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February 2024 by Zachary Iler
They came out quickly to evaluate my van and make sure I got the right thing fixed. They were willing to do the repairs at my house, making towing a headache I wasn't going to have to deal with. Thankfully they figured out the issue quickly and it cost me alot less. I will definitely hire them again if I have any issues.
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December 2023 by H H
We needed a brake rotor and pad replacement for our 2016 Honda Odyssey. Reached out to Auto Concept and Rich responded and very professionally provided an estimate. Their price is very reasonable and work quality and entire communication process were awesome.
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December 2023 by Batman
Their consistency and unwavering support, especially when I had queries, truly set them apart. They will take care of you like their life depends on it.
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November 2023 by Treasure Moore
I don’t know where to start. I have never met such a kind group of guys. Rich communicated with more than I ever imagined. I knew everything ahead of time and he left detailed voicemails when I wasn’t able to answer. I opted for mobile repair and Bryan came out and I knew he knew what he was doing. 18 years in the business and that was super clear. He offered his expertise and let me know what needed to be done. Rich followed up and made sure I was good and to verify whether or not I had questions. 2023 has LIFED for me but finding Auto Concepts really was the silver lining. I know they’ll tell me what’s real and what is not. I didn’t feel bamboozled, or taken advantage of which is everyone’s worse fear. Thank you Rich and Bryan and I wish you the best in your business ventures!Service: Electrical repair
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October 2023 by Marie Walker
If I could give a -0- star review I would. The problem I had with my vehicle was never repaired after paying a large amount of money & numerous repair attempts. My check engine light came on. This company came out supposedly to repair it but never did, the last time they were supposed to repair my vehicle, when I got it back it was in worse shape than what it was before they “repaired it“.
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October 2023 by Glen Viado
Rich did a great job troubleshooting the electrical problem with my Honda Civic.
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October 2023 by Paul Woods
Smooth simple fast fun easyI never saw the little mechanical elves. Talked to the wizard of oz, I dropped off my truck. Paid my emeralds. Picked up my truck The next eve. Runs amazing
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September 2023 by Michael Davis
Smooth simple fast fun easyI never saw the little mechanical elves. Talked to the wizard of oz, I dropped off my truck. Paid my emeralds. Picked up my truck The next eve. Runs amazing
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August 2023 by Lisa Hardy
This is top notch service. I can't say enough good things about the communication and organization. Rich was very responsive to our needs, worked around our schedule. This was my first time using them, it was just for my car's 6,000 mile service - just an oil change, some minor inspections, and top off fluids.The only room for improvement is on price. This is not a cheap service. You'll pay 3 times more than what you would pay for similar service at a quick lube type of place. But in exchange, you get stellar customer service, you don't have to wait around in a smelly waiting room, and hopefully you get much better attention to detail on the oil change (no broken or forgotten plastic panel pins, etc). I didn't climb under the car and inspect the situation, but I'm going to hope that for the price, there weren't any corners cut.If you're like me, and you have to try to fit an oil change into your after-work hours with two babies in car seats or else you have to take off from work and find time during daycare hours - then using this service is probably worth the extra cost when you add in the lost wages or aggravation of trying to keep babies from crawling around on the waiting room floor at a quick lube. Or if you can work from home while they do the service in your driveway and you can still get paid, it makes up for the extra cost. Treat yourself. You won't be disappointed.
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August 2023 by Christa Wark
Excellent service! Had an issue with my van that 1 auto place couldn't figure out, the dealership need to wait a week for someone to check it out but Auto Concepts LLC came out to our home and was able to figure out the problem within minutes. They were able to get started on a Monday and I got my car back by Wednesday. Rich was very helpful in keeping me updated and in the loop. Plus they were able to save me money since the car ended up not needing a certain piece that we originally had planned for.
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June 2023 by Jack Hurley
So first of all, I do not live in Maryland, so I had a unique situation for Auto Concepts to handle. Auto Concepts did a Pre-Purchase Inspection for me on a 1966 Mustang, got back to be in a timely manor, all at a reasonable price and was willing to bounce between me and the owner of the car. Rich who handled my calls explained to me what was happening in terms of timeline to going to see car. Not once did I feel out of the loop. Because of Auto Concepts I now feel confident to make the 3 hour drive down to buy this car. If you’re in the area I highly recommend using A.C.Services: Transmission
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March 2023 by Erin Pilalas
I had a great experience with Auto Concepts LLC and highly recommend them to anyone with car troubles and needing someone to come out and diagnose the problem. Having a mechanic come to me, saving me the stress of getting my car to a shop to be seen, was a lifesaver! The customer service was excellent - Rich promptly sent someone out, touched base with me throughout the process, and followed up afterward to ensure everything was good to go. The mechanic was friendly, professional, and knowledgeable. He got my car up and running and sent me in the right direction for the necessary next steps.
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February 2023 by Charmaine Wells
Great business! Best price! Rich and has team are the absolute best. Rich kept in contact with me every step of the way. Great job! I definitely will return for any auto needs.Service: Brake service & repair
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October 2022 by Andrea
Thank you Auto Concepts for coming to my location. Very convenient! You diagnosed and found the issue quickly and made the Fix! Now I am confidentially back on the road. ? Thank you also for the Veteran discount. ?Andrea
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October 2022 by Joel Penigar
Just wanted to say that Auto Concepts did a great job helping me diagnose a broken heater hose I was dealing with. They came out, met me at my car, told me what the issue was, and gave me instructions on what to replace it with and how to install it. great job all the way around. Would definitely recommend and although I hope I don't have any more car troubles going forward, I'll definitely give them a call in the future if I do.Service: Auto engine diagnostic
