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“Thank you, Ibrahim! You were fast and the screen protector was perfectly done. Reasonable price, too. Would highly recommend stopping here with your phone or tablet.”
“Neremise,Stephanie and the young man jt gave exceptional customer service today and helped me with the dilemma I was having . I would recommend any and everyone to this store to purchase an item . Great customer service keep it up !! Thanks !!”
“Long over due review ! Last weekend I came in and Johanna was extremely nice she greeted me as soon as I walked in! Her customer service is above amazing ! Thank you so much !!”
“I had an AH-MAZ-ING experience at the Pasadena ATT location recently. Devon, the representative who assisted me, was very professional, friendly, and helped me transfer my service from Verizon. I was experiencing terrible service in Severna Park, and he was able to help me save over $200 on my new service and get a brand-new iPhone 15 Pro Max (FOR FREE!) in just an hour. The service was incredibly speedy and efficient, and I am very happy with the outcome.”
“I am always in a better mood when I leave this store everyone is super nice and always willing to help their customer service is the best ever if u need metro by T-Mobile this is the spot to go!!!!”
“I am an active duty Soldier. I had a bad day yet walking into this Verizon store I was greeted and assisted by the most heroic Verizon representative I have met so far. Benjamin greatly ensured that my evening turned out great with the best Verizon customer service possibleI highly recommend this gentleman gets promoted immediately. And yet another reason I continue to keep my cell phone plan with Verizon. THANK YOU!!!!”
“I came in with a broken iPhone 12, and needed a new phone right away. I left with my new iPhone 13 in under a hour. Very knowledgable and professional staff made the process incredibly smooth.”
“Great customer service. Fixed my s23 ultra in only a few days, only because the screen needed to be ordered. I hope I don't need their services again, but if I do, I'm heading right there.”
“I had the pleasure of being assisted by Brian at the AT&T store in Bowie, Maryland. From the moment I walked in, Brian greeted me with a warm smile and an eagerness to help. His patience was exceptional, especially as I had numerous questions and was unsure of what I needed. Throughout the entire process, Brian maintained a high level of professionalism, demonstrating his extensive knowledge of AT&T’s products and services. He listened attentively to my needs and recommended the perfect products that not only met but exceeded my expectations. I left the store feeling extremely satisfied and well-informed, all thanks to Brian’s outstanding customer service. I would highly recommend Brian to anyone visiting this AT&T store - he truly is a testament to what excellent customer service should be!”
“Many thanks to Damian P who provided excellent customer service at this store on 12/19/23. He was able to answer all my questions, helped me purchase a new iPhone, and transferred data between multiple devices without any hassle. Great job!”
“I had a great experience. My Verizon rep (Cathryn) was very professional and knowledgeable, helpful and friendly. I appreciate having Verizon in my neighborhood, ready to assist whenever needed.”
“Seth at the Severna Park T Mobile was great. Trading in, switching service providers, transferring numbers and data...a long 5 hour process for our family of 5! But the customer service was fantastic. Never felt rushed, he didn't leave us to help other customers, like has happened to me twice with Verizon....glad we made the switch. Definitely recommend this store.”
“This place has a variety of phone cases. The man is very friendly and helpful! Would definitely come again and recommend if you need to fix your phone or find a cute phone case”
“We worked with Edgar at the Annapolis Mall location over two days and he was excellent! He helped upgrade phones for our entire family! We 100% got 5 star service!”
“Agent Olin at AT&T store #W175 was extremely helpful, we resolved a few areas, he gave recommendationsAppreciate the customer service, thank you for your time and knowledgePaula Smith”
“I went to T-Mobile yesterday, and there was a young man named Ja'Quan. He was very busy but was helping 3 of us at one time. Very respectful and helpful to all of us! He happened to be working by himself. I'd like to compliment him for his work!”
