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October 2024 by Debra White
I'm new to using propane, I had a lot of questions. Doug was patient with me, answered all of my questions he was very detailed and advised me on everything I should be concerned with. Economy Propane prices are very reasonable and the customer service is outstanding. Thanks again to Doug. If you're in need of Propane and looking for a great company Economy Propane is one to call...
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October 2024 by Ronella Williams
Bobby is a highly recommend propane dealer in the DMV area. Economy Propane provides great customer service and fast delivery. I will recommend this company to anyone looking for high quality service and kind employees. It has really been a pleasure working with Bobby and his team. Bobby is also available after work hours to help with any questions or concerns. There was never a time I called and he did not respond. Thank you!
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September 2024 by Peter Huang
Their service manager is rude . Over priced.
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May 2024 by Anna Wright
Very friendly and when I call they are quick to service my yank
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April 2024 by Andrew Francis
Great business, excellent customer service, dependable delivery schedules. This place under promises and over delivers. Great ownership and employees!
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March 2024 by KeSean McNeely
Been dealing with this company for three years now great customer service. Bobby is always there when we need his assistance. Prices are fair and willing to work with you .
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March 2024 by reedspaint
After a 13 year relationship with this co. they wanted to,(just out of the blue,) start sending me a tank rental fee of 150.00 per year per tank. I never had that happen. Then when questioned he sent me our old contract that expired 10 years ago to show he can charge rent and the word rent isn't anywhere on the contract. What? do you think I'm stupid dude!?Just another fast-talking hustler that thinks he can send an invoice and thinks the customer will pay it to keep propane. There's too many honest propane cos. out there than to deal with you. BYE!
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March 2024 by carley nieves
If I could give less than 1 star, I would.I just bought my first house with a propane tank back in June 2023. The previous homeowner was kind enough to leave me a list of businesses that he used to care for the house. I called Economy Propane and explained I was the new homeowner and wanted to keep the house on auto fill. My first fill was January 2024, no complaints. End of February 2024, I couldn't figure out why my house was so cold. My thermostat had an error code, I called Scardina and they sent a tec out that day. I was charged $370.00 for them to tell me my tank was completely empty. I was so confused because not only did I just have it filled, I am on auto fill. When I called Economy Propane, Bobby was extremely nice to me and had someone come out to fill my tank that day but only 250gal. to see if I was having a leak or if I just went through propane quickly (as we did just enter the cold months). He advised me that someone would be out the following Monday to reassess the issue. I called that following Monday to see if someone came out (as I was not home) to get the results so I knew the next steps to take. Doug (the owner) was EXTREMELY disrespectful and thought I was calling for "extra" testing. I tried to explain to him so many times that I did not want "extra" testing, I was just calling for the results but he kept cutting me off telling me I just wanted "free labor"... After going around and around I finally was told that the test result was done the same day they came out to fill my tank. However, If Doug simply told me that, I would have just scheduled to have someone come out to fill my tanks the rest of the way... Doug was more interested in arguing over thinking I wanted "free labor".The lack of respect AND communication has resulted in me seeking services from another business.
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February 2024 by Roland Williams
Great service. They have gone way beyond what I expected to help when needed.
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February 2024 by Rob Leslie
I cannot be more impressed by this company. They did their due diligence to make sure the tank setup was appropriate (with no charge to me). Came out a total of 3 times between inspections, filling, and testing (the testing being done on a Saturday to accommodate my schedule!). Great people and fantastic value
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November 2023 by Tish Parham
I want to share my experiences with Economy Propane. I am extremely happy with the service(s) I receive everytime I call for a fill up.I have been with Economy Propane for approximately three (3) years and quite satisfied. Bob and Doug make sure any questions I have are always answered. Would I recommend Economy Propane? Yes, I would.
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February 2023 by LaChaune Brown
I want to thank Bobby for his outstanding customer service. I had to call them at the last minute on a weekend for service and they came delivered and I'm so grateful. Bobby was very accommodating to our need. I would highly recommend Economy Propane!
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February 2023 by Bob Penaloza
Outstanding customer service. If there ever is any type of challenge, these folks work hard to assure 100% customer satisfaction. I highly recommend this business!
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February 2023 by Craig
Been with them for 6 years with my business. They always get paid they have always been given respect when they call (my personal number btw) we have full on conversations not just about propane. Bobby is a good guy for sure, I enjoy our talks and his service. Today though when I called for gas the manager told me I’d have to pay 100$ for empty tank fee and $200 for emergency fee even though I never said it was an emergency. I have extra heaters my guy, you never asked. Plus it’s 57* slow your roll. But ok fine, never heard of that before and that’s just what I said. He exploded!!!!!!! Not Bobby, the dude above him. Why you calling my employee a liar! He called you didn’t answer! Insurance charges us for empty tanks rawr!!!! Ok calm down dude I said I never heard of it. Not to mention iPhones save voice mail so I would have seen it but I didn’t mention that. I bring 7/11 empty propane tanks all the time (should have said that it would have been hilarious). Anyway, dude must not have had his fix of whatever this morning cause he was on some other stuff.
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January 2023 by Dianna Nelson
Always bends over backwards to accommodate. Ionly wish they offered online payments.
