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June 2022 by Lord Vergil A.
my budgeting skills are near absolute garbage, so their online/phone call options to ask questions are very friendly, provided you are not rude (go figure). in terms of account opening and card renewals, the proces for me has been favorable all times i've done it. recently i had an issue i had accidentally overlooked and several insufficient funds fees incurred. their policy is they can forgive up to three of those in a given span of a year (determined from the last used reversal). I like the staff and how they handle things, and they are very helpful.
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February 2022 by Jana S.
SECU Maryland is a fraud! I opened a HELOC account with them in October 2021. I returned about $100k in the beginning of November, but they have not updated their calculation for interest and payment until now (Feb 2022). As a result, i overpaid by more than $1500 so far. I called them several times and talked with at least three people. They admitted the error but they are unwilling to fix it. They told me I can withdraw $1 and that will trigger the system to recalculate, which I did but it did not help. One of them said i should pay $1.5 more when I make the monthly payment. None of them is a qualified banker. I am very shocked that SECU (Maryland) is even a bank. They will be faced with legal actions by mistreated customers like me soon. I am sure I am not the only one.
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February 2022 by Nusaiba Dahiru
WOW!! I'm still looking at my bank account with amazement, i remember few months back i had nothing i couldn't boast of 100 $ in my bank account cause i've lost my life-savings and pension to scammers, i had lost all hope in life..until MRS CHARLOTTE WAYNE came along, the man who changed my life totally. i had concluded that all account managers in groups were scammers but M proved me wrong, every time i apologize to him for doubting him from the start. Everyone needs to meet him he is the one, i urge you reading this not to conclude that every account manager are the same i propose you try MRS CHARLOTTE WAYNE and see for yourself before concluding. Reach her on
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October 2021 by Orianna Ewell
The outdoor ATMs at this location are not only a safety hazard, but a huge inconvenience. I tried depositing money & the card slot was faulty (though there were no indicators stating it was faulty). Next thing I know, my card, along with 4-5 other cards, are sitting in the card slot, where anyone who really wanted to could have pulled the cards out. Because I was afraid of having my hand chopped, I did not attempt to pull my card out. Calling the National helpline was no help. This is the SECOND time I have had issues with this ATM.UPDATE:I was able to have the same card reissued, but still may be deactivated once maintenance takes the original out of the ATM. The representatives at this location are in no way the issue & did everything possible to find a solution for the situation. Please have the ATMs at this location replaced!
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July 2021 by Vergil Arcanis
Mobile ability is limited, and trying to do things over the phone outside of normal business hours (which is later in my day than I can deal with) leads to a phone system that is more agitating than anything. My account has had several credential hiccups leading to confusion on everyone's part. I can't even change the PIN number without going in person. But there's a fun little catch: covid restrictions.Office branch has good people there, but it's difficult to remain calm for digital member services otherwise.
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April 2021 by Rob Marlowe
I am very disappointed with the decision that SECU continually refuses to open to the public with non-appointment in person services for nearly a year now. This is especially true since Governor Hogan has just opened Maryland to 100% capacity limits. They will not even give a tentative date on reopening the branch. Also consider that other banks have actual tellers and have been open the entire pandemic whereas SECU has automated teller services and have remained closed.When I call to voice this concern, the representative says that the board of directors will determine when they open not the governor. What about the customers needs? Seems like they don't care about that. I should not need an appointment everytime I want to do my banking needs.Moreover, I call to convey my dissapointment and the representatives usually just tell me how I am wrong and argue with me. They say that they can provide any service and that they are open. If I can't walk into my credit union without an appointment then they aren't open. It has become so difficult dealing with these people that I have pulled almost all of my money out and changed banks. When they do reopen, I am seriously debating on closing all of my accounts due to their lack of customer service.I hate to say that because I really used to like SECU. It's very dissapointing what they have become.
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February 2021 by Andre Panton
The best credit union in Maryland.
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November 2020 by Derrick Brown
The 2 Drive thru ATM machines never see to be fully functional every time I come to this location I'm unable to make cash deposits this is unsatisfactory because this bank is not easily accessible locations are not convenient to members in the southern Maryland area
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October 2020 by Carol Grice
Professional friendly services, everytime!!!
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August 2020 by Michael W.
Get used to setting aside 30 minutes to wait, no matter what time of the day or day of month you will spend more time waiting than it takes to drive here. And sucku is so unique that tellers are located off site so no matter if you go inside or the drive thru you wait for 30-40 minutes on average.
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July 2020 by Peggy Dew
SECU is the absolute worst bank you could possibly use. I received a credit card bill for a card I cancelled in February, six months ago, and they just mailed me the bill. In the meantime, my credit is ruined because they say they have been mailing bills which is a complete lie. This bank is totally incompetent. There is not a single employee at any branch or in their call center who is able to do their job. They will ruin your credit. Any bank is better than SECU.
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July 2020 by Molly Hopwood
this is the WORST COMPANY, their website barely works and is hard to use. And they do not EVER answer in a timely fashion, I applied for a loan recently and it took over a week before they even replied to say it was received... after that I got absolutely no update whatsoever and had to call them and sit on hold for over an hour to get one. As a Senior Mortgage Banker, I can assure you this is not typical. Only after I called was I provided with any kind of notice via email. I have two other accounts, one with Goldman Sachs and one with Tower Federal, i will never use SECU again... not worth the headache. WORST COMPANY TO BANK WITH EVER (and that is coming from someone who used to have M&T- also terrible), if I could leave negative stars, I would.
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February 2020 by Tieknee Wood
I'm currently in the process of re-establishing my credit, but not really knowing how or what to do. So I was holding a conversation about this with a Great Friend of mine and he immediately said to me. Join my CU, I know they can and will help you. They are Great. He had nothing but Great things to say about SECU. So I gave it a try an open an account online, but needed to go into a branch to finalize everything. When I arrived at the branch I was greeted by a very Beautiful Caucasian lady and she assisted me right away and directed me to whom I needed to see. I was further assisted by a Very Handsome African American Gentleman who concluded the rest of my business transactions. (Apologies I don't remember their names) However, both were very Welcoming and was excited that I chosed SECU for my financial needs. They took the time to explain everything to me and gave me Excellent financial advise of what to do to get back on track. They offer a variety of options to fit ones individual budget whether big or small. Im excited to be on the right Journey now in re-establishing my credit with the lead and Support from the SECU Team. In life you only get one chance to provide a "First Impression" - Job Well Done SECU Staff. Excellent Customer Service. I'm honored to now be a part of the SECU Family - Ms. Bryant.
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January 2020 by TheSneakersZone
I would NOT recommend to anyone. They take long time to process paperwork & have you call multi people with no answers.
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December 2019 by Samantha Androsky
I walked in on a Saturday to find a line of 15 people waiting for a teller. I proceeded to wait in line for 30 minutes. Halfway through, staff alerts us that only one of the two tellers can process checks. Staff were visibly exasperated with the people asking questions. The tellers took at least a minute to come online even after waiting in line for 30 minutes before that. It took five minutes to get two checks processed. Not a great customer experience. Definite room for improvement.