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December 2023 by Wayne Homens
After a bit of a wait, I found out that the store only does wireless. I wanted to review and change my Verizon Home package. I was told that they do not do that.Disappointed - the sign outside said Verizon - not Verizon Wireless.
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November 2023 by Lynniah Noriega
Very good customer service and great environment. I want to thank Kharii , Micah, & Earl for their great service! A big thank you to Kharii for his patience and help ! Thank you !
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October 2023 by alex hayes
Had the best service I've ever had at a Verizon with Bryan. Wednesday at 1pm was a fantastic time to come. Very attentive, knowledgeable, and communicative.
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October 2023 by Brian Lee
Always have a great experience with this Verizon store. I am always acknowledged as soon as I walk in and everyone is always very nice and helpful
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September 2023 by Tabatha Laban
My husband & I walked in & no one spoke to us, we looked around & waited for 45 minutes while the guy that came in after us was helped & a guy came in & one of the employees jumped up to help him. I don't do the race thing ever, but we were the only white people in the store & maybe that was it but we left. We went to another Verizon store & got amazing deals on our amazing new phones.
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August 2023 by Funmi Alabi
I knew something was not right with my visit! I read the other one star reviews and realized this is a universal experience at this store. The service I received from an old bald overweight black man with glasses was disgusting. He was hostile from the moment I walked through the door. When he first spoke with me I told him I needed help with my screen since I was told by the owner of our family plan that this store might be able to assist. He proceeded to say I only mentioned I wanted to switch phones.. strike one. Then he takes my ID and tell me my name is not on the account, so he can not help me even though I already mentioned it was a family plan… strike two. He then switches the SIM cards to my phones, but I realized the phone he switched the active SIM card to was dead, so I would not be able to use my GPS to get home. I told him wait can you switch it back? He became very irritated as if I was bothering him, and it was a big deal to switch it back… strike three. I left the store then came back and told him he was extremely rude and disrespectful for no reason, and that his behavior did not demonstrate good customer service. I told the manager as well, but the manager could care less and made it seem like I was the problem. The manager did help me switch it back, but it still bothered me that someone in a customer service role could act like doing his job was an inconvenience to him. Now I know it is just this store in particular. Verizon has truly fallen off especially in Columbia. Very sad.
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August 2023 by Naia Richardson
If I could give this place ZERO stars I would. I went to go return my wireless router here and they don’t accept them. I understand that completely. But instead of opening the LOCKED door and letting me know that an old Asian man stood at the door shaking his head “no” at me as if I was supposed to know what that meant. The business was full of customers so eventually when a customer was trying to leave he had to open the door. It was only then that he verbally let me know they don’t accept equipment returns. That’s perfectly fine but instead of having me a VISIBLY PREGNANT WOMAN standing there holding a heavy box tugging on a locked door he could have simply approached me and let me know that as soon as I walked up. He was basically holding the customer who was trying to leave hostage as if he wasn’t going to let her out unless I walked away from the door which I wasn’t going to do without an explanation. I’m CANCELLING my service with Verizon completely after this interaction. They already threatened to charge me $525 if I didn’t return the router in time and I wasted my time and gas going to this horrible place with the WORST customer service I have EVER experienced. Thanks for nothing and see you NEVER.
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July 2023 by NKW499
Was quoted 200$ trade in value for my cell phone (cracked screen) over the phone by Verizon Wireless. When my new phone arrived I did not receive a box to send it back in. I was told I had to go to the nearest Verizon Wireless store to trade it in. The girl who saw me told me the phone would not power on and that she could only give me 20$ for it, even though the phone was vibrating my hand. The girl was rather rude and you could tell she did not want to be there. Needless to say, I’ll be taking my business to AT&T.
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July 2023 by John Goode
Staff was immediately rude and unhelpful. Store was empty and yet everyone seemed extremely disinterested in addressing my needs. Will not be returning to this location.
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June 2023 by Judy Holzman
Will never use this store again-if I could I wouldn't have even given it one star, but couldn't send post if no stars chosen. We entered the store and there was no indication how to to get service, finally asked a young female employee who was wandering around, told her we wanted to purchase phones, she disappeared into back room, never returned. We left after about 15-20 minutes. Went to store in Fulton-EXCELLENT service there-highly recommend.
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June 2023 by Coach Fields
I really appreciate Derek. He was very professional and got me in and got me out. If you go to this location ask for Derek he going get you right. Derek keep doing your thing.
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June 2023 by Rich Barry
I have been dealing with issues with Verizon business for 4 months. In my time as a small business for 20 years it’s one of the worst customer experiences of my life
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May 2023 by Cathy D
Poorly staffed, the person we dealt with was uninterested in assisting us after we waited over 30 minutes. Also, just because you pay for insurance on a phone for several years they want to replace it with a older model. I will never go to this location again! I actually heard one staff member sell a woman a $30 fee to update her new phone! Apple,phones don’t need help to transfer the data, they can easily do this by the phones connecting to each other.
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May 2023 by Rashod weaver
The worst customer service.i was in the store on Thursday and check in.i was told I was next in line but the person that came in a few mins after was being taken care of b4 me like my money isn't green like his and he was checked in. I been a Verizon customer for over 10 years but I guess my business isn't welcome no more. I called the store to speak with a manager to be hung up on twice and to be told the manager is busy.i will post this review to all my social media Platforms and let my friends family and clients know not to go the the Verizon store in Columbia our business isn't welcome
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April 2023 by Damilola Obembe
I came into the store after waiting for a whole hour to get to my turn , I walked over to DAVE and he just simply said if I could not wait I could go home and book an appointment- and he simply walked away - Such a disrespectful person shouldn’t even work in a distressed environment such as this where everyone is tire ; sitting on a very uncomfortable seat I might add ; no water provided to suit the waiting period and now a very disrespectful way to address situations- Kindly look into this ; this is a head office - problem ; compassionate individuals should be in this environment not just anyone Please .There should be a problem solving module to help the employees of this particular store underStand how to treat individuals during busy times ;other employees would rather walk into the back area or walk out of the store even with the waiting line so long …Thank you