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April 2023 by Vignesh Vijayakumar
DO NOT MOVE WITH THIS COMPANY! I would give 0 stars if there was one. One of the most unprofessional company. They charged extra $500 on top of what they quoted. The driver parked outside the apartment and said he did not have space to come in even though there was plenty of space available and other trucks/movers easily make it. When asked about it on customer service, they said they saw google maps and decided there was no space. Completely unprofessional. Again, DO NOT MOVE WITH THIS COMPANY!
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April 2023 by Sophie Hannah
My moving consultant was helpful from the very first call and I could book quickly and easily. The day of the move a team of professional, polite and efficient movers arrived. I was told it could be a 6 hour move but it was done in 4 hoursonly. Nothing got lost or damaged. I absolutely will hire this company again.
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March 2023 by Sabrina Avelar De Queiroz Lima
What a great moving service! From start to finish everything went smoothly. We received phone calls letting us know planned arrival times. Our 3 movers were on time, they introduced themselves and their manners were impeccable! Some of our furniture was very heavy. They moved and lifted all day without stopping. They padded and taped everything securely and loaded on the trucks. There were no issues with any breaks or damage. Each piece of furniture and every box was put in the right area. They went above and beyond by assisting our furniture set up as needed. It was nice to see how well these gentlemen worked as a team.
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March 2023 by Vicente Lindsay
I highly recommend them if you are looking to move house. They first moved all my belongings ( 2 bed house) into storage and then brought everything to my new home . They were very careful with my things. They delivered everything in time and there has not been a single scratch on my belongings. Everything was perfect. I am very grateful to reliable moving.
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March 2023 by YASMIM CAROLINE FALCAO DA SILVA
Our moving crew was truly amazing--they worked quickly and carefully. I had full confidence in them. We made several last minute changes with where and how we wanted the furniture placed in our new home, and the men were very accommodating!! Highly Recommend
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March 2023 by Miguel Higgins
The best suppliers ever! They have all types of equipment's that you need for your business with the best prices. They even greet you with a lot of respect and they let you try their products before buying it; so you can make sure it fits. It's honestly the best packaging suppliers ever , I totally recommend it! Big thank you!! 10000/10 ??
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February 2023 by Ekaterina M
Roberto, Nilson and Jose were by far the best moving crew I've had in 3 moves during the past 4 years. They showed up on time, got everything moved faster than expected, and all of my belongings made it safely to my destination with great care along the way. On top of that, they were all really friendly and happy to help with anything I needed. Would absolutely use again and recommend to anyone I know.
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February 2023 by Ekaterina M
Roberto, Nilson and Jose were by far the best moving crew I've had in 3 moves during the past 4 years. They showed up on time, got everything moved faster than expected, and all of my belongings made it safely to my destination with great care along the way. On top of that, they were all really friendly and happy to help with anything I needed. Would absolutely use again and recommend to anyone I know.
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January 2023 by John Miller
This moving company has many, many issues/flaws …. Starting with timely communications, on time delivery and damage to furniture.At time of move we were told that if we wanted the furniture to be wrapped in blankets with tape that this would be an extra charge. None of this was communicated to us during the booking process. I suspect that this was a way for the moving person to make extra money.We had our furniture stored for a few months before move-in. We were told that once we indicated a move-in date that they would have 21 days to move us in. Once we gave them a preferred date/timeframe, we heard nothing from them for over a week. We finally received a phone call one early evening that they would be there the next morning at 8:00am. This was less than 12 hours notice and we had to delay this delivery by a few days. They charged us $250.00 rescheduling fee. On the day of the move in they indicated that they would be there between 8:00am-10:00am ….. they finally showed up at 11:30am with no explanation.As they unpacked, it was apparent that some of the furniture was damaged. Many of the nuts & bolts were missing from some of the furniture, resulting with some furniture pieces being unable to be assembled. The moving staff had no clue as to what to do and offered no solutions.This was the worst moving experience that I have ever had. We tried to work with “Kevin” in the Billing Department, but he was very smug and unwilling to listen etc.DO NOT USE THIS COMPANY!
