Giant Pharmacy is a store for groceries and medicine. The pharmacy itself receives mixed reviews. Many customers report positive experiences with the service, describing the pharmacy technicians as friendly, super helpful, fast, efficient, and awesome. Specific associates are noted as sweet and doing everything possible to help resolve problems, with one associate highlighted as the person to handle prescription issues. The pharmacy also provides flu, pneumonia, and COVID shots. Some customers are very loyal, stating they do not go anywhere else for their prescriptions. However, significant frustrations are reported. The store's scan-and-go system is described as very frustrating, often requiring a full cart rescan at the register, which is inconvenient for customers who spend a lot of money there. More critically, there have been repeated errors in filling prescriptions, including providing medication from a specific manufacturer that a patient cannot take, causing major inconvenience and potential risk. While some workers are sweet, more attention to detail is needed. Some customers have encountered rude staff, though these are often noted as fill-in workers. The pharmacy also strictly follows insurance and state laws regarding filling dates, which some customers misunderstand, but the pharmacy is correct in its adherence to these protocols. Overall, while many feel the team does its very best to take care of customers and work out problems, consistency and accuracy can be issues.
I called to check the availability of a medication. I spoke with Mary. She was very friendly and super helpful. It's nice to get good customer service these days.
February 2023
I had just picked my mother up from surgery and we stopped at Giant Pharmacy to get her prescriptions filled. I was very pleased with the service, the pharmacy technicians were friendly, fast, and efficient.
December 2022
I can call in an order and get texted the same day it's ready, every time. Everyone there is very nice and helpful.
