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“My daughter and I go to hot topic stores in different locations.we love certain things like hats, shoulder bags,ear rings,etc. it's always something different so if you see something you like get it ,because it will be gone. Hot topics offer discounts”
“My husband had his wedding suit custom made at Indochino. The staff was very timely with the suit and the small alterations my husband asked for. We were both very impressed with the price and would recommend this location.”
“The clothes and accessories ooze sophistication. Regular department stores don't appreciate their curvier clientele. ShimmySista creates an exciting shopping experience for the customers who want to feel confident in their attire.”
“What an absolute delight to shop at this Soma store. I’ve been in ~3 times in the past couple months.. initially to get fitted (great experience) and have come back for more/sales since. The staff has been incredibly helpful and kind at every visit. It’s rare to have such a consistently amazing shopping experience, especially for tricky stuff like bras. Thank you for showing how much you care and having a great product.”
“Love this store!!! Its like a Disney store for adults! A little high priced but liscened merchandise is usually more expensive anyway... I make sure to stop by a few times in a season bc we always grab cool shirts and figurines. The sales and clearance sections are usually "lacking" but again, it's liscened merchandise from the mega-global conglomerate DISNEY so I expect that, still, I'd like to get some cool stuff for cheaper if possible ?Singed,A mother of three who visits often ?✨️(Got our Airbender and Firebender shirts from there 2 weeks ago! My son loves it and so do I!!!)”
“Took bike in for derailleur adjustment ( front and rear) after they loosened up on a long ride. Delaney, the Manager of the department assured me bike could be fixed even though the drivetrain wasn't a common one. I received a call and email in about 3 days telling me my bike was ready. Shifting is now smooth and impeccable, thanks to Delaney and her team! Thank you all so much!! I will keep bringing my bikes in for service.”
“My family and I went in today and were SO pleased with the service. Not sure of the gentleman’s name, most likely the manager, was so helpful. He exchanged my son’s vans and helped us get new pairs that fit. He was sooo nice and helpful. 10/10 recommend this store!!!”
“I had some returns and was in the area. The returns were quickly done. I decided to check out the store and had an armful of clothes. An associate brought me a cart. An amazing experience from start to finish.”
“Destiny in the shoe department is literally the ONLY reason I’m writing this review. Her service is impeccable from the beginning of service all the way to me exiting the store. I 10/10 recommend if you are shopping in the shoe department to shop with her 100000%. She needs a raise, a promotion, and any other accolade that could be awarded to her.”
“I give this a 5 stars because there was an obnoxious, pathetic customer in the store that literally THREW a hanger at the employee. The employee kept his calm and tried to diffuse the situation. Honestly, this is what happens when you live in a liberated country... people abuse their rights and take advantage of the system. I just wish that customer gets charged for some type of abuse because although the service industry is important, customers should not be put on a pedestal to the point where they are hand-fed everything!”
“Selection:I'm happy to share my wonderful experience at REI, which is my go-to shop for all my outdoor adventures. This store is an absolute paradise for outdoor enthusiasts like myself, it offers a vast selection of high-quality gear for every kind of outdoor activity, including backpacking, biking, rock climbing, hiking, and camping.Service:I had the pleasure of working with Troy, who helped me pick out the right backpack for my height. He was patient, informative, and I learned not all hiking packs are created equal. It was so easy to make a decision after Troy added weights to the backpacks and I walked around the store to simulate a fully loaded pack.Value:This location also has a pre-owned section where I can save on expensive gear.Overall:I highly recommend the REI store for all your outdoor adventure needs. With their friendly service, a large selection of outdoor gear, a pre-owned section, and a satisfaction guarantee, you can't go wrong with this store.*Sign up for the REI CO-OP FOR EXTRA SAVINGS and rewards.”
“Great location, the women working there were really friendly and were patient as I tried on many different sizes! Shout out to Misha (I think that was her name) for being so sweet and helpful!”
“I’ve been here a few times and the attendant Dani is always working when I come. She is super helpful, friendly, and definitely goes above and beyond. I called her about three times about the same dress and she was super pleasant and kind. Thanks Dani!”
“Excellent experience. Greeted as I walked in. I had an online return and the lady checked in the back for my sizes. Everyone was friendly. The place was clean, organized and inviting.”