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December 2022 by Akshay Kulkarni
I wish there was an option to give 0 or even negative ratings. This is the most unprofessional company I have come across with no customer empathy. They mis-charged me and even sub contracted without my knowledge. In fact, Landmark Moving & Storage (another fraud company) had sub-contracted to One Way Van Lines, again without my knowledge or consent. One Way Van Lines lost a lot of my goods and even damaged items, worth a few thousand dollars! The shipment itself was delayed by several days and their customer care had no idea whatsoever. They have not processed my claim yet (it’s been 110 days now since I formally submitted my claim and about 130 days since I first notified them of the lost items and damaged goods), and don’t even have the courtesy to respond to emails or even answer calls. This company should be banned from operating and strict legal action must be taken.Landmark Moving & Storage and One Way Van Lines are scam companies and are only around to extort money from customers.Please don’t make the mistake of using both the mentioned companies’ services.
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December 2022 by Carla Evans
It has taken me a few months to write this review as I'm still very upset with this company. One Way Van Lines was a sub vendor for Landmark Moving. There was inconsistencies throughout the process from both companies. What was quoted at $5K doubled by the time it was all said and done. Company was slow to respond to inquiries. Movers damaged my prior home's freshly painted ceiling and wasn't going to say anything about it. I was charged $750 extra for a freezer that was in the initial count. Freezer was in perfect condition when loaded and no longer functions the same. Arrival date only happened in their timeframe after I complained about it. Landmark said I'd be reimbursed for damages; One Way only provides 60 cents/pound...what a joke! Thus, the damage to my prior home and all of the damages caused by the movers will not be reimbursed since it would cost me more in time to complete their convoluted document than to get the 60 cents per pound. Delivery to my new home was hours later than promised. I would highly discourage anyone from using this company...ever!
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October 2022 by Phoebe Jennings
Trust the reviews! This was the first time I ever used professional movers, but they were far from professional. While they did disassemble and wrap my larger furniture items, they were in such a hurry, that they didn't handle the items with care. It took over 2 weeks for delivery when I was quoted 7-10 days. When the truck arrived, again they rushed and several items were damaged including a large crack in the headboard of my bed. The bed was also not assembled correctly, I found missing pieces on the floor. The guy who set it up surely saw the damage and tried to rush out before I could say something. He also played his music real loud and was yelling to the other guy which I'm sure my neighbors didn't appreciate. Not worth the money.
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October 2022 by Amanda Hirko
Do NOT use this company. I was placed with this mover through a broker for a move from OH to SC (416 miles). They said it would take about 5 days, that trucks left for SC every week, but it took them from July 10th to Sept 6th to deliver...well beyond the DOT's 30 day limit (even if they only count business days...another total crock since my pick up was on a Sunday). Lived on the floor for 2 MONTHS! They lied countless times about delivery dates and then when they finally delivered, it was NOT them! It was another contracted moving company who said my stuff was the last of anything in the Ohio warehouse and the new company didn't even have a complete inventory or my things, so they wouldn't know if something was missing.OneWay was unresponsive to calls and emails and LIED every time I did reach someone. I spent hours and hours of my time trying to get answers.RUN!!! And if dealing with a broker, let them know you will NOT use ONE WAY VAN LINES.
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September 2022 by Ava Adkins
Stay away from this company. First, the communication between myself and the company was terrible. Secondly, when they did arrive my marble table was damaged, the boxes were all torn up. Oh did I mention my dogs ashes came up missing as well. There were a few things that I notice that were missing. Remind you they charge me more to pack my table. They charge me a packing material fee for the marble table. So from what I can tell, it was just carelessness on the movers part. I have submitted a claim about 30 days ago and I was told that they have up to 120 days for them to make a decision. Um, the company clearly broke the table while moving it so why should I wait 120 days. When the movers moved the items out they took pictures of the items and the table.This company is very disorganized and unprofessional. Keep in mind City Moving Group was the original company I contracted with but they subcontracted One Way Van Lines. City Moving Group gave me one price and then after One Way Van Lines picked my items up they gave me another price.
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September 2022 by Nick N.
I wish I cold give negative stars this company is not one yo want to deal with they Lie and are deceptive my property was not only damaged but items are missing. Theyshould not be in business
