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April 2024 by Brian K
Worked with Sales Associate Summers and she is fantastic. I had a problem with one of my orders and she went far and above with her customer service. She ensured that I was taken care of and I highly recommend her for anyone looking to purchase furniture from Lay Z Boy at Columbia MD.
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April 2024 by Kathy Freeman
Such a great experience shopping and buying a chair and ottoman from the store in Columbia. Huge selection and my salesperson was the best I have ever had Sommers Richards. Great experience.
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April 2024 by P Frat
I highly recommend Lazy Boy. My husband and I have purchased from the Columbia store many times in the past 20 years, and we have found the furniture to be reasonably priced but well made and durable. We have always had a good experience with customer service with any issue that has arisen. Our most recent purchase was our largest in Jan 2024, involving a complete makeover of our living room. Our salesperson, Sommers Richards, was warm and friendly, knowledgeable, and very patient throughout our time-consuming process while handling our many needs- a real joy to work with. Manasi Dubey partnered with us on design. She was creative while attentive to our preferences and needs. At the beginning of the process she traveled out to our home to take photos and measurements, and then created a virtual display to show us how different design elements would work together in our space, incorporating our ideas but offering some of her design thoughts to complement, helping create a wonderful plan for our room. On the day of delivery Manasi even came out to our home to be on site when our furniture was delivered to make sure everything was perfect. We were so pleased with each aspect of our experience at Lazy Boy, and so grateful to Sommers and Manasi for their skill, expertise and customer service. And we love our beautiful new living room!
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April 2024 by Barbara Whitsitt
Sommers was amazingly patient walking us through each of the various specifics we wanted to furnish our smaller townhouse living room. It really was a customer focused experience with each and every question answered and every detail provided & no sales pressure!! Sommers provided us with a high quality shopping experience that we highly recommend if you want comfortable furniture customized to your needs. Will add pics when our furniture is ‘white glove’ delivered in 6-9 weeks.
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April 2024 by Sue Patton
We received excellent guidance and product information from the store representatives. The two that worked with us were extremely helpful, patient and friendly.
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April 2024 by William Loveless
Extremely helpful in deciding what product suited me best.
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April 2024 by Sally Noone
The sales associate and designer were great to work with!
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April 2024 by Michele Henise
Very helpful salesperson . No pressure. Let us decide .
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March 2024 by Elijah muriel
I don’t feel like my money was wanted as the aura was just this as l was ignored subsequently after coming back from the restroom which happened upon my arrival in the establishment! Oh but l snagged 6 accent pieces for under $100.00 perhaps this was how come l got the whatever is was treatment.
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March 2024 by Pauline Knode
Sommers Richards was extremely helpful and knowledgeable. My husband and I were shopping for a chair and apartment size sofa. Sommers knew what stock she had and took us right to the furniture. She gave us space to look and decide. She worked with us. She did not work us for the sale.Sommers was amazing to have as our sales person!
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March 2024 by Karen Nestle
Melik B. was very helpful and pleasant. He answered my questions and explained my options. I enjoyed my shopping experience.
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March 2024 by JEFFREY FORBES
Great buying experience! The salesman name Malik wasn’t pushy at all. At the end I purchased exactly what I was looking for!
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March 2024 by Michelle Horton
I just bought furniture with the help of Herb Moran. He was so very nice and understanding with someone who changes their mind. He show me several different models of furniture to accommodate my space and was never short with me. He explained all the different aspect of the models I was interested in. HERB is a wonderful salesman, very kind and not at all flustered by people like me. When I return I will seek out Herb. Thank you for all your help!!
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March 2024 by Audrey Liberman
Melik, our new furniture expert, impressively guided us through choosing the perfect lamp for our dining room.In apparently just three weeks on the job, he demonstrated exceptional knowledge, patience, and adaptability. Using his interactive iPad, he efficiently addressed our space requirements. The quick and easy purchase, supported by his team’s collaborative efforts—especially the assistance from Somers and others whose names I unfortunately can’t remember—reflects Melik’s outstanding performance.We are thankful not only to Melik for his customer service but also to his dedicated team. Keep on being amazing, and looking forward to seeing you again!
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March 2024 by Sandy Cornelius
Our salesperson was great. He was new and you would not have know it. He did get some help for the designer. Very happy with our purchase.
