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October 2023 by Michele Reiter
Petitbon Alarm Co. is hands down the best! I can't stress enough how satisfied I am with my experience. From start to finish, this company consistently exceeded our expectations, thanks to their incredible team. The sales team helped us choose the perfect security system, understanding our needs and providing a custom solution. The installation team was top-notch, guiding us through every step with expertise and attention to detail. And the office staff, they were not only outstanding but also incredibly responsive. Petitbon Alarm has earned my lifelong loyalty, and I couldn't be happier with their service. Thanks, Petitbon Alarm, for your exceptional work! ⭐⭐⭐⭐⭐
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August 2023 by Jess F
Petitbon is my favorite alarm company! For 3 years they’ve protected my business and now they will take over protecting my family! When you know better you do better. Highly recommend and love supporting small family owned businesses.
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March 2023 by Paul Davidson
I am so happy I use a local company for my home alarm. They are always responsive for any issues and it is so nice that when you call a real person answers the phone instead of jumping through operators and other automated messages like so many other companies these days!
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February 2023 by Emmy
Finally, a great security company! After experiencing terrible service and response from different alarm companies based out of the region, I switched to PETITBON. My husband and I were immediately impressed by them at the very first visit. Very honest, professional and pleasant, the switch was seamless and the service excellent. When needed, a very competent technician is sent rapidly ( with the other company it took up to 10 days!), is on time and explains clearly what needs to be done. Today, by the time Eric was leaving, he had become a friend. Bravo PETITBON. We will spread the word!
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December 2022 by Juanita Beltran
Petitbon is the company hands down. They helped us through a very difficult transition with our previous vendor. Still having a packed schedule, busy schedule Ted came through and made it happen for us a day ahead of our agreed start date. Most recently had our first alarm call. Again on Time with everything. Let Maintenance know fire department has been called out and instructed what quadrant of building to go towards and he was able to find the problem unit with no problems.
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December 2022 by Tim Trimble
I spoke on the phone with Brittany from Petitbone. She was very polite and professional. I explained to her what our problem was, and she promptly scheduled a convenient date and time for a tech to come to our house and see if they could resolve our issues and keep us as customers. Petitbone tech, Eric Powell, arrived on the day scheduled. He diagnosed the problems we were having and went straight to work on correcting the issues. He went above and beyond our expectations and he left us feeling better about our system’s working capabilities. We appreciated his professionalism and effort in working diligently to correct the connectivity issues. Eric left us feeling a bit better about our system and we will be continuing our business relationship with Petitbone Alarm Company for the foreseeable future.
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October 2022 by James Elliott
I wish to give the highest recommendation to Petitbon Alarm Company. From initial estimate to installation, everything was first rate. Part of the decision to hire an alarm system company is the peace of mind that comes with installation and operation of the system, especially in these times when crime is unfortunately out of control and police cannot handle the often un-prosecuted criminal behavior. The estimate was given by Roddy and Richie III (Richie Petitbon, Jr. (President) and Richie Petitbon III (son of President and heir apparent)). When I first contacted the company about an estimate, I was pleasantly greeted by Brittany, who told me that the owner, Richie Petitbon would be happy to travel the long distance to our home to give us an estimate. I indicated to Brittany that the name Richie Petitbon rang a bell - he was a defensive back who played for the Chicago Bears and Washington Redskins NFL football teams. Sure, enough, it was the same family. Coincidentally, the tagline for the company is “Defense - a Family Tradition,” which I thought was very apt, given that both the Richie, Jr. and Richie III are football players from big time Division I college football programs. Roddy and Richie III were very polished and forthright and I knew right away that this was the company for us. I read the terms of the contract and had many back and forth e-mails to Jane, Executive Assistant to the President (Richie Petitbon, Jr.), who answered all my questions in a timely and comprehensive manner. I might also add that Jane has superior writing skills which made communication of these preliminary details much easier. After settling on the contract, Ross and Drew came out for the installation. We could not have been more impressed with the installation personnel. We have dealt with alarm companies in the past and Ross and Drew stand head and shoulders in terms of impression above the other individuals with whom we have dealt in the past. The system has been installed and we could not be more happy. It doesn’t hurt that Petitbon Alarm Company has many prestigious accounts, including Congressional Country Club outside of Washington, DC. We give Petitbon Alarm Company the highest marks for professionalism, competence, and customer service.
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July 2022 by Robert Gilbane
Excellent experience with Petitbon! Needed a centrally monitored alarm system for my new home and Petitbon came highly recommended by both my neighbor and insurance company. Install team was on-time and very efficient. New alarm system works seamlessly, especially with the remote monitoring system. Highly recommended!
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June 2022 by Michael C.
I have been a customer of Petitbon Alarm for 25 years. They have always provided fast, professional, friendly service. Their monitoring service has never failed to respond quickly. Their system management and upgrade advice are always made with my best interest in mind.
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June 2022 by David Volosov
Thank you Eric, Jane, and the rest of the Petitbon team. I really appreciate how easy you are to work with, how responsive you are, and your great customer service!
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March 2022 by Dan Steele
Excellent from start to finish! Petitbon was recommended to us by a contractor so we decided to give them a shot. We chose them because we were more comfortable with a smaller local company than a national franchise. In addition, their product was more reliable and is installed to a higher level. Highly recommend!
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March 2022 by Angelique Slattery
Overall this company is absolutely fantastic! The employees and workers are extremely friendly helpful and knowledgeable! I am looking forward to working with them again at The Anne Arundel County Food Bank!
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February 2022 by Jonathan Young
Petitbon Alarm recently installed a security system with cameras at my Annapolis home. The team arrived on time, easily did what another leading security company said wasn’t possible (used an existing main system and incorporated a wired in-frame front door sensor), and completed the project with the kind of quality and eye for detail that I wanted but didn’t even have to ask for (eg quality workmanship in drilling holes for camera mounts and running wires to minimize visibility). Petitbon has my highest recommendation. Honestly, in terms of quality of service, installation, and continued follow-up, they rank among the best of all service providers in my two decades as a homeowner.
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January 2022 by Wendy T. Oliver
Petitbon Alarm is nothing short of AMAZING! The customer service and quality of work is superb. There is no other company that I trust - not only with my personal home, but my clients homes as well. GOLD STAR all the way!
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January 2022 by Bruce Kehr MD
Incredbily professional, friendly, and eager to please. Very focused on high quality installations that are easy to use and customized to the user's personal preferences. Family owned, which avoids dealing with a big, impersonal bureaucracy should problems arise. Our installer, Eric, even said we could call his mobile number if a problem arises! I recommend them without qualification.
