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November 2023 by candace parrish
I was at this cosmo prof weekly when Lori and Brandi ran the store. They were AMAZING at what they did…so helpful and accommodating when it came to retail and just overall customer service. Then they were let go for protecting themselves and the store from theft. The level of disappointment and disgust I have for how this company treated them is unspeakable. Now when I need to get product the store is barely open, the hours listed are very unreliable, and the customer service is just not the same. I am taking my business to salon centric going forward.
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October 2023 by magabern13
I will never shop a for this company again. They let go of the two best employees they ever had. Just for defending their store. Lori and Brandi always made you feel like family as soon as you walk in. This company’s values are screwed up. You should take care of your employees . I’m just glad that SalonCentric carries my color line now. I rather drive further out to get my stuff than to come to this company again. This place are not worth my money.
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October 2023 by Sean Emerson
I went to pick up some supplies from this store. Checked their hours online and said they were open. I went to the store, a sign on the door said they are open 10/21 from 8am-4pm. Well… it’s 10:06am and the door is locked lights out…. Don’t both driving here they probably won’t even be open.
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October 2023 by Jim C
This company fired two honest, hardworking employees for trying to stop someone from stealing THOUSANDS of dollars worth of merchandise. The two people that are enthusiastic about the products and always provide helpful advice and recommendations. We won’t be patronizing Cosmoprof anymore. Good luck keeping business. Dundalk is a small town and word of mouth spreads fast. Just saying.
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October 2023 by Elizabeth Dulaj
Lori & Brandi were fired over an incident with a shop lifter that ran off with $3,000 worth of Olaplex. Way to shoot yourself in the foot Cosmoprof. Lori was a dedicated employee and for 10 years. Brandi was a pleasure. Time to find a new store ?
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December 2022 by Alexis Phipps
I would love to say I love the store, but Kelly has the ultimate WORST customer service and not really sure why she is there, brings very bad energy into the store. She is very ignorant. While I was in their she made multiple comments ones that were racist, ones that were inconsiderate judgmental comments to myself and other customers. She had a "friend" linger around the store making her "too busy" to help any customers. I also was waiting in line for a while until she finally came up and asked me to let someone else who just walked in go. I honestly wanted to put my things back multiple times because of the uncomfortable hostile comments that she had made. I will definitely not come in anymore to do my business there. I will complain to every manager, HR, and business owner. Kelly needs to be let go.
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July 2022 by Sonia Eure
Large selection! Helpful service. Very clean!
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December 2020 by Melanie Marie
I love getting my shampoo and conditioner for cheap here
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December 2020 by Brenda Thompson
Helpful staff
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October 2019 by Julia Brown
Found what I was looking for.
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May 2019 by Metro Cox
Love it when there are sales !
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May 2019 by Michele H.
Like the girls that work here. Very helpful and knowledgeable. And friendly
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May 2019 by mitsi4mee07 .
Where you can get all your hair and nail needs. If you are licensed.
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April 2019 by Dennis Kistner
Ty girly at the desk on Merrit Blv MD. Very helpful ,😘💎
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March 2019 by rachel ricketts
I go to this location so often I feel like I have a low-key relationship with the employees lol they are helpful, and pleasant everytime I go in. They usually have what I'm looking for which I can't always say at supply stores. Highly recommend this location!