Electronics in Cumberland, MD

“Their staff was wonderful especially Joe, he was great at answering all my questions and he was as good looking as he was respectful. Thanks to all the staff at the Cumberland Md store.”

“I went through my home warranty, 2-10 to get my ice maker fixed in my fridge. When the warranty company let me know BGH was going to provide the service, I was really bracing for the worst given the other reviews. They first contacted me on 12/21/21, saying that they would normally be in touch with me the following week to set up the evaluation appointment. However, because it was going to be the holiday week, It was probably going to be two weeks, which was totally fair.I didn't hear back from them after the holidays were over, so I called BGH back on 1/12/22 and they were pleasant enough. They said they would get in touch with Bruce, the technician who was going to work on my ice maker, and that he would reach out to me by the end of the day.I get a call from Bruce later that afternoon asking if it was a good time to come over within the hour to take a look at the machine, and I said it was fine. He was very pleasant when he came over and told me that the ice machine would need to be completely replaced, and that he thinks they have the part in the warehouse, and would follow up with me the next week to make the appointment to install it.A few days go by and on 1/19, I didn't hear back from him, so I requested a status update through the warranty company. The warranty company calls within a few hours saying that the part was on back order and I should hear back from them by the end of the month or early next month.On 1/23, I actually get a call from Bruce saying that he has the part and if he could come over around 6 to install the ice mach/ne. I told him that was fine. He came over, and was again pleasant enough. He installed the machine and that was that!I guess my only critique is that at a drop of a hat, they ask if you are available within the hour for them to come over. This was not an issue with me because I am a stay at home mom. I probably did have the option to schedule within a couple of days, but I didn't find the need to do that.Overall, my experience was good, despite the amount of time it took, which a part of that was because I called right before the holidays.”

“Cashier, customer service, smiling & pleasant customer greeter, Jasmine, is the greatest asset of this 7-11 location! Even after unpleasant & unkind customers, she has always been respectful & kind to me. She goes the extra step to meet customer needs/demands. Customer service has gotten even more dry & miserable since the pandemic (I know, I wait on customers all day at my job), so if I was management at 7-11, I'd be promoting & keeping good staff, like Jasmine, on my team...That girl rocks the customer service scene at this 7-11. Thanks chic! :)”