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“I came to get my screen protector replaced. The rep who helped greeted me upon entry and I had a short wait. She then replaced my screen protector. She was fast, friendly, and smart.”
“Today I was Helped by a nice gentleman named Amenuel who is a Mobile expert on phones ?, I was so pleased with the outcome and great customer service also by the Store Manager named Alex Desai, I always go to this particular Mobile store cause of the great staff and support they give me as well as offers ecd. ?”
“My service there was great!
Firstly, Andrew was amazing! He answered all my questions and even stayed on hold with customer service for at least half an hour to ensure my discount went through. Not only that, but he set a reminder in his phone to call me to ensure that discount was actually activated by the date customer service gave him. He was very personable and patient.
Emmanuel was also great & was the first to greet me! He took his time to explain everything and was very nice! A few days later I had to go back in because I had a question about an app and even though he was heading out because he was off for the day, he stayed late to help me figure it out!
Thank you both. You are appreciated!
I honestly can't say the same for their co-workers. They all seemed indifferent and came off as they did not want to be there. One in particular seemed very verbally aggressive when dealing with customers and it honestly made me uncomfortable.”
“(Translated by Google) The service is very good. I came just to ask and I ended up going 1 free phone(Original)El servicio es muy bueno. Vine solo a preguntar y me termine yevando 1 teléfono gratis”
“The people working here are very nice and polite and were able to help me quickly. I just wish they had their store's phone number listed on Google maps or even their own website so I could call ahead of time.”
“had a pickup scheduled on launch day at 10AM. I arrived and there was a line with a seemingly long wait. I asked for a chair due to some health issues and the inablity to stand for long periods hence a pickup window. The associate said they cannot give chairs due to mall rules and I could not wait inside in the empty store or lounge area. He then went to his crew leader(big beard guy). I was immediaetly brought in and supplied my pickup. Great customer service provided as I said I didnt mind waiting, I just couldnt be standing the time I needed to wait. I appreciate the consideration of the employees at the store during that hectic time for them.”
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“I had the bad luck of losing my phone at a concert and needed a replacement. Xavier at AT&T in Columbia Mall was extremely helpful in setting me up with a new iPhone 14 and made it as smooth a transition as possible from the old phone to my new phone. His customer service was unmatched and reminded me why I keep my business with AT&T. Thanks again!”