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October 2023 by R S.
Rude, they don't answer the phone, the entire staff shuts down mid day. No care or compassion or customer service. Each time a prescription needs to filled, I do it thru the app. The prescription remains unfilled and in process for days until I call and ask for it to be filled. It's just a very inefficient, slow and painful process to get a simple prescription for a loved one. Customer service is just not what it used to be :( Sad
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October 2023 by Eva
Just got our COVID and flu shots, and while the pharmacist was super overworked, she was really helpful and friendly. She was able to keep us calm and relaxed during our vaccinations.
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September 2023 by Michael Muccilli
Lol made a COVID-19 booster appointment, show up, no vaccine in stock. What a joke. 1) don't let appointments be made, 2) LET US KNOW WITH A NOTIFICATION THAT YOU DON'T HAVE IT.
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September 2023 by Aleksandra Grinman
This cvs location is the worst. I especially would like to point out the rude pharmacist whose name i believe is Theresa. This person has the worst attitude and shouldn’t be working in customer service. Every time anyone from my family comes in for prescriptions, there she is with her horrible attitude and rudeness.
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August 2023 by A Gallahan
Great staff at the Derwood pharmacy!
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August 2023 by Jorge P
Great Staff
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July 2023 by Randy A.
Your pharmacy is the most chaotic and messed up pharmacy I'm aware of. CVS has become the joke of other conglomerates like KMart and Wal-Mart. Stand proud CVS in Derwood, Md you're at the top of the losers category. Congratulations!!!!
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March 2023 by Katie H.
Most disgusting restrooms with blood, feces and urine . The most judgmental and rude employees. The kind that snap gum in your face.
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February 2023 by Susan H.
I have been running a fever for 3 days, aching all over and massive headache. Two at home Covid tests have been negative. I was thinking maybe it's the flu. I lookup testing near me and the CVS Derwood MD came up with available appointments. I scheduled an appointment within the next hour and a half. First issue, I'm bombarded with confirmation texts (6 in total). I read the first 3 which were just confirmations and didn't bother reading any others. I arrive at the store in my mask and walk back to the counter that says prescription pick up and appointments. I stand back away from the counter and wait for someone to come help. I listen to the 3 young ladies there talking about some event going on in their personal life and wait patiently. Then one of the techs turns around and says "are you here for a pickup" I told her no, I have an 11:15 testing appointment. She rolls her eyes and says "the testing is done at the drive thru" and turns her back on me. I turned around went out and got back in my car and pulled up in the drive thru. A couple minutes later the same girl comes to the window and says "what's the name on the prescription", I told her I was there for testing. She tells me you'll need you confirmation number and walks away. 5 minutes later she returns and asks for the confirmation number, I give it, she walks away without saying anything. A few minutes I see her at the window and I can hear something muffled on the other side of the glass but she's standing to the side, not looking towards me and the speaker isn't on. Then the prescription door opens, I see a paper bag in it and she's turning to walk away and I asked her "what am I supposed to do with this?" I see she's saying something, I can't hear her and then she fumbles for the speaker button and says really rudely "what did you say?". I had my fill at that point, I told I was just going to go somewhere else and drove away.I called the CVS when I got home and sked to speak to the manager. Jenifer, the store manager was very professional and apologetic that I had a bad experience there. She asked if it would be OK to transfer my call to the pharmacy manager Sonia, and I said yes. When the manager Sonia got on the phone I explained that I was just there for testing and wanted to make a complaint. She like the techs was very short with me but then tried to soften her tone. I told her that if someone is coming in there for testing it's more than likely they aren't feeling well and the last thing they need is an attitude. She then proceeded to tell me that she witnessed the exchange and didn't see it that way Then gives me her version of, I came into the store walked up to the counter and never said anything until they asked me... ummm, isn't that being polite? Should I have yelled "HELLO... I'M STANDING HERE" Then she said what she witnessed was one sided because all she could hear was her techs side then added "there are only 3 of us in the pharmacy today" What is that supposed to mean to me as a customer? In the end, she made it pretty clear that my complaint was not going past her.I'd like to think that this might have been a miscommunication, but I don't think so. The girl was downright rude and whether or not she knew how to operate the drive through speaker is really of no consequence. Sonia Almas the Pharmacy manager needs some additional management classes. She was equally culpable of being rude from the beginning by allowing me to stand there without asking if they could help me and it appears she needs to learn how to separate managing people from being one the best girlfriends. Overall this CVS, very nice store and nice manager. This CVS Pharmacy, if I could give it a -5 I would.
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September 2022 by Veronique G.
4:30 pm Friday 9/9. Pharmacy staff terrible. Picked up my partner's prescription and mine. We are on the exact same United Healthcare plan. We are both on the exact same drug at the exact same milligrams. Exact same insurance policy jointly. At pickup today, One prescription costs nothing, the other costs something. When I ask why everyone stares blankly. This is a United healthcare issue one staffer shouted out, There was five people behind the counter and no one would take the time to actually look at my health insurance online to see why there was a discrepancy. No one was helpful there. No one. I tried to explain at least three times both should cost the same. They all just looked at me like I was crazy. So now I have to pay more because people will not do their jobs --none of the five especially the male pharmacist. Coming from a family of pharmacists I actually know what I'm talking about. But no one bothered to check what I was trying to say at all. They talked down to me. Perhaps you should give your entire staff in the pharmacy some training on customer service. This is the third time when I go inside, people are either rude, uninformed about anything having to do with pharmacology or just uncaring and unhelpful. With all the terrible Yelp reviews, for months, why is nothing done?I will not be back. I can't imagine the people that get ripped off at the CVS pharmacy for their drug costs. Beware!Oh and move your prescriptions to the Safeway at King Farm. They are awesome.
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June 2022 by Raj N.
The pharmacist was nice but the assistant was totally rude and unprofessional. She should not be in customer service at all. This cvs is also disorganized and running out of things. There's never enough cashiers. Go to the one on Shady Grove instead.
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June 2022 by Nettie F.
The line here is absolutely absurd. Customer service is horrible. Save yourself a headache and transfer all your meds elsewhere. The pharmacy is closed during lunch hour.
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May 2022 by Molly G.
You will literally die waiting in this line. It's like purgatory.... The phone is even worse. They messed up so bad that my surgery was canceled. Because I didn't have my medicine that I needed. And I've been out of my medicine now for two days and they won't answer the phone to refill it. They are horrible liars incompetent creeps
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May 2022 by Gaby Riv
I've been here several times and have had to go back and forth because the people who work there have no idea how to do their jobs; I've been denied several times obtaining my prescription because it doesn't appear in their "system," which is frustrating, especially when calling my doctors and having them tell me that the prescription has already been sent and that it should appear. It's impossible for me to receive my prescription when it shouldn't be, and when confronted about the problem, they're disrespectful about it.
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March 2022 by Michi M.
The customer service in the pharmacy is the worse ever. They are rude disrespectful arrogant, unprofessional and just bad.
