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September 2025 by Alma Ulloa Gomez
Andres provided outstanding customer service—he was patient, efficient, and was able to assist two other customers promptly as well. As soon as I walked in, he quickly helped me with exactly what I needed. I really appreciate your help today, Andres!
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August 2025 by Patricia Smith
Staff are always friendly and helpful. I live in Hickory Ridge Village, with several UPS stores to choose from, and always take time to go over to this shop.
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July 2025 by Mike McCrorey
Dee provided perfect service for a next day pack and ship package for Samsung warranty. The reviews here made me nervous but are absolutely false based on my experience today. Thank you, Dee!
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September 2024 by Joselle O'Neal
I was told that deliveries are kept for 7 days before they are returned. My package was returned after 4 days. Every time I phoned the store to ask why, I was told by the store employee that there were "other customers" and she could not help me.
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September 2024 by Luke Barbano
Andres was very accommodating and efficient when I came in right before closing. Thanks Andres!
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August 2024 by V
Here to echo many other reviews, Andres & the other employees are always friendly and helpful. They make something mundane like returning packages a pleasant part of your day. Thank you!
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August 2024 by Krista Chaimson
I had the pleasure of being helped by Keedan Findley, a very patient and knowledgeable employee. He was kind and guided me through a multi-step process for returning items to Amazon. Additionally, he took the time to provide me with an estimate for shipping an unusually-shaped item. I appreciated his assistance greatly.
UPS #0275
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July 2024 by Ben Sigal
My print order was late despite having days to complete it. No discount was given, despite the fact that the order wasn’t even completed correctly.
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April 2024 by Tiffany Steffes
Andres is the sweetest UPS employee I’ve ever encountered. He is always in a good mood and always acknowledges customers quickly. He makes the chore of going to the shipping store pleasant.
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March 2024 by Madeleine Borowski
Andres is always friendly and helpful when I need to ship something with UPS. Glad to have UPS in our village center!
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February 2024 by aimee zuccarini
do not believe these reviews!!! The people here are just lovely and kind -- I come here rather than the one in Oakland Mills -- jist for their service
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December 2023 by Ryan Ferris
Complete opposite of helpful and friendly service. Will not use as much as possible and stick to FedEx.
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October 2023 by Shel Tillman
ALERT: Terrible customer experience / friendly suggestion to patronize elsewhere.So, recently I had the displeasure of having to ship a wedding gift to a cousin in Chicago. I took my items to the UPS Store #0275 in Kings Contrivance, due to the bulk of the items and my desire to patronize a local shop in my community. I've made returns to Amazon there and its been a pleasant experience, friendly staff just doing their jobs, no complaints. Well, my latest experience makes me what to issue a warning to future would-be customers: perhaps consider taking your business and packages elsewhere. This package to Chicago was 3 items, which I was told would need their own boxes. Fine - $25 per box. Then came the shipping - $68. Total - $143. OK - it sucks, but at least its on its way, new couple will be thrilled. NO. According to UPS, they made 3 attempts to deliver the package (which were NOT documented and they would not tell me the timetable upon request), and when any those "attempts" failed did they call the phone numbers I gave to inform the shipper (me) or the receiver (my cousin) that they were trying to deliver? Nope. Did they leave the packages at the local shipping hub and offer pick-up options? Nah. What did they do, you ask? They shipped them BACK TO THE COLUMBIA UPS STORE #0275...Just like that, $143 up in smoke. Long, protracted story short (Too late), after contacting UPS Claims, Support, the store and the Better Business Bureau, I was, with so very little endeavor at civility or negotiation, brutally rebuffed by the store. Now, perhaps this is an isolated incident. But, in good conscience, I felt it prudent to warn others that you'll get no advanced notice of this outcome should you bring your shipments here. You'll get assumptions about what you ought to have known could happen, and they'll just take your hard-earned money and smile because they know you have NO RECOURSE for their lack of customer service. Shop wisely. Maybe try FedEx. :)
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October 2023 by SansMerci1013 ..
I took my items to UPS Store #0275 in Kings Contrivance, due to the bulk of the items and my desire to patronize a local shop in my community. I've made returns to Amazon there and its been a pleasant experience, friendly staff just doing their jobs, no complaints. Well, my latest experience makes me want to issue a warning to future would-be customers: perhaps consider taking your business and packages elsewhere. This shipment to Chicago was 3 items, which I was told would need their own boxes. Fine - $25 per box. Then came the shipping - $68. Total - $143. OK - it sucks, but at least its on its way, new couple will be thrilled. NO. According to UPS, they made 3 attempts to deliver the package (which were NOT documented and they would not tell me the timetable upon request), and when any of those "attempts" failed did they call the phone numbers I gave to inform the shipper (me) or the receiver (my cousin) that they were trying to deliver? Nope. Did they leave the packages at the local shipping hub and offer pick-up options? Nah. What did they do, you ask? They shipped them BACK TO THE COLUMBIA UPS STORE #0275...Just like that, $143 up in smoke. Long, protracted story short (Too late), after contacting UPS Claims, Support, the store and the Better Business Bureau, I was, with so very little endeavor at civility or negotiation, brutally rebuffed by the store. Now, perhaps this is an isolated incident. But, in good conscience, I felt it prudent to warn others that you'll get no advanced notice of this outcome should you bring your shipments here. You'll get assumptions about what you ought to have known could happen, and they'll just take your hard-earned money and smile because they know you have NO RECOURSE for their lack of customer service.
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September 2023 by David Benavides
Great service
