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February 2024 by M K.
I'm an avid watch collector and I was interested in the Bulova Lunar Pilot watch, and came across MJs (I personally know Monica and Akbar) their store and noticed they had a huge selection of Bulova watches including the Lunar Pilot 43.5mm 'Snoopy' colorway special edition gift box set. I just came back from Macy's around the corner and they only took preorder and no sales. MJ had the exact model I was looking for and LAYLA came over to assist me. She was friendly, informative, and her personal customer care is the blueprint standard of service industry salesman. She told me MJ are actually authorized dealers for Bulova and they can offer discounts at a very competitive rate. I thought it was a sale pitch, all of the sudden pulls out a calculator, she can do me better at "this price, out the door" [Not going to reveal their business deal in this review as common courtesy]. She knew I was serious buyer and I didn't even have to negotiate she gave me a way too good of an offer to pass up, it was straight business. She threw in Bulova sunglasses and promotional Bulova desk clock. The original packaging was damaged so she was swapping boxes but accidentally placed the display box in my bag, so when I got home, I realized it was an honest hiccup, I called the store Cory apologized and told me he can ship or I can pick up. The customer service was so great, I told him I'll pick it up myself to personally thank you all. While I was driving, Layla heard the news and left a detailed voicemail of an apology over the simple mistake as well. When it comes to Bulova, I'm definitely coming back to MJs.
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January 2024 by Erick Metzger
I am giving Monica Jewelers a WELL DESERVED 5 Star Review!!! As a repeat customer every visit to Monica Jewelers I always leave with a beautiful piece of jewelry, an unbelievable deal & a smile. They have EVERYTHING! And if you don’t see what you’re looking for, simply talk to one of the amazing employees about your idea and they will turn your Dream into Reality! I highly suggest working with Brian, Cory and of course Monica!10 out of 10! Highly Recommend! I’ll Be Back Again! Don’t Be Afraid To Spend!
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December 2023 by Robert T.
I cancelled a layaway order as of today 12/29 after finding the item for less at another jeweler. The cancellation resulted in store credit in amount of $2100 which I attempted to use, unable to do so without use of expensive lease agreement. The store rep, Layla, pushed the agreement and when I refused, was advised the store credit is good for 30 days, in which case, does not appear I will be able to use it, given their jacked up prices.
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December 2023 by anthony beck
Sold me 3 grams of gold and a few si chips in a tiny charm for 900 dollars. Asked to have the charm made into charm for a bracelet and was told no problem. Never altered the charm and put a clasp on like they said they would. Reached out they said they would fix it and almost a month later still no word from the sales man or the owner. DONT BUY ONLINE!!!!
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November 2023 by Jewel Bigsby
I cannot tell u all how much I love Monica Jewelers, but my most favorite thing in the store , besides the jewelry is Layla!! OMG, I hate walking in there. Layla ALWAYS has something to show me! I walk in for 1 thing and walk out with 2. She is the sweetest and most patient, person! And completely knowlegeable! When I move back to NY she will STILL be my jewelry go-to person! Love her and the store. Fabulous! In that store, all that glitters IS gold (and diamonds!)
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October 2023 by Alec Cunningham
Monica and her staff are great at communicating and getting what you want done. Flexible and realistic, 10/10 would recommend to anybody locally, or out of state.
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September 2023 by Brandi Kraisser
Monica Jewelers was great! I needed to have my moms ring repaired and I went around to a few jewelry stores to get an estimate. Most of the stores were pretty dismissive, they glanced at the ring and threw out a price to fix it and said it would be done in 2 weeks. When I walked in to Monica’s, I was greeted by Brian, and he thoroughly inspected the ring and quoted me a price $100 less than the other stores. After I decided to leave the ring with Brian, I got a call the next day that it was ready to be picked up! It looked beautiful I’m very happy with the service I received at Monica’s. I 10/10 recommend this store.
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August 2023 by Queen Keey
Monica Jewelers place is amazing. They will treat you like family. Everyone there is exceptionally friendly and business is conducted with the utmost care and class. A+ business well done. Layla did phenomenal job for me and my wife’s ring upgrade. If you need any assistance she is the person and that’s the place to go. Thank you so much we love our upgrades.
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August 2023 by James Frainey
BEWARE: Both Akbar and Corey are not to be trusted. Unresponsive and unwilling to resolve the loss of an order I placed for a $30,007.82 Rolex.I've spent hours jumping through as many hoops as possible to get this resolved without the assistance of Monica Jewelers due to their nonresponsiveness. FedEx admited fault in losing package - after I had to investigate with FedEx. A police report was made with a sworn statement from Corey stating he reached out to FedEx and found it odd that they did not retrieve my signature despite this package needing a signature from a 21+ year old adult with ID verifcation. FedEx acknowledged fault and stated a refund can be provided but it requires the Merchant to open up a claim with them so FedEx can refund Monica Jewelers who then can issue my refund or replacement. Both Corey and Akbar refuse to answer my calls or emails to assist resolving this issue and will not open the claim for whatever reason (likely because they already have their money and do not want to deal with the paperwork at the cost of me getting robbed of $30,000+).Very dissapointing that a business can be ran this way and care less about helping their customers - which is sure to destroy repeat business. I've worked with several high end jewelry shops and have never witnessed such poor customer support on a fairly expensive purchase. Strongly recommend staying away from this company. If any issues arise that needs their assistance or support - they will turn their shoulders and collect your cash.
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August 2023 by Breeze Holden
Wife brought me a 1500 watch ,from Monica's .I did my research by looking up the company name and the watch was marked up 1,000 dollars it was only worth 500.00
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June 2023 by Eric Walker
My guy Brian did a great job with my rolex purchase. He was very informative and knowledgeable. I will be back very very soon to get that upgraded 4 carat bezel.
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February 2023 by Tee ML
***DO YOUR RESEARCH*** Stopped at this spot on December 10. 2022 looking for a Tungsten wedding band for my husband. I should've known once I asked about the return policy (No refunds, only exchanges within 15 days) to leave and never look back. I was pressed for time, I looked at several rings and finally purchased one for $200 plus tax. A week later the same ring popped up on my SM feed, the exact ring(s) are sold by Amamzon for $19-$40?. I know it's business but people do your due diligence because I feel like I was ripped off.
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January 2023 by Trixie Coffee
I received my ring on time and it met every expectation. I look forward to purchasing from Monica's Jewelers again. Thank you!
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January 2023 by Sanisha Spates
I Worked With Layla On Purchasing My First Rolex As A Christmas Gift To Myself!She Was So Pleasant! Professional! Helpful! And Efficient! I Will Be A Return Customer. Thank you so much Layla!!!
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January 2023 by Madhuri Shenker
I love Monica Jewellers. I haven’t been there in a while. However they were extremely helpful when I took a vintage watch of mine (not purchased at MJ) that had a broken closure and the clockwork had stopped working. They fixed it and gave me a warranty for a year. The watch is still working. They have true craftsmanship when it comes to jewellery.Many thanks.