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July 2025 by Anonymous
I would like to file a formal complaint regarding the service I received from one of your employees, Jovon. At the start of our interaction, I explained which phone I wanted, including the color, storage size, and that I intended to pay for it in full. Despite this, he proceeded to process my order, telling me how much my monthly bill would increase and mentioning I had 30 days to return the trade-in device. He automatically assumed I wanted to trade in my phone without ever asking me if that was my intention.
I completely understand if he forgot I mentioned paying in full, but at the very least, I should have been asked whether I planned to trade in a phone before he selected that option. When I told him I was not trading in a phone, he seemed surprised and said, “Oh, you don’t want the trade-in discount?” I clarified that I just wanted to purchase the phone outright.
He then told me that without the trade-in, my monthly bill would increase by $33 a month. I had to reiterate that I did not want anything added to my bill and wanted to pay for the phone in full. He insisted that it had to be added to my monthly bill and that I would need to call afterward to pay it off in full. I explained that when I was looking online it had the option allowing me to pay in full upfront. He then handed me my phone back and said, “Let’s see if it’ll let you pay in full because normally you have to sign up for monthly payments and then call to pay it off. If it lets you, that means the system was updated.”
What I didn’t share with him is that I’ve always purchased my phones in full and have never been required to add it to my bill first, so I knew it was possible even without checking.
After giving me my phone back, he walked around the store and left me sitting at the table to complete the transaction on my own. When he returned, instead of assisting, he leaned back in the chair and asked me, “You Gucci?” which I found to be both unprofessional and dismissive.
This interaction was frustrating and made me feel undervalued as a customer. Had I known the store didn’t carry the 512GB phones, I would have simply stayed home and ordered it online. Even if the store had the phone in stock, to avoid the dismissive customer service I experienced, I would have preferred to order online or take my business to Best Buy or Samsung.
Thank you for taking the time to review this feedback.
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July 2025 by Steven William
Absolute TRASH customer service from the guys in the front to their manager. Worst verizon hands down, definitely need to clean house and retrain some new staff.
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July 2025 by sheri crosby
Today I went to get my phone activated because I lost my previous phone and was given a Verizon phone the person helping me spent more time on his phone on YouTube rather than activating my phone I wound up leaving the store and activating it myself
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June 2025 by Majed Gani
I rarely write reviews, but I felt compelled to share my experience at this Verizon store. I was disappointed by the customer service I received. The employee who was assisting me was on their personal phone and giving condescending instructions. When I requested help from another employee, I unfortunately had a similar negative experience. I strongly advise others to avoid this location.
To the person responsible for responding to these reviews, I urge you to focus on resolving the issues my fellow customers and I have raised rather than simply responding to them.
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June 2025 by Chris Miles
The worst customer service ever. Had to wait 45 minutes because of their lack of communication when there were representatives available. I’m done with Verizon. The entire company is a joke
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June 2025 by Cia D
To summarize:
• My account was mishandled from the start.
• I was charged $900 for a phone I was already paying for via a payment plan.
• I experienced a significant privacy breach.
• My phone service has now been suspended due to errors made entirely on Verizon’s end.
• Customer service has consistently failed to take responsibility or provide a viable solution.
I find the level of service provided to be unacceptable, unprofessional, and a serious risk to both customer privacy and satisfaction. I urge Verizon to investigate this matter thoroughly and take accountability for the repeated missteps that have now rendered my device and account unusable.
Approximately two years ago, I purchased a Verizon phone directly through your website. Upon delivery, I attempted to activate the device but encountered issues, as the phone number was inexplicably linked to another Verizon customer. Not only was this a technical error, but it also constituted a serious breach of privacy—your representative disclosed the full name of the other customer without verifying my identity.
I then visited the Columbia store for assistance. Although the representative was polite, it became clear later that they lacked the necessary knowledge to properly resolve the issue. Instead of linking the device to my existing account, they created an entirely new account. Furthermore, despite me clearly stating that I purchased the device through Verizon with a payment plan, they incorrectly marked it as a “Bring Your Own Device” activation.
This misstep led to a $900 bill a few months later, which I was told was due immediately. I was shocked, as I had expected the payment plan to be included in my monthly billing. Despite calling Verizon numerous times and explaining the situation, no resolution was provided. Not only did this charge appear on my credit report, but I also continued to use—and pay for—Verizon services for two years with no further clarification or accountability from your team.
Most recently, I tried to add a second number to my phone using Verizon’s dual-number feature. I decided to remove the eSIM shortly after, but doing so caused a complete service disruption. My primary number—used for over two years—was suddenly blacklisted. After extensive follow-ups, I was informed that the original error made by the Columbia location had impacted my account setup from the beginning.
I visited the Glen Burnie store and spent over two hours attempting to resolve the issue. The in-store representative was unable to fix the problem and even witnessed firsthand the lack of proper authentication protocols when I was transferred to Verizon’s fraud department. At no point was I asked to verify sensitive account information—only my first and last name—posing yet another security concern
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June 2025 by Ashley
Nadini was so helpful knowledgeable and amazing we had no issues all my problems were solved and she even was able to bypass all the security issues and account hurdles ! Top tier! She needs a good bonus because she also managed about 8 other customers that walked in with great customer service all while helping me add 4 lines and disconnect 4 lines
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August 2024 by Steve Gorogias
The employees are very helpful. Many phones in stock
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July 2024 by Mary Ann Christoffel
employees at this store are extremely rude. i went to this store to upgrade my phone. I have always had a prepay phone and they were not interested in helping or answering my questions about a prepay phone. they told me to go elsewhere to get a prepay phone. I asked what other options they had for a contract phone and it seemed like they really didn't want to answer any of my questions, and wanted me to leave. I went to Maplelawn Verizon store (Wireless Zone) and they were amazing, answered all my questions, and i bought a new phone (not prepay). this is the second time i had bad service at Snowden and i will never go back to this location. I will drive the extra miles to Maplelawn from now on.
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June 2024 by Donovan Gumbo
Amazing customer service, the ambiance is also great, shout out to Micah who helped my wife and I purchase her new phone.
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June 2024 by Matt Bellefeuille
Insanely rude from the onset go to literally any other store
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May 2024 by no no
The people working here are very nice and polite and were able to help me quickly. I just wish they had their store's phone number listed on Google maps or even their own website so I could call ahead of time.
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May 2024 by Sherry Boshart
They do just the minimum required.
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April 2024 by Jackie H.
Verizon has continued to charge for streaming Discovery+ months after canceling and refuses to refund . They are not providing the trade-in value of a cell phone ($427) in full or monthly, as promised. We canceled Connected Car and they still charge for that calling it Vehicle Monitoring now. I literally spent 4 hours in one chat because the agent was also handling other calls. Second chat also long and unsuccessful. So VERY aggravating!
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April 2024 by Smarc
Did the Express Pickup. Super easy!! Lockers are to the right when you walk in.
