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July 2024 by Lucy M
The person you have to contact to setup a pickup, Janice Smith, is apparently not able to keep up with the appointments she makes. We scheduled a pickup for Thursday and when no one showed up, we called and she claimed the pick up was scheduled for Saturday; then admitted that it was her mistake and she'd have them come...no one came...more phone calls to Janice in which she rudely said 'you're getting this stuff picked up for free', like that excuses the fact that she screwed up; and by the way Janice, these donations were free also, and you're company is the one who will be profiting from these donations. She was rude and uncaring about the situation that she caused. Finally the men came late that afternoon, right before quitting time for them, now those men were the kindest, sweetest people, they deserve five stars as they were excellent; but that Janice needs to learn how to keep track of her appointments and some customer service skills. It shouldn't take numerous phone calls to get her to correct her mistake. Again, the pickup guys were awesome. Janice sucked, plain and simple and because of her, I will no longer be donating to Goodwill or shopping in their stores.
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September 2023 by Justin Clary
Why are there photos of products on this listing when this isn't a store? I drove here for no reason.
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June 2022 by Timothy Day
This place is great for helping people get resources to get life together
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May 2022 by Fon Fomukong
Great help, very friendly people.
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March 2022 by Meggan Mckenzie
I was blown away i stayed untill after they closed , the manager is such a good guy and amazing customer service, i will definitely be going there again i got a pair of nije shoes for $5 and they were in better shape then the ones i got from ameilias closet and they were $45 i give it a solid 5 stars ,my name is Randy Rinker and i love this new store its better then any other goodwill ive been in, and great prices .
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March 2022 by Mickey Martin
It was very nice. Jessica was a great help to me and very knowledgeable.
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September 2019 by Penny H.
I also got bad experience with the employee Faye one Thursday afternoon over the summer. The employee Faye would not take the framed picture down for me to see. Yet she Googled with the names from the picture. Wow, it's famous. She then tried to convince me that if it worths money, Goodwill will not put the picture here. It was priced at $15, a VERY FINE PICTURE, probably a print. So I went inside shopping a little while. Then I saw my husband walk in so I was thinking of asking his opinion. Unfortunately, just a few minutes, Faye said, "IT'S SOLD." ALSO ANOTHER ISSUE, SHE WOULD NOT GIVE THE KEY OF THE BATHROOM to me right away, like many other places do. I had to wait till she rang up everything with the customer. The second time I went to Cumberland, Goodwill. "NO PUBLIC BATHROOM." sing was put up. FOR YEARS, this location always OPEN the bathroom for the customers. DON'T KNOW WHY THEY CLOSE IT. OTHER THAN THESE TWO ISSUES, I LIKE SHOPPING IT. NOW, I AM HASITATED TO SEE HER THERE ! ! WISH THE MANAGER WILL SEE THIS, AND DO SOMETHING ABOUT IT !
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September 2019 by Tamara B.
Why do you post signs with prices if your employees always charge more? Today I found a women's winter fur coat at front rack. Sign stated the price unless otherwise marked. I think it was 14.99, leather coats we're 20. My coat had a sticker but no price marked on the tag. When I went to pay for it the employees said she had to take it to the back of the store and have it repriced. Why?? I found it on the rack with a tag. If they can't price items then why have them work there? Don't wait until I'm at the register to tell me that everything I spent my time shopping for is too nice and now because it's nicer than anything else I have to pay more money for it. I am not talking about an item with no sticker it HAS a sticker that THEY put on it. The sticker was not pulled off. This is twice this week. The first time they blamed it on the new girl and said she didn't know how to put stuff out and still charged me more. I told them NO take it back. I'm not buying it. This is lazy employees. They spend more time fighting in the store amongst themselves and with customers rather than doing their job. I only gave this store a one star because the system wouldn't let me put 0.
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September 2019 by Erin Grise
Goodwill is such a great store but this goodwill is not the same. The employees take everything good that comes through the store. I have heard the manager say to another employee “ I took all the Victoria secret clothes because I want them for my yard sale†that is not what good will is about and it's sad that goodwill corporations lets this one get away with this.
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July 2019 by kashmirs toy's
Very Rude and Unprofessional.
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December 2018 by jonta nash
Very Rude and Unprofessional.
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July 2018 by HIPPIECHICKSMOMMA
DON'T SUPPORT OVER CHARGE TO EXPENSIVE FOR OLD CLOTHS
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July 2018 by Amanda Jones
Low priced used items
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June 2018 by Betty Parker
No great finds for me.
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April 2018 by Roselee Martinez
DON'T SUPPORT OVER CHARGE TO EXPENSIVE FOR OLD CLOTHS
