my family's vehicles. The Prince Frederick location is also the same way! Very good.Services: Air & cabin filter replacement
-
August 2023 by Ajge
The staff is friendly and highly professional. The service is fast and clean. I trust these folx with my all my family's vehicles. The Prince Frederick location is also the same way! Very good.Services: Air & cabin filter replacement
-
August 2023 by J. Allan Towns
Glad I gave this shop a chance to change the fluids on my Jeep today. I observed a great team under Matt's leadership who were more interested in taking care of their customers than selling services. I wish more places were like this one!
-
August 2023 by Julia Williams
Plain and simple...This location has awful customer service and the management is terrible! I took my car there for an oil change a few months ago and now I no longer have that car. I was informed by a reputable auto repair service in the area and my Infiniti dealer that this Valvoline location did not handle my car properly. Within a few weeks of their service, the check engine and low oil performance lights came on my car. When I returned to the Dunkirk Valvoline, the manager Justin did not communicate with me at all. He and some other employees immediately started whispering among themselves. When I asked him what was going to be done, he told me that he was just going to give me another oil change. However, this time they put too much oil in my car! There was oil in my spark plugs along with a lot of oil in the pcv system, intake and throttle body. I had to have all of this replaced by a local auto repair shop. I filed a complaint with the company and the area manager, Richard, took weeks to return my call. On top of that when he returned the call, he was very smug and condescending. He told me that it was a pre-existing problem and he found it suspicious that the auto repair shop and Infiniti dealer would hang up or would not speak to him regarding the matter. They had no idea what he was referring to. He lied about contacting them! I also found this ironic when he was the one who hung up on me and the manager at the dealer twice when we called to discuss the matter. Richard was very rude, arrogant, and has a bad attitude. His poor lack of customer service is definitely not a good representation of the company. I have since found out from others in my community that they have had bad experiences with this Valvoline location and it is definitely not one to visit! Many of their employees lack automotive experience and good customer service. And for the area manager Richard, good service starts at the top!!!
-
August 2023 by sandi widmayer
They took me right away. Hats off to the guys working in this heat. They were all in good spirits. Prices are too high.
-
July 2023 by Julia W.
Plain and simple...This location has awful customer service and the management is terrible! I took my car there for an oil change a few months ago and now I no longer have that car. I was informed by a reputable auto repair service in the area and my Infiniti dealer that this Valvoline location did not handle my car properly. Within a few weeks of their service, the check engine and low oil performance lights came on my car. When I returned to the Dunkirk Valvoline, the manager Justin did not communicate with me at all. He and some other employees immediately started whispering among themselves. When I asked him what was going to be done, he told me that he was just going to give me another oil change. However, this time they put too much oil in my car! There was oil in my spark plugs along with a lot of oil in the pcv system, intake and throttle body. I had to have all of this replaced by a local auto repair shop. I filed a complaint with the company and the area manager, Richard, took weeks to return my call. On top of that when he returned the call, he was very smug and condescending. He told me that it was a pre-existing problem and he found it suspicious that the auto repair shop and Infiniti dealer would hang up or would not speak to him regarding the matter. They had no idea what he was referring to. He lied about contacting them! I also found this ironic when he was the one who hung up on me and the manager at the dealer twice when we called to discuss the matter. Richard was very rude, arrogant, and has a bad attitude. His poor lack of customer service is definitely not a good representation of the company. I have since found out from others in my community that they have had bad experiences with this Valvoline location and it is definitely not one to visit! Many of their employees lack automotive experience and good customer service. And for the area manager Richard, good service starts at the top!!!
-
July 2023 by David S.
Justin and the staff in Dunkirk are exceptional! They found and addressed an issue with the upmost professionalism and kept me informed every step along the way. What a pleasure to experience superior customer service. Thank you Justin.
-
June 2023 by Jason Constantine
They are quick and we’re very nice. Prices seem higher than a dealership but I guess you pay for the speed.
-
June 2023 by Sam Patterson
Only a short wait, decent prices and fully staffed location! I was done in under 20 minutes!
-
May 2023 by CasualWeeb Gamer
Extremely quick and friendly service!, I've been there a few times now and everyone is cool, definitely will be continuing my service with valvoline!
-
May 2023 by Buddy Cook
They do a good job but the prices are way to high for a simple oil change!! They need a price for just a oil change because most people don't want the extra stuff ?
-
March 2023 by Molly S
No respectable establishment should charge $40 for a tire rotation. Do better
-
January 2023 by Danielle J.
Best service I have EVER encountered! Seriously! They were patient and explained everything.And no upcharging! I WILL be back. Thanks Justin and team!!!!
-
December 2022 by Candace Gunn
The service attendants at the Dunkirk MD location are awesome. They are always professional, friendly and knowledgeable. They keep the flow of customers moving and service your vehicle in quickly. This is my go to location when I’m time crunched and in need of a quality oil change.
