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February 2024 by Wanda Grier
I received excellent service there purchasing a new car battery. The sales clerk assisted me with my purchase and installed it in my vehicle.
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December 2023 by David Huff
Advance Auto Parts refuses to honor the warranty on a “platinum” battery that I purchased from them less than a year ago!I purchased their most expensive platinum battery in December 2022 and now less than a year later it won’t start if we leave the rear hatch open for five minutes. My wife has had to get someone to jump start our van twice in the last few days. I’ve been to the mechanic twice. They tried to charge the battery for hours and it won’t hold a charge. They checked everything out and said it’s definitely a bad cell in the battery.I showed Advance Auto the photos from the mechanic’s battery test that clearly says “Replace Battery”, but they refuse to honor the warranty. They disregard the mechanic (who was probably working on cars before they were born) and the evidence from the mechanics battery test and claim it must be some other problem with our van.
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October 2023 by Minuet Ahn
The staff here goes above and beyond. I needed a new battery for my VW and called around to several auto parts stores in the area, and this store was the only one that was willing to install and recode it. Nash was incredibly friendly, knowledgeable, and helpful. Best car parts store in the area.
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May 2023 by Orlando S.
Friendly, courteous staff, we mostly come here to drop off UPS packages as the UPS store in Damascus closed suddenly. This location is conveniently located, there's usually plenty of parking available too. Please, keep up the good work at this location!
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March 2023 by Chip Bianco
The staff here are extremely courteous, competent, and helpful! And if you don't know everything, they don't judge! ;)
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June 2022 by Robert Williams
Great Customer Service. Clear and including pictures diagnosis report. Repair options provided including priority so as to enable customer make an informed decision.
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December 2021 by JARED LAKIN
Great auto store location in downtown Damascus. Usually has what we need or can order, and I know other customers are grateful for the free tool rental. Also a plus, the acceptance of recycled oil.
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November 2021 by David Topper
Guys were personable and professional. He tested and replaced my battery on the spot. Its great to have this service.
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September 2021 by Charles Watkins
They installed a new battery quick, easy, and free.
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May 2021 by Vinh Nguyen
Zack, Nash, and another young fellow did an above beyond job on installing a new battery for my 911. Professional guys who loved what they do! Highly recommend and will be back.
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March 2021 by A myth A legend
Great auto store location in downtown Damascus. Usually has what we need or can order, and I know other customers are grateful for the free tool rental. Also a plus, the acceptance of recycled oil.
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August 2020 by Matthew Eck
My local store.
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July 2020 by Jimmy B.
Full of unprofessional and incompetent starting at the manager Nate. These losers would rather sit around and come up with excuses rather than doing their job. One worker found it necessary to tell me his other worker was taking his morning s*** in the bathroom and service may be awhile because of it. Once Nate finished his s**** he told me the other employee will leave shortly and he couldn't change my battery till 12 ( meanwhile it's 8:40, got there at 8:20 am). It took me literally yelling at him for him to finally get up and agree to install it. He was all disgruntled that he had to get off his a** and do some work. Lazy and totally unprofessional. The rest of our interaction was very "testy" and contentious. Got my battery purchased and installed and will never be back. Luckily auto zone is being built in town. Do not patronize if you can help it.
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July 2020 by Neliza M.
They get 1 start because some of the workers are courteous...First off they never have much in stock and the lines take way too long considering there's like 3 people in line . I have called to place an order and they gave me a pick up time and when the time came they had never heard of my order .Every single time I come here I have to set time apart because it is never a quick in and out. They currently are doing the bare minimum with covid-19 practices and do not enforce social distancing or mask usage. Customer mask usage is also not enforced.
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June 2020 by Thomas Dossey-McKinnon
The employee was very helpful.
