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“Pam at the Fort Smallwood was extremely helpful. She responded to my calls promptly and got my recurring rental fee payment set up quickly and efficiently. I will recommend this location to anyone looking for clean, secure, well maintained storage.”
“Love this place the only thing wrong is how this wonderful lady named Ms. Gloria needs a raise and needs to be promoted in her position at leastthats from my experience all ways 5 stars”
“Donna helped me find the right space needed at such a great price. Had a wonderful experience and everything was explained in great detail so I had no further questions!”
“Lucia of Extra Space storage Odenton, MD is such a nice person. The storage unit was clean, easy access and secure. Customer service is professional. Thank you ??”
“Yvette and her staff are great to work with, knowledgeable, helpful and friendly. Facility is always clean and well kept. These are among the reasons we’ve leased storage for going on three years. Highly recommended!”
“This is a big company that listens to us little people. They addressed my specifics and made a good accommodation for me. It's worth talking with them if there's a problem.”
“The manager and worker were very patient and helpful in our rental and move in process. Their knowledge and experience shone through in the advice they were able to offer as it realtes to choices we could male. They definitely know their stuff and I would definitely rent with them again. Wait a minute, I actually did.? This is my second rental at the same location!”
“I called today and spoke with Gregory about rental space. He was very pleasant and very helpful. I went there in person and met Lauretta and she was great. She showed me and my mom different storage spaces until I found the perfect one. Gregory and Lauretta had outstanding customer service. I told him about his reviews and had to come see for myself and I'm glad I did. Thank you Gregory and Lauretta.”
“Steven provided exceptional service and truly went above and beyond for us. He offered a fantastic deal, and the storage facility, including our unit, is spotless and well-maintained. Steven’s friendly demeanor and thorough explanations made the entire process smooth and stress-free. If you're in need of storage, this is absolutely the place to go! Thank you!”
“Kamilah has been so kind and accommodating! It has made SUCH a difference during an otherwise stressful experience moving across the country. Someone should give her a raise.”
“It was so easy to rent a new unit over the phone and then end service when I needed. Staff was always helpful and the facility was super clean. I’d use them again.”
“Have had a good experience with this storage facility. The facility is clean, accessible and safe. Definitely worth the money to keep your belongings safe and out of harsh climate conditions. Manager is also very friendly and helpful.”
“Chris is a big help and a great representative for Extra Space. As a business owner myself, I appreciate good customer service. I recently had a stroke and Chris has gone above and beyond in my opinion.”
“RIAN the assistant store manager is the absolute best empolyee here at Extra Space storage on morvaia road. he was able to work with me on several occasions , making my experience here at extra space storage stress free and one of the best experiences ive evwr had using storage companys. Please ask for Rian next time you consider Extra space storage you will not be dissapointed!! 5 stars !!”
“I had an outstanding experience learning about my options at ExtraSpace Storage thru a call with Tira! She was knowledgeable, patient, and incredibly pleasant to work with. Her service alone will likely be why I choose this location over others.
Amazing work, Tira!”
“Doreen and Christina were wonderful! They took care of my mother's storage needs and was a very quick and easy process. Will definitely recommend them again.”
“Ryan at the Elkridge, MD office on 6300 Washington Blvd. was the Epitome of EXCELLENT Customer Service! He represented Extra Space Storage WELL! . . . It's Management like Ryan that makes renting a Self-Storage unit a JOY! He Understood my need and located another property that was actually closer to where we live, but had a better Market rate for the Same Size Unit! . . . Ryan SHOWED Care and Concern for the Everyday Customer! His facility was Spotless, Smelt Good and was In Order. It has been a Wonderful Experience ? . . . We Wish Him and His Family ALL the Best and GREAT SUCCESS in This Business! He has what a lot of people are Lacking in Business . . . He GENUINELY CARES! . . . The Pleasure was ALL Mine!
THANK-YOU and GOD-SPEED ✝️??
Mr. Lewis
Laurel, Maryland”
“Chris works at the front desk and is awesome! I actually upgraded to a bigger unit. Not only because I have too many things but because Morningstar has great customer service.”
“My first experience using a storage unit and the entire experience with Extra Space Storage was quick and so easy to set up.Special shout out to Shirlene G. who made a long exhausting moving day so much more manageable. Shirlene was attentive to our last minute needs (shortly before closing) for an additional storage unit and found the perfect size to accommodate our budget. Throughout the entire process she has been extremely helpful and cheerful. Thank you for the excellent customer service!”
“I nice quiet in a place people really wouldn't think of securing smooth easy going places to put anything of storage in place a great low-key in and out location and the staff definitely makes sure everything is on point with all that is needed to be.”
“My daughters and I have used First Class Moving for our personal move and we have recommended to others. They are first class all the way! The Guys they employ are respectful of my home and each item that is delivered. They're 100% in my book!”
“Ariana was very helpful even though the facility didn’t have what I was looking for she checked her other locations and even showed me how to get there when she asked for a review on her service I could not hesitate because she was that good”
“I’ve rented from these guys before and decided to rent from them again due to their excellent customer service. I fully recommend them and will use them again.”
“I recently helped a friend who was having a tough time financially and her storage unit was up for sale. I contacted Ms. Tyrielle and she was amazing. She was understanding and took the extra time to explain what I could do to make the account up to date. She even made an appointment with me so that we ensured the account was made correct. She is an asset to this company and she be recognized for her fantastic work ethic. If I could give her 10 stars I would. Thank you again Ms. Tyrielle.”
“Peace
I have used them 3 times. I've always had a good experience. The previous company I used had a bad smell throughout the building. However extra space was clean and I never experienced odors . Im happy with the service I received. The staff is professional and helpful. I like being able to reach someone directly in the office as well .”
“Mr. Chiah Evans @ the Druid Park Dr. location in Baltimore was wonderful. He is very professional, pleasant and very knowledgeable about his job. At the end of August 2024, I was cleaning out my dad's unit, along with the other renters cleaning out theirs. It was very chaotic but Mr. Evans maintained his professionalism while helping me out with any questions or concerns I may have had as if we were the only one's there. Mr. Evans continued to provide the next customer with the same service he'd given to me. The staff also does their best to keep this facility clean.”
“Brittany goes above and beyond to help figure out the best scenario for your storage needs !! Very caring and wanting to do the right thing by her customers. Always willing to work out any issues. Thanks again for your help!”
“Just got a storage unit for the first time ever! I was very impressed with customer service. Taylor answered any and all questions I had patiently and let me know anything that I needed to know. She made this a very easy process for me. The facility is also very clean and well maintained.”
“Ericka was amazing she made getting a new unit so easy. She also explained everything so well i will be letting my family and friends know to come here to get a storage unit”
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“Anna-Lynn was fantastic! A wonderful customer experience, she provided the best service ? ❤️. This is our first storage experience and it's been exceptional.”