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March 2024 by Sean Malloy
I wouldn't donate here but I did find a Janome 3160QDC that seemed brand new for $25 so that's enough to make up for the huge disorganization and weird pricing.Update as of 2024: have not found anything worth buying for a while. It seems anything good is getting moved to the online shop so not worth going into the store to see the trash anymore.
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December 2023 by Cathy Patrick
Dirty, messy, the worst Goodwill I've been to.
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October 2023 by Brenna G.
My grandmother dropped off some items at this location a few days ago. The employees threw the boxes of items, which contained brand new items including glass and other fragile pieces. It was clear that things were breaking and they were taking no caution. So disappointing
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August 2023 by Modasser E.
I went to drop some items today The guys who picked up the items were very unfriendly and extremely nasty Never again I should have dropped them up in the dump
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July 2023 by Shazam
Rude female cashier. Overpriced items. Skip the Crofton store.
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June 2023 by Jessica M.
I visit this Goodwill often (usually weekly), but it's not my favorite and by far not the best. The store employees are great and friendly, but the store is usually a mess. It's extremely disorganized. The racks are often pretty bare OR so crammed that you can't push the hangers to look through the items. There are lots of items out of place, falling off hangers, or on the floor. They often have 3-5 new racks, which is where I head first. The employees are relaxed and don't mind if you look through the new stuff as they are putting them out. If you like hard goods, there's usually 6-10 shopping carts full, and they don't mind if you dig through them. It seems lately they are trying to reorganize the store, but they still have a long way to go. My biggest complaint is they have NO restrooms (which seems to be the case at all Goodwill Chesapeake locations). I am unsure if they ever had restrooms before the pandemic, or just decided to not reopen them. Their lack of restrooms is one of the reasons I choose to avoid Goodwill Chesapeake locations because I usually thrift for 3-4+ hours at a time. It's annoying having to leave and come back. A lot of the local competitors such as 2nd Avenue, Prime Thrift, Red White & Blue, and Goodwill of Greater Washington all have bathrooms for customers. So if I have a lot of time to shop, I usually go there instead. Kinda a once a week or every two weeks for me store now until they improve. I have found some nice items though that I really like, and their prices are lower than some other stores in the area, so that keeps me coming back for now.
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May 2023 by Melissa E
Super high prices for what they have. $8+ for every dress, no matter the brand or shape it is in. Shein dresses that would be $10 new are 8-10 here. Stuff with loose seams or missing buttons? Also $8+. They have markers on the racks for sizes, but no attempt has been made to keep the smalls in the small section, mediums in medium section, etc. Also, there was women's stuff on whole racks of the men's section, men's stuff on entire racks of the children's section. Super unorganized. Some of the new merchandise that they have multiples up in the front was Family Dollar quality at twice the price you'd find it retail.Thought I would have better luck in housewares. There was more blank shelf space than there was merchandise. I won't be going back.
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January 2023 by Kent Drinker
Nice place. One of the better thrift stores around the area. Well organized.
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January 2023 by Nicole J.
I'm not really sure why they call these superstores. If this is a super store for Goodwill, I wonder what the basic store must look like.It was slightly difficult to find as it is tucked behind other retail stores. However, there was plenty of parking in the donation center is right there. When we start with the first S smell there wasnt a very strong thrift store smell. The next S, size I would say this is a smaller store. The next S. selection there wasn't much inventory, especially in the housewares and furniture section and the brand names are pretty basic/lower level. All of the Goodwill's in this area seem to be have the same pricing structure so a T-shirt is $5.99. This is a smaller store, so there wasn't lot of inventory. Also very basic brand names. If you want to dig in, hope for something good, you might find it. But 2nd ave is till a bette place to go to find real gems.
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December 2022 by barbara Bunn
Very nice store. Selection is good in most departments. Men's department us a little disorganized however.Great variety of dvd's!!Household items very well stocked.Exercise equipment for the most part would all need to be repaired. However items such as walkers for the handicapped are in reasonably priced and usually in stockSuper friendly, knowledgeable and helpful staff.
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November 2022 by ROSEMARY PRICE
I found a warm ladies coat that looked new. This is what I was shopping for.
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October 2022 by Stew
This location is part of the Goodwill Industries of the Chesapeake, so expect prices to he high and the selection to be poor as they funnel most of the good stuff to the online site. The staff is nice though, no problem with them.
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September 2022 by Trena Carter
My experience underwhelming. I was expecting it to be better. First it smelled bad. Mildew. Moist. Moldy. Moth balls odor. Unorganized. I been to good will location before. I was completely disappointed. I probably won't go back to the location.
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September 2022 by Tasleem Alam F
I would give it a zero if I could .. very unorganized overpriced stuff without color of the week sale. Only senior citizen sale.
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August 2022 by Cindy Turney
This Goodwill Store is missing a great opportunity to benefit the Crofton community. The store is in a great location but is understaffed, disorganized, and a total wreck.
