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October 2023 by Ashley Mckenzie
We have banked at this credit union for years and while it’s usually a positive experience, that is outweighed by the negative. We continuously have difficulty withdrawing cash because it’s not available at the bank. How does a bank not have cash on hand? We’ve had to go to as many as four separate institutions to make a withdrawal and most recently we were told we’d have to wait a week because they had to “order money.” This is totally unacceptable. First Peoples would rather inconvenience their own members instead of “paying higher insurance premiums on larger amounts of money kept in the vault.”
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June 2021 by Tiras Jordan
Most courteous, professional, patient and resourceful Bank I’ve ever had the pleasure of dealing with!
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February 2021 by Shannon Gibbs
What is with the constant changing hours of operation with this place. I get them cutting hours back but you keep changing them and we never know if your open or closed .I think its time to find a new bank. Something as simple as an email to your members to make them aware would be a great idea.
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February 2021 by shelly leggett
Absolutely HORRIBLE. They do not care about their members at all!! Extremely unethical and poor customer service. I highly recommend wepco.
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June 2020 by Terry Ploegstra
Don't do it. You'll immediately start getting scam junk mail offers from auto insurance and other low life companies with First People's on the return address. These people are scum.
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March 2020 by gblankley64
Refused to honor posted certificate of deposit rate in local newspaper. No integrity and no customer service.
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December 2019 by Sherry Heavner
Worst customer experience. I do not recommend using this bank.
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July 2019 by steven burns
Ignorant in Cumberland when I asked for help to reset my online password.
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December 2018 by Christopher Harris
Nothing but positive experiences with First Peoples since we became members. Good access to locations and ATMs and fast servicing on loan applications.
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November 2018 by Chriss L
If I could give zero stars I would. How in the world did this company get such high rankings from Forbes? Not happy with this credit union at all. Unfortunately I was forced to become a member but not by my choice.
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June 2016 by Jimmy Morris
Everytime I go in there they are always really nice and friendly!
