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February 2024 by Chloe Swatko
I would recommend them to everyone! Prompt friendly service and the problem was fixed during the first visit. I had a competitor at my house for 3 visits and they never figured it out. Kent came out from Integrity; solved the problem quickly and the service charge was much less than the company who never fixed it. I waited a few weeks before I wrote this review to ensure the system was fixed and I am happy to say our water is perfect again. He didn't try to sell me anything; the other company told me on their 3rd visit I should probably just upgrade the system. Kent was honest and said while it does have age it is still currently working. I will save up over the next year and replace the system with Integrity Water.
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February 2024 by Joyce DeFilippo
Thank you Jake for fixing the iron problem in my home. After analyzing what might have been the problem you immediately came out the next day early morning and had the problen fixed within a few hours. I would highly recommend you and your company and already have.
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December 2023 by Scott M.
They are great. Prompt, responsive and knowledgeable. Jake maintains our well system and helped recommend a reverse osmosis solution and we are drinking the finest water I ever tasted. Reasonably priced and high quality work. New Crownsville residents dream
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October 2023 by Shirley Pierpont
The people from Integrity are ALWAYS frie day and professional! The work is on point and complete.
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October 2023 by P&M Williams
Referred to Integrity during Covid when our long time contractor shut down. Our experience has been very positive. Not going back.
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September 2023 by gkenneyjr
This the best company for water treatment products, services, and supplies. Very friendly, family-owned business, and high quality products and services. Kent K. and Jake H. are fantastic and did a great job on our new home.
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August 2023 by Logan G.
They've been very helpful with maintaining my water softener system that they installed with the previous owner. Showed me step by step how my system worked and installed a nice reverse Osmosis system in my kitchen and even talked me out of spending more money on a whole house system.
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March 2023 by Alex Straitz
Highly Recommend! Recently moved into a new home and knew our treatment system was very outdated. Kent came to our home to inspect and give us our options. We updated our system and Jake did a phenomenal job! He was so kind and very knowledgeable. He even took the time to come back out a couple weeks later to go over upkeep with my husband who couldn’t be there the day install. We have even used them in the past to help our family members find their pool needs during the summer. I can’t say enough great things about this business. Thank you Integrity Water Solutions! You are much appreciated!
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March 2023 by Arlenne Ayala
If I could give a zero I would my only problem is with the owner how is it possible that there was two including me and my daughter she said “the store is closed” in a aggressive way not even with any manners but there was a man In front of me and she didn’t say anything to him and was nice to him he bought all his necessities I have been a client for some years now and she didn’t even want to sell us the products she said “ I need to exact cash with cents I already put away all the money the store is closed” but where was that attitude form with the other guy who was before me unbelievable so from now on I will stop buying from here and in fact I already found a new store where I can buy my necessities for my home !
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March 2022 by John Filippelli
With my water smelling like rotten eggs and metal..After two $ 1,500 estimates, Kent from Integrity came over and told me that I just needed a pump tube and some chemicals . My water smells great for under $ 200 !!I know who to deal with in the future!!
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March 2022 by Valerie Foster
Is this company still in business?? If so, they shouldn't be. They don't return phone calls or answer emails. They installed my softener system and I called them in December because the timer on my system was not working properly. I was told by the owner that the unit was recalled but was currently back-ordered. It's been 3 months, I haven't heard back from them so I've been trying to contact them for the past 2 weeks via phone, email and their website. Radio silence. I think they have caller ID and avoid my calls. It's easy to avoid emails and web inquiries. Absolutely horrible customer service. Definitely would NOT recommend. I guess their mission statement is "take the money and run."
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March 2021 by Val F.
I give them 1 star only because I can't give them 0. Absolutely horrible customer service. They don't return phone calls or answer emails. They installed my softener system and I called them in December because the timer on my system was not working properly. I was told by the owner that the unit was recalled but was currently back-ordered. It's been 3 months, I haven't heard back from them so I've been trying to contact them for the past 2 weeks via phone, email, and their website. Radio silence. I think they have caller ID and avoid my calls. It's easy to avoid emails and web inquiries. Definitely would NOT recommend this company. I guess their mission statement is "take the money and run." Thanks, Alison K, Owner.
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March 2021 by James Wills
Several years ago, we chose Integrity to install our well water treatment system. The installation was on time and invoiced as quoted. The value of a good treatment system provider really comes into play as you need supplies and support, as all systems eventually will. This is where Integrity excels . They retain 'on line' records of your system, proper chemicals required, mixing instructions, etc. If you are a Senior, you can rely on them to deliver and install needed chemicals. These guys have Integrity.
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August 2020 by D M.
BUYER BEWARE: This company is decidedly anti-integrity in their business dealings. On 8/22/2020, I stopped in to inquire about replacing the resin tank for my water softener. I have a standard tank, 10x36 inches, and it is 35 years old and leaking. I told him I needed to replace it that day so I could restore water to my home. I have an Autotrol valve control head but these tanks have a standard threaded neck to fit Fleck and many other common brands of control heads. The gray-haired, bespectacled proprietor told me that tanks and control hands were proprietary and matched and that there was no standard connection. So he told me that he couldn't sell me just a tank, but he would be happy to sell me a new tank and control head for only $1,200. This man looked me in the eye and lied to me in the presence of my 8-year-old daughter. I went out behind the store and there were dozens of resin tanks, all with the exact same INDUSTRY-STANDARD threaded neck that I required. it appears that business has been very good for him during COVID, as he sells his own "special" version of resin tank and control head. I ended up finding a fiberglass resin tank that was $150. No integrity found here!
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August 2020 by Nicole B.
Amazing customer service ! We had an acid neutralizer pump that wasn't working. Another company said we needed a whole new system for $2500. Integrity came out and in a few minutes saw it was just a fuse. They saved us a lot of money! We will be using them for all our water needs.