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May 2024 by RealDarin Loveland
Reasonable customer service. Don't like the out of pocket charges for simple fixes.
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August 2023 by Purses and more by Jamie
My mother came in to get a phone was told the plan would be more the 1st time ($60) and after that 40 a month. She goes in to pay her bill and they charged her $60. We go in today and tell them what’s going on and he says you need to call them or come in the store and let us know to change your plan which we shouldn’t have to change it. This was already the agreement to begin with so, I tell him ok I’m here now at the store, & ask d him to change it! instead of him doing his job, he tells me to call, I’m so sick of nobody wanting to do their jobs. I’m in your place of business telling you that I have an issue & You won’t take care of it because ???? it also states that they do not close until eight and when we went to go in it was locked with. I guess his wife and child in the store so we had to wait about three minutes until he came from the back to unlock it.. I think he was smoking bc the placed reeked when I walked in. That’s not what bothered me. It was him telling me to call them instead of him taking care of it right there.. metro customer service sucks. There is the one guy who is awesome. I believe he’s the manager. I think his name is Omar. I will go back when he’s working if nothing is done then simple just change services.
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March 2023 by Kristi & Wayne Balser
Omar has been one of the most helpful associates I've ever had the chance to meet in over 5 years with this service . He went over and beyond to help me when customer service wouldn't
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December 2022 by Dirt Bikes
Would be 5 star but got a defective phone.
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August 2022 by Debra Esposito
Very helpful this time..like the male assistant there...he seams to keep the girls in line.....an doing their job.....
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January 2022 by Debra Mcardle
Very helpful this time..like the male assistant there...he seams to keep the girls in line.....an doing their job.....
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July 2021 by jim mincher
Waited outside till guy finish eatting in his car..n didnt open up till 10:30
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May 2021 by Clifton Flora
Good experience with karina
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May 2021 by Lady Gee
Very helpful and fast
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March 2021 by Allie Annette Rutledge
Yoseph, this gentleman is awesome person keep Mr. Yoseph Here please he beyond helping me like no other person would ,I give a 100 percent
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February 2021 by justo garcialuna
Very nice person,,
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December 2020 by Brian Bolton
Have a good variety of phones
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November 2020 by Google User
They told me 600 bucks for a iPhone 6 ??? won't scam me
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July 2020 by bara mohmed
If I can give 0 star I will doI bought yesterday a new phone after few hours I tried to charge it but it was not rechargeable I went to the store. I have been told that they don't have a refund or replacement policy . U wast ur money with these guys .
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December 2019 by chrisitna clem
The lady at the store put a screen protector on my phone and it fell off 3 days later. When I called to tell them and see if they would put another one on, I was treated very poorly and told they don't do refunds. I told the person I didn't want a refund, just a replacement, because my screen protector should not come off after three days. They just told me it wasn't their problem and hung up on me. Do not go to this store the people are rude and clearly incompetent at their jobs.
