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May 2024 by Michael “Mike” Sanio
Great local hardware, have most everything for your boat maintenance, friendly/helpful staff
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May 2024 by Robert Simi
As usual
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April 2024 by Paul Parker
One of the most dishonest group of individuals that I have encountered in retail business!!!My son rented a piece of equipment from the rental store and during the loading process of the item, significant damage was done to my sons car. My son was on the other side of the vehicle and did not see the damage however, there is no way that the associate that was on that side did not see the dents and scratches to the vehicle. When the store was contacted by my son, he was given a run around and song and dance that “there was no way to prove that the damage was incurred at the store and could have happened on the ride home”.I was there when the equipment arrived and I noticed the damage when he was pulling into the driveway BEFORE he got out of he car. I called the store to speak to the “manager” and was passed off to a lady who acted as if she were a manager until I started asking about damage to a vehicle. She quickly stated that she was a cashier and I asked for a manager. Another lady got on the phone and stated hat she could not do anything or talk to me about this issue any more. When I asked to speak to someone that could she said she was busy and other customers in the store needed her assistance. She was ignoring the questions and telling me she could no longer help. Frustrated I stated that I could not believe that they conducted business his easy and that they were going to get blasted on social media. As a retail/ rental business they are terrible at customer service and we’re shuffling the call around to get me off the phone. Eventually she simply hung up the phone. This is the type of service you get from the rental canter at Deale Md. I would give less stars but the app will not allow a zero star rating.
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March 2024 by Blake P.
First time renter at the local hardware store. A place I have bought equipment and tools for home projects for the past 3 years since I moved in. First and last. I rented a power snake hose for the day. The representative working insisted on giving me a hand to load this equipment into my car. In the process of assisting and shoving this very heavy piece of equipment into the car I get home to realize he had been scratching the machine up and down the panel directly behind the rear passenger door the entire time he was putting it in my car. scratched so deeply there are dents into my rear panel. I go to call and speak to someone about remediation and am told it is a Saturday, no one works there that can assist until maybe Monday or Tuesday... So I call back on Monday and get in touch with a store manager, whom I will leave anonymous out of respect for her simply doing what she is told to do. I am told plainly "there are signs that state we aren't responsible for damage done when loading your vehicle." A sign on a door, I did not see. A very important piece of information that was not called out to me by the representative who offered to help. Nor on any documentation I was given (which was none). Hundreds of dollars of damage to my vehicle by a representative who wasn't paying attention or didn't care enough to mention he was scraping a 130-pound machine against the side of my car. Roles reversed, I am paying full price to replace their machine had I damaged it in any way. There is no accountability within that store and no desire to mend a mistake their worker made. Do not utilize this rental facility. They do not care about you and as soon as they have your money nothing is their problem. I was told my information would be given to the owner, Ashlie H., with no guarantee I would ever hear back from her or the store to remedy this situation. They don't have a care in the world for their customer base. I spend thousands of dollars a year on home repair/upgrades, as do many locals in this area. There will not be another dollar spent at this store and I wish everyone the best of luck when utilizing this business. They do not care about you! **EDIT** Owner winded up calling me back and the inability to take any accountability is astonishing. An employee did hundreds of dollars of damages to a customer's car and every excuse in the book was thrown out. "we don't know if that damage was from the drive home" "we don't know if that damage was from you getting the machine out once you got home". Ashlie H.. the owner of this company, was incapable of admitting to any fault on her company's end and insisted because her company was doing me a "courtesy" of assisting with loading the equipment there is nothing to be done. Absolute clown show of a store, absolute disgrace of management and ownership running this business. It's shameful to see someone running a local business like this with such arrogance in the face of their customers. Without a care in the world.
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November 2023 by Janie O.
This place is well stocked soon as I walked in the door they asked if they could help me find what I was looking for. They have everything
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July 2023 by Darling Blue
Has more than everything you need as well as lovely, knowledgeable and helpful staff.
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July 2023 by Philip Gauthier
A great local store with very helpful staff.
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May 2023 by Nicole Meyers
Helpful employees and decent selection of items for a local shop. Has saved me many Home Depot trips.
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December 2022 by Guy Poulin
Great selection of stainless steel hard wear.
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September 2022 by Tom Tanner
Great all around hardware, home improvement, garden store. Open on Sundays too friendly and helpful staff.
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September 2022 by Eddie Adams
Fantastic service. Was assisted beginning to end on my request.
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September 2022 by Stephen Fennell
Great selection and nice staff!
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June 2022 by J Ridgeway
Buyer beware- prices marked are not always what you pay. Clerks have been told but nothing seems to change. Mostly on small hardware items.
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June 2022 by Christopher Pahl
This place has everything. If they don't have it you don't want it.
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April 2022 by Amy Turpin
The very best thing about this great little hardware store is their employee, Kristine! Kristine, a stand-out employee, is knowledgeable about so many things and always willing to spend time assisting customers. Kristine has helped me with all things related to an enormous, whole-house, interior paint job. Recently, she spent a great deal of time helping me determine the best product to use for a mosaic project. I vote this enthusiastic, knowledgeable and pleasant employee MVP! If you have not had the opportunity to visit this great little local store, it’s worth the trip.
