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August 2024 by Steve Gorogias
The employees are very helpful. Many phones in stock
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July 2024 by Mary Ann Christoffel
employees at this store are extremely rude. i went to this store to upgrade my phone. I have always had a prepay phone and they were not interested in helping or answering my questions about a prepay phone. they told me to go elsewhere to get a prepay phone. I asked what other options they had for a contract phone and it seemed like they really didn't want to answer any of my questions, and wanted me to leave. I went to Maplelawn Verizon store (Wireless Zone) and they were amazing, answered all my questions, and i bought a new phone (not prepay). this is the second time i had bad service at Snowden and i will never go back to this location. I will drive the extra miles to Maplelawn from now on.
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June 2024 by Donovan Gumbo
Amazing customer service, the ambiance is also great, shout out to Micah who helped my wife and I purchase her new phone.
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June 2024 by Matt Bellefeuille
Insanely rude from the onset go to literally any other store
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May 2024 by no no
The people working here are very nice and polite and were able to help me quickly. I just wish they had their store's phone number listed on Google maps or even their own website so I could call ahead of time.
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May 2024 by Sherry Boshart
They do just the minimum required.
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April 2024 by Jackie H.
Verizon has continued to charge for streaming Discovery+ months after canceling and refuses to refund . They are not providing the trade-in value of a cell phone ($427) in full or monthly, as promised. We canceled Connected Car and they still charge for that calling it Vehicle Monitoring now. I literally spent 4 hours in one chat because the agent was also handling other calls. Second chat also long and unsuccessful. So VERY aggravating!
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April 2024 by Smarc
Did the Express Pickup. Super easy!! Lockers are to the right when you walk in.
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April 2024 by Shontel Wilson
Isaiah helped me quickly upgrade my phone after losing my old one. The longest part of the appointment was waiting for someone to become available. Everyone was very friendly and the M.O.D. made sure to add me to the queue ASAP so I wouldn't get skipped.
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April 2024 by ravin 21599
I have been with Verizon for over 20 years. Saying that I had the worst customer service I have ever had. Waited 45 minutes and got no where. The service was awful.
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March 2024 by Reece Griffith
Lazy Old Chinese man threw me on the phone with asurion instead of making any attempt at an upsell, which honestly is what I had planned to do, along with purchase an iPad and speaker. I saw him shoo away 2 other customers. They closed within an hour. I didn't want to hold them up, I bought nothing instead.
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March 2024 by Ellen Makar
If you are looking to spend money on a new phone or change a plan, this is your place. If you need help with an existing phone or service, good luck, it is very hit or miss if you will get service. This is not like an Apple genius bar where they help you with everything.
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March 2024 by Kevin Colabucci
Horrible! I changed phones and carriers from T-mobile to Verizon. 3 days later and still not working properly. No one at store to call. The bill is wrong. I was lied too. So mad! Kevin
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February 2024 by GODPOWER
Where I get my phone service from. Always willing to help you find what you are looking for. With great customer service and support.
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February 2024 by Chris Van Jura
I spent two hours over two different visits here. Finally left.
Why?
I walked into my car and was able
To order a new device without the help of the clowns in the store or on the "customer service" line
Talking in circles. Chewing up peoples time. Good for nothing.