“I came because my phone said sos and I couldn’t use it miss Kristen went out her way to fix my phone then told me about a upgrade option to the purple 14 . I’m so happy because my old phone gave me sooooo many problems and I was scared to get a new one but she did her thing and got all my information over fast and easy .i probably won’t need another phone til years from now but trust I’ll be looking for Kristen when I do . 5 star service”
“What a fantastic experience to have our visit to the Verizon store in Crofton, MD be taken care of by the in-store Customer Service Rep. by the name of "K. B." I was so frustrated before entering the store (having previously trying to reach Verizon Customer Service 8 times to handle our problem re.bank info). Thanks to K.B. He convinced us NOT to leave Verizon for our cell phone & landlines accounts.”
“Shaun L. was my rep and he was amazing. Very informative about how the pricing works and can explain certain helpful features on devices. His manager Jason was right there to make sure everything ran smooth and answered some questions I had as well. Highly recommend this store they got some good ones ??”
“They were very helpful to me here when I needed my e-sim replaced. I didn’t realized they closed at 8pm on Mondays. They were very pleasant and quick and resolved my issue in under 5 minutes. It was great service.”
“I recently visited this T-Mobile location because I needed to trade my old phone for an upgrade. When I arrived at the store, I was immediately greeted and waited patiently for my turn. When it was my time to be served, the representative (HyeKing Alexander) who helped me told me about a special promotion that I could take advantage of saving me over $300 on the phone I wanted to get. The main store manager (Stephen Funches) was very kind and friendly! He even transferred the data from my old phone to the new phone.Excellent experience!!”
“I got what I wanted but can't give 5 stars because the representatives there could not explain convincingly about another product I wanted to grab. In all, they were good”
10AM - 6:30PM
8036 Governor Ritchie Hwy Ste 1D 1, Pasadena
Mobile Phones
“I visited this store on Sunday, August 11th. I had been to another Metro PCS stores on Route 197 in Laurel MD, when I decided to give this place a try. After my interaction with the staff at the other store, I was desperate, frustrated, losing hope and pretty much had decided never to deal with Metro PCS again. I arrived and there was one, lone person there, Angela. Right away, I noticed how patient, friendly and helpful she was, so I began to hope. By the time she got to me, she was knee deep with customers. I volunteered to wait for the next customer, since my problem was complicated. Undaunted, Angela greeted me warmly and began to work out my problem. All the while, she was talking to the lady behind me in Spanish and assisting her, as she continued working on my phone. As I expected, my problem took some time, but thanks to Angela's patience and persistence, my problem was resolved rather timely, as Angela multi-tasked and took care the two customers behind me in line. Angela is amazing! Before I came, I was DONE with MetoPCS. The staff at the other store was unprofessional, unhelpful and uninterested in the problems I was having with my phone. They made no attempt to assist me and quickly dismissed me (even though I was the only customer in the store.) But, thanks to Angela, I am enjoying my phone and I now have renewed faith in MetroPCS! I will return to THIS store again and again because of her. She deserves a BIG raise!! She handled every customer with courtesy, patience and did not allow the pressure of the day to compromise her professionalism. THANK YOU, ANGELA!”
“Miguel was very nice and accommodating. He helped us every step of the way with purchasing a phone and went over and beyond to help with any questions we had.It was the best experience with a Boost store I’ve had in a long time.”
“This store is one of my faves. Whenever I walk in they always greet me with kindness, ask if I need any help with anything. And they have kind and helpful employees that remember you. All around great store!”
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“WOW Don Is The Best! He Exceeded My Expectations. His Customer Service Skills Is On Point. I Didn't Know How To Transfer Everything Over From My Old Phone To My New Phone. He Stayed In That Store With Me Until Everything Was Excecuted. Most Importantly I Wanted My Notes To Transfer Over And He Tried Everything He Could. Notepad Didn't Transfer Over At The Store. When I Got Up This Morning My Notes Were There!! Thanks A Million Your The Best!!!”