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March 2024 by Gregory Koontz
Quick and timely repairs
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August 2023 by Summer Murray
Great service and super friendly. Highly recommend using them for your window replacement.
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August 2023 by Katie Hendrix
Had a morning time slot and the technician arrived at the beginning of the 4 hour window, was very friendly and kind, and got the work done quickly and payment was very convenient (online). My technician went above and beyond to make sure my windshield and wipers looked great. Price was to be expected but for the service, I would go here over anywhere else in the area.
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June 2023 by Michael P.
Very Happy with our service. Had to get our windshield replaced because of a rock related crack. The team was helpful, knowledgeable, and really friendly. They set good expectations about the possibility of challenges calibrating our Subaru eyesight (had no problems) and they worked quickly. They were even able to salvage our permit that was stuck to the old windshield. Very pleased with the service, would recommend them and use them again.
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May 2023 by Frank James
TERRIBLE CUSTOMER SERVICE. Chip in my 2018 Mitsubishi windshield. They came to my house. Appt 12-5. Oh, we forgot the windshield liner,1/2 day lost. 2nd appt 8-12 put windshield in. Another 1/2 day lost. Intermitant wipers no longer work. They worked before the new windshield was put in. Called them to report problem. You can drive 45 minutes to their shop to get it fixed or lose another 1/2 day of work, another 12-5. Cannot schedule a specific time for appt, because their time is valuable. To top it off, they may have to order parts for it, so it may not be fixed. So, $250 for windshield + lost time. Currently waiting for them to come and fix their problem.I suggest NO ONE ever use SAFELITE.
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March 2023 by Sabrina F
Couldn't get to talk on the phone with a human being. Kept being redirected to the website when I wanted to speak to a human.
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March 2023 by Bill S.
Very pleased. I had a chip in my windshield that quickly turned into a 16 inch crack within two days. I had made an appointment on-line, on a Sunday afternoon, for Monday at 9:30am. I dropped the vehicle off, and was called 90 mins later that it was finished. That included recalibrating for all of the sensors that my 2022 Subaru had. Shop was located in the Narrows, at Cumberland, MD. As that was where I was that weekend. This is my 3rd time dealing with Safelite. They serviced me well all three times.
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January 2023 by Chris B
The management and employees are nice. They did a good job. One thing I don’t like is Safelite’s automated call center. You can’t get a real person unless you know the store location number.
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November 2022 by Cindy Martin
Safelite got me an appointment the same day my windshield was hit by a rock. They were through and efficient.We barely waited 30 minutes and my car was done.I Highly recommend using Safelite auto, I definitely won't be taking my car anywhere else to get a window replacement. Their staff is absolutely amazing!
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October 2022 by John Myers
The technician was very nice and did an excellent job putting in my windshield.
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June 2022 by Jennifer Shifflett
Awesome service. Very polite also. Only an hour wait too. Very professional
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June 2022 by Taylar H.
Everything went smooth but the installer seemed to have something better to do during this time. During the end he told me it was ready than asked if I wanted my inspections stickers placed on "they expire soon do you even want them on your new windshield" ... inspections are required in Pennsylvania. He than had tape on the top and told us to remove it after an hour and than proceeded to just rip it off and say actually it should be fine. Once we got in the car he left all his scraps all over the front seats and a tool.
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May 2022 by Aaron Engleka
Drove 40 min to replace a windshield. They broke it when they opened it. Had to come a week later and was told I can have a free pair of wipers. I get free wipers regardless of your faults.
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March 2022 by Jim Mcmahon
Very professional. And that did a great job. Would recommend them to anyone needing glass replacement.✌?
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December 2021 by Wayne Fields
A wonderful experience from start to finish. Literally from the phone call, the greeting upon arrival, refreshments, timely repair, and great customer service. Excellent establishmentService: Auto power window repair