“Fun store and the cashier guy was fun to talk to. I was buying a button pin and he said the one I was getting was cute. Then he and I started talking about pins which was fun”
“UPDATE: Talked to customer service for Lifetouch Photography and JCPenny, the managers were SUPER helpful! They allowed me to schedule a reshoot which, by the way, was an EXTREMELY great experience with Austin! He was patient, kind, and gave direction for our family to look our best and feel comfortable. I appreciate the staff who were able to capture and retake the memories with our family. Thank you for your time and assistance with the matter. I give this review 4 stars since I would’ve liked the positive experience to have happened the first time we took photos other than that, I left the studio with a smile on my face and will continue to have my family photos taken at JCPenny! ?
Original Review: Been coming here for over 3 years and never had an issue until today!!! I just had a baby and wanted family portraits. My photographer, Summer, was rude and picked THE WORST photos taken for the digital album. Paid $130 just for my eyes to be closed in some of the photos and my youngest daughter’s face covered and didn’t even get to do the proper family portrait positions. Very unhappy with the quality of the photos since she rushed through it and don’t take the time to make us look our best which is her job. Have not been able to reach a manger or anyone after taking the JCPenny Survey and don’t plan to come back to the Columbia Mall location or maybe any of them for that matter. Look at the photos and tell me that you wouldn’t be upset that out of the 35 taken these are what she picks! These were the only 3 i had with my daughters and each one of them is awful! Eyes closed in one, her face covered in the other, and hair is messed up in the last one. UNACCEPTABLE”
“If it weren’t for Aliza, this review should be NO STARS!!Aliza was sweet, professional, and super patient with me. She had her hands full with work but took the time to show me multiple jeans to make sure I went away feeling happy with my purchase.Everyone else though? Terrible experience. Manager was rude and dismissive.If you go, make sure Aliza is working!! 5 star employee at a 0 star location !!”
“Gina at the Columbia Mall in Maryland, went over and beyond Customer Service!I was looking for something in particular for my granddaughter for Christmas.She looked through the store, plus the storage area then called two places to finally find someone who did have the item. She waited plus helped the other colleague from another location to make the sale plus deliver to my address. God Bless Gina for being such an Angel and showed her true spiritual meaning of kindness during a busy time. Thank you Gina words cannot express how grateful I am. Merry Christmas ??❣️”
“This store has outstanding customer service and great clothing options. The staff is pleasant and eager to help. Tianna made my shopping experience especially amazing! Thank you!”
“The staff is amazingly helpful. The items are all well stocked. The store is always clean. The presentation is inviting. I don’t walk in without walking out with something cute. Oh by the way the sales are great. The last time I was in their Lou & Grey was 60% off!”
“Very nice young lady assisted me today! She even came around the counter to hand me my bag and receipt! Didn't get her name, but she was a shorter African American with light skin and freckles!”
“The manager and other employees were extremely kind to me and my family. The level of customer service we received was above and beyond. They were the best kind of humans.P.S. to the employees if you see this…the family photo shoot went great and we couldn’t have done it without you. Thank you again!!”
“I already loved Akira online but putting Akira in my favorite mall literally felt like heaven on earth. The store itself is really organized and cute with a ENOUGH selection, the staff is super friendly and helpful and most of all patient! S/o to Elijah for spending HOURS being my stylist and dressing me up! Happy is an understatement i was ECSTATIC!!! Great job Akira Team, keep delivering that 5 star service. I plan on coming back AT LEAST once a month :) Thank you, Thank you, THANK YOU !!!!!!! ”
“Finally got back designer's that I like, thank you for listening to your customers !! Please continue to have a separate area for designers that I like !! Thank you, thank you, thank you!!”
“This review is specifically to commend Qweisi and Addie for the excellent above and beyond service! Unfortunately the PIN code on my gift card was not visible/unable to be read after the staff tried to reveal it. This occurred in the middle of my transaction and I spent over 40 minutes in the store with them as they tried to resolve the issue in order to get the payment completed. It was an ordeal indeed, but Qweisi and Addie continued to troubleshoot so that I could leave satisfied. In the end, they took my information and committed to shipping the merchandise to me as soon as possible. Addie planned to resolve the issue with corporate during the week so that I would not have to wait any longer in the store. Thank you both for putting customer experience first!!”
“Aeropostale ALWAYS has great sales online & in stores. The manager is friendly & helpful. I gave 4 stars only because I can never really find my size jeans in the store. I have to order online & pick up in store.”
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“Pure Barre is awesome! I joined a few months ago and everyone has been so friendly and supportive. I love that they have different class formats and honestly haven’t felt this strong or been this consistent with exercise in a long time. So glad I found PB!”