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October 2023 by Mildred Lampe
I would like to acknowledge the high level of professionalism, and outstanding customer service that I received today at Kay Jewelers in Forestville Mall. Ruth and Porsche assisted me with all my needs and they made me feel welcomed. Ruth was able to locate my purchases for cleaning and inspection. She also explained the warranty and told when I was due back for cleaning and inspection. In addition Ruth also caught an error in the system that had an unknown name Mariam under my a account. This name did not belong under my account. Both ladies assisted me more than the online Kay Jewelers experts who kept sending me in circles and didn’t really understand about the cleaning and inspection. Porsche assisted me with finding the perfect birthday present for myself that wasn’t going to hurt my budget. Porsche took her time showing me different diamond sets and calculating the price for both. Ruth gave her expert opinion as well, helping me make a decision. These ladies went above and beyond to help me. They are truly an asset to Kay Jewelers. Thank you ladies, I appreciate you both so much! I will be back for sure.
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October 2023 by Shbria White
Theresa is amazing !!! I came in looking to replace a set of diamond earrings that were lost, not only did she go above and beyond to help me find the exact pair she also was able to provide a scene of calm that was definitely needed after the obvious frustration of losing something expensive & sentimental. She was immediately welcoming & warm -professionalism & personable. She ensures you get the best bang for your buck. 10 outta 10 !!!
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October 2023 by Ty Briscoe
Ms. Ruth and Ms Teresa were beyond amazing. I was in and out within no time. I was Greeted with a smile and have a great conversation with the both of them. I would definitely recommend this location for service. Thanks again you too.
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October 2023 by Eddie Grant Jr.
Ms. Victoria provided outstanding customer service and was a total professional. You should value her, and promote her as soon as possible. It would be a great loss for Kay's to lose her as a valued employee.
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October 2023 by Gloria McRae
Beautiful experience in Kay’s Jewelry - got Sweety Christmas gift. They are on the ball…
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October 2023 by Angel Reynolds
Great customer service and very nice and helpful service
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July 2023 by Tyra
Good customer service, always friendly and helpful.
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May 2023 by PaTrice Williams
This is a great store with good customer service Mrs.Teresa and Victoria had no problem helping my hand I with the repair of my ring when other Kay's wouldn't help
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January 2022 by danielle washington
My partner and I came in to buy engagement rings and was very underwhelmed with the service. We told them multiple times that they spelled my partners name wrong on the account. We even wrote it down on a piece of paper and they still put it in the system wrong. We were prepared to pay for the rings in cash until they offered a Kay’s credit card and was told that they would email us some pictures and documents pertaining to the purchase. We never received those emails. We weren’t really pleased with the ring and wanted to go bigger but felt rushed so we bought and left. When we picked up the rings the lady tried to give us the rings ziploc bags after dropping them everywhere multiple times. About a week later we exchanged the rings at a Waldorf location and was beyond satisfied with the experience and sale. The sales lady there Marlyn had the best customer services, told us everything we needed to know about the warranty and cleaning services they offered which the first location did not. We got emails with a updates about the sizing of our rings and everything else we needed to know. We got bigger and better rings plus our bands from the Waldorf location. The forestville location lacks knowledge and customer service. Really ghetto.
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December 2021 by Donna Brent
Victoria was a great salesperson... pleasant and patient with a ?.
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September 2021 by Judy C Keagy
I trust Kay Jewelers with all my jewelry purchases. They make me feel like I'm the only customer. I have nothing but good things to say about the quality of their jewelry and their staff. Kay is my one stop jewelry shop.
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September 2021 by Randall Woodrick
Sales person was very helpful and patient with me my daughter, while looking at pocket watches
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August 2021 by Patricia Nelson-Robinson
Customer service is the ? ❤
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August 2021 by Pamela Ransom
Customer service the bomb
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April 2021 by Ryan Mack
Excellent service and comparable prices. I highly recommend this establishment whenever you need top quality jewelry
