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September 2022 by Tony canas
I went into the bank with the intent of closing my business account. I met with Ms. A. Ferguson who assisted me. She carefully listened to my issue and explained how M&T could resolve my problem. She gave great customer service and she convinced me to stay with M&T. She addressed my concern and solved my business account issues. She went beyond what was expected and was very knowledgeable. Hopefully, she will remain at M&T as a senior service associate for the foreseeable future.
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August 2022 by Adeline K. Sutter
When their teller made a mistake in my deposit, rather than fixing their mistake, the manager (or whomever they were, someone who believes they hold authority), used insider language and cavalierly brushed off my complaint, forcing me to try and fix the issue myself. This caused issues on my account that lasted over a week. When asked by their back end customer support team to explain the issues, rather than looking into my account activity and doing the math to see that my complaint was justified, they once again brushed it off. There are several other M&T branches in the area, I recommend going to one of those instead. I never see anyone at this branch, now I know why.
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August 2022 by Henry Kim
take long time and rude service and I need some change they don't have.
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April 2022 by John Waldron
Relationship banker Helena devoted an hour of her time to work with me on an out of state lein request transference.I went to another branch earlier that day and was. treated like dirt.I was grateful for the devotion and service I received at this branch.
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March 2022 by Mashaal W.
I went to the drive-thru yesterday for a simple check deposit and it took 10 long minutes. There was nobody in front of me and barely any cars in the parking lot so I don't know why it took so long. When I called the lady from the speaker she said 'we have customers inside' and didn't even apologize. I used to work at a bank and a check deposit takes literally 30 seconds. Thankfully I was depositing for someone else so I will not be returning.
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January 2019 by Mary Ortman
Always a good experience
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September 2017 by Ieshia T.
The only thing I like about this location is the access to the ATM. Each time I've had to go inside I'll either have to deal with a nasty attitude or an extremely long wait with only one person being helped at a time. If I come here on my lunch break that means I have limited time. Why is only one customer to being held at a time by two tellers? Maybe I witnessed training. I would think that if it took two people to help one customer maybe one of the employees sitting in the boots and their offices would come out fits this. I've seen that happen before in other locations. I'm guessing because it was the same lady who had a nasty attitude with me . . . Great ATM ! !
