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August 2024 by Alexis
Today I had decided to go to my local giant on Silverhill Road to shop, I wanted to grab a few things for my children for day care but before I could get pass the door the security guard in the front who greeted me loudly and rudely decided to rudely say oh I need to take your backpack! you can't be in here with your backpack, without going back and forth with the security guard, I decided to do a U-turn back out the door and said to myself I would just go to shoppers. The security guard then yield "don't get mad with me I'm just doing my job " and decided to laugh. I called corporate and spoke to a young lady (Kayla ) and she told me that , this is their new policy( at all locations) i explained to her, I understand that's your new policy which is no problem but being as though I was just at one of your other locations recently, Sunday ( with my backpack on ) and did not have this experience at that particular location ( which is 20 mins down the street) Made things a little odd when the security ( A lady ) guard decided to rudely ask me for my backpack . This is the first time I have experienced this type of customer service at this location which also made things weird as well. I understand that a lot of stuff is going on as far as theft at a lot of grocery stores and I also understand what type of area we live in but again the customer service has to be better and it has to start with a greeter at the door. ( security guard. ) Prince Georges county has in-effect a law where we are not allowed to have plastic bags, but we are allowed to walk into grocery stores with reusable bags or our own personal bags to put our own personal groceries in. if this is their ( policy) across all Giants as far as no bookbags in stores as a paying customer a sign needs to be up letting customers know before they come into your establishment to shop, if they are bringing a book bag to shop with , it would need to be left at customer service or it cannot be bought inside . Do not implement this policy just in this area Because you're afraid that your paying customers are still going to steal from your establishment ( worst experience)
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August 2024 by Shannon Greene
Horrible customer service. Rude workers. No one is knowledgeable abt products and services. Oh and don't place a bakery order because your going to argue before you can place anything. Only in DC and MD
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July 2024 by Rosemary McB
Horrified. I did not see the poor cat before parking and almost stepped on it when getting out of my vehicle today. I waited 15 minutes at the customer service desk for a manager but none were available. I showed this photo to the customer service representative and she was equally shocked and horrified. She vowed to get this taken care of. Given the condition of the corpse, the dead kitten has been in the parking lot for a while. This is horrifying and should shock the average person. I do not require personal attention. The corpse is in the public space in your parking lot. Get this taken care post haste!
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July 2024 by Gilda Weaver
Prices too high
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July 2024 by Rita Deville
Quite clean fast
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July 2024 by Judith Davis
It was very hot outside, and I took my 97-year-young Mom shopping at Giant Food. A very nice employee rushed over and handed us both a cold bottle of water! Priceless!
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July 2024 by Infinite1 Michael Clout
This store is terrible. The products is outdated 4 in particular yogart that expired two months ago can tuna that expired 3 weeks ago milk that expired week ago and last but not least the orange juice expired dec 23 smh and to get disrespected by employee on matter after seeing it is crazy. Then i go outside to see two different tow trucks towing people out of their space on different sides of the parking lot. If you a customer that don’t want no drama in no type of way in your life from a shopping experience don’t come here.
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July 2024 by Juanita Ramsey
People stay away from this Giant. They tow company will tow you randomly in this parjing lot which Giant hired to inconvenience their customers lives on delivery work. I got my car back for free but it inconvenience me and the same thing happen to my neighbor but she didnt gst gers back fres because she didnt make Giant look at camera like i did. This tge worst Giabt in the whole United States the one on Minnesota ave is better
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July 2024 by Angie Turcios
Most of the time I go to this store to get a couple of items there always seem to be big line to check out. Yesterday I went to grab a couple of things I had to wait more than half an hour there were only two cashiers open I couldn’t go to the self checkout line because it went all the way back.
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June 2024 by Anthony Babbitt, PhD, MS
It's worth it to sign up for the store card since you'll save a lot more. I was able to save over 20% yesterday as a new card holder! The total bill was over $100, so the savings can be significant!
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June 2024 by Etta Lucas
My favorite grocery store
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June 2024 by Lady T
Truly appreciate the workers costumer service skills and quick to assist
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May 2024 by Christopher Ugorji
This Giant food is always low/no product or out of date. Customer service is ridiculous, a joke, everyone has an attitude or sheltered. Security guard has a complex, so they don't know how to talk to people. (Ironically they are the greeters) Please do better it's WAS a food desert over here, however; the 4-5 other grocery stores that have now opened up. Will easily take from your profit with just better customer service.
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May 2024 by Leon Yarborough
My Aunt wanted Raisin Bread, so I bought 6 loaves!!!
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May 2024 by Tawanna Neal
Great place
